Inside The Hospital goes behind the scenes of our local hospitals talking to non-clinical staff about what they do. Your host Ben Tillett takes listeners on a journey through the corridors of Frimley Health Trust hospitals to meet the dedicated individuals who work tirelessly behind the scenes to ensure a hospital runs smoothly. From Catering to Education, Chaplaincy to Capital Projects, find out what these roles involve and hear stories from the people who work Inside The Hospital.
Host Ben explores the crucial role of clear communication within healthcare, examining internal and external strategies for engaging patients, staff, and the public, including social media's impact.
30 May 2025
Charity and Membership
Host Ben explores Frimley Health Charity's purpose, revealing how philanthropic giving and local fundraising events generate crucial funds, while also explaining hospital trust membership.
23 May 2025
Volunteering and More
Volunteers discuss their experiences in A+E and Pharmacy, while a switchboard operator explains how technology transforms hospital call routing.
