9: Revolutionising patient care: The power of personalised health videos
In our latest episode of this podcast, host Richard Caddy is joined by John Uttley, Director of Digital Innovation Unit at NHS Midlands and Lancashire, and Allen Mckay, founding partner of Citizen Communications, this insightful discussion centres on the transformative potential of personalised health videos.
Discover how tailored content can significantly enhance patient understanding and engagement, making complex medical information more accessible and actionable. John and Allen explore the integration of AI and secure data management to create personalised patient experiences that support better health outcomes.
With practical examples like enhancing diabetes management through targeted video content, this episode is a must-listen for anyone interested in the fusion of technology and patient-centred care.
Find out more about how these innovations are set to revolutionise communication in healthcare, improving both patient and system efficiencies.
Learn more about our Digital Innovation Unit by visiting our website: https://www.midlandsandlancashirecsu.nhs.uk/digital-innovation-unit/
11 Apr 2024
8: Part 3: Clive Treacey Review: Catalysts for change
In the final episode of the "Clive Treacey Review" podcast mini-series, explore the impact of the review's publication and its ongoing advocacy efforts. Listen to the comprehensive recommendations aimed at transforming the healthcare system, driven by Clive's family and NHS Midlands and Lancashire. Learn about the continued collaboration with NHS England to enact meaningful change, ensuring Clive's legacy inspires lasting improvements in healthcare practices nationwide.
11 Apr 2024
8: Part 2: Clive Treacey Review: Unravelling truths after Clive's passing
In the second instalment of the "Clive Treacey Review" podcast mini-series, guests Beverley Dawkins OBE, Hafsha Ali, and Elaine Clarke confront the aftermath of Clive's tragic passing. The family is in shock after the autopsy results reveal a disconnect from their understanding of Clive's circumstances. Explore the revelations from the inquest, which shed light on systemic failures rather than assigning blame. Follow the three-year campaign by Clive's family, leading to the commissioning of a review by NHS England and the appointment of Beverley Dawkins as the independent chair. Discover the pivotal moments and ongoing efforts to seek justice and drive change.
11 Apr 2024
8: Part 1: Clive Treacey Review: Unveiling overlooked struggles
In part one of the three-part "Clive Treacey Review" podcast mini-series, guests Beverley Dawkins OBE, Hafsha Ali, and Elaine Clarke tell the story of Clive's poignant journey. From his determined childhood aspirations to his struggles with learning disabilities and epilepsy, we hear about the profound impact of systemic neglect on Clive's life, including missed opportunities for independence and the heart-breaking consequences of institutionalisation. Through Clive's story, gain insight into the urgent need for change in healthcare and social services.
4 Mar 2024
7: Decoding unconscious bias and navigating inclusivity in healthcare
Live from the heart of healthcare discussions, host Richard Caddy delivers an enlightening episode with Jess Tyrrell and Rachel Newton from NHS Midlands and Lancashire CSU's Inclusion Unit.
In this insightful dialogue, they delve into the pervasive and often overlooked realm of unconscious bias. Unpack the subtle, automatic judgments that steer decisions and actions, and understand their significant impact on inclusive decision-making within the healthcare sector. Jess and Rachel explore how these biases can affect recruitment, patient care pathways, and ultimately contribute to health inequalities.
With compelling anecdotes and expert analysis, this episode is a must-listen for anyone committed to adopting a more equitable and effective healthcare system. Gain a deeper understanding of why equality and inclusion efforts are not just necessary but critical for the future of healthcare.
Learn more about the initiatives and strategies being implemented by our Inclusion Unit to combat unconscious bias and promote inclusivity by visiting: https://www.midlandsandlancashirecsu.nhs.uk/our-expertise/equality-and-inclusion/ (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.midlandsandlancashirecsu.nhs.uk%2Four-expertise%2Fequality-and-inclusion%2F&data=05%7C02%7Candy.downton%40nhs.net%7C37b575ece7ce48a06ded08dc34616995%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638442840179378475%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=UloGb7Mv1UhO4CNChoPRAD7PgdWDQbd%2BorHo5SK%2Bmnk%3D&reserved=0)
30 Jan 2024
6: Revolutionising urgent care in Northern Ireland
Live from the NHS ConfedExpo, host Richard Caddy brings you a compelling episode with Kelly Bishop, Assistant Director of Urgent Care at the NHS Midlands and Lancashire CSU (MLCSU).
Join us in this episode as Richard Caddy discusses with Kelly the innovative measures being taken to improve urgent care services across Northern Ireland. Amidst the critical challenges of extended emergency room wait times and ambulance service delays, Kelly sheds light on the multifaceted tactics employed by the MLCSU Nursing and Urgent Care Team to improve healthcare delivery.
Find out more about our work and future projects in urgent care by visiting the MLCSU Urgent Care team’s page: https://www.midlandsandlancashirecsu.nhs.uk/our-expertise/nursing-and-urgent-care/ (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.midlandsandlancashirecsu.nhs.uk%2Four-expertise%2Fnursing-and-urgent-care%2F&data=05%7C02%7Candy.downton%40nhs.net%7C68da34a925c64cc530a708dc21b0f0cb%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638422291114332932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=v7YvmRdTkvnjK2S3VVEyW%2B2%2BRzPdguZs3eidM21WKxM%3D&reserved=0)
3 Jan 2024
5: How to unlock urgent care intelligence – soft and data – to relieve pressures
Dive into the latest episode of Inside MLCSU as we unravel the intriguing world of the Urgent Care Intelligence Centre (UCIC).
This podcast explores the unique role of the UCIC in providing a comprehensive view of urgent care services in Birmingham and Solihull.
The UCIC team, with diverse professional backgrounds, tap into both soft intelligence and hard emergency care data to offer holistic insights and support decision-makers in acute trusts.
Emphasising the human element of urgent care wards and acting as a critical friend to clinical directors, the UCIC utilises localised knowledge to predict trends, identify patterns, and provide vital support, in a model easily replicable across wider geographies.
Find out more about our nursing and urgent care support: https://www.midlandsandlancashirecsu.nhs.uk/our-expertise/nursing-and-urgent-care/ (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.midlandsandlancashirecsu.nhs.uk%2Four-expertise%2Fnursing-and-urgent-care%2F&data=05%7C02%7Candy.downton%40nhs.net%7Ca7e09d1dd50d438cb64e08dc07c08be0%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638393770756523380%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=25Sfrr0ZWisnv98vTdUJdpTFpX1MNeuGmoZ9jd94bag%3D&reserved=0)
10 Nov 2023
4: What is inclusive decision making and why it is important?
In this episode recorded at the NHS ConfedExpo, Richard Caddy talks to Jess Tyrrell and Rachel Newton, Inclusion Business Partners at the MLCSU Inclusion Unit.
They discuss essential techniques of inclusive decision-making and the things that NHS leaders must consider. From gathering and examining data objectively to involving diverse groups of people in consultations, all this must be considered at the start of each project, be it changes in how healthcare is provided or how we look after our staff.
The focus is on being pragmatic - things will not be perfect for everyone and resources are not limitless. But, inclusive decision-making ensures that we're as close to that as possible, keeping as many people as possible happy and able to access health and care services that are cost-effective and clinically effective.
Find out more about equality and inclusion work: https://www.midlandsandlancashirecsu.nhs.uk/our-expertise/equality-and-inclusion-team/ (https://www.midlandsandlancashirecsu.nhs.uk/our-expertise/equality-and-inclusion-team/)
8 Nov 2023
3: How automated innovations are helping to reduce hospital waiting times
We're at the Digital Healthcare Show 2023 and Andy Downton talks to Priyantha Jayawardane, Deputy Director of the Digital Innovation Unit at NHS Midlands and Lancashire CSU.
Priyantha explains how using digital means can improve productivity in the NHS at a time when waiting lists are soaring. With a focus necessary on prevention and early detection, a range of solutions can help prevent people from being admitted to hospitals unnecessarily. This includes remote monitoring, digital pathways for remote treatment and robotic process automation for routine tasks, so that skilled NHS employees can concentrate on value added work.
For more information about our Digital Innovation Unit, visit our website: https://www.midlandsandlancashirecsu.nhs.uk/offer/digitally-enabled-transformation-and-it/ (https://www.midlandsandlancashirecsu.nhs.uk/offer/digitally-enabled-transformation-and-it/)
6 Nov 2023
2: 'Empowering Rose' - supporting patients through the Court of Protection
Rose had complex mental and physical health issues. In this episode, Richard Caddy talks to Julie Harrington from MLCSU's Court of Protections Service.
They discuss how our team worked tirelessly to honour Rose's wishes and let the Court of Protection rule when she could no longer make decisions in her best interest.
Listen to our new podcast about the fascinating case of Rose and visit our website for more information: https://www.midlandsandlancashirecsu.nhs.uk/offer/personalised-healthcare-commissioning/
30 Oct 2023
1: Welcome to Inside MLCSU
This podcast series looks at the Midlands and Lancashire Commissioning Support Unit and the teams, services, units and staff who are part of the organisations
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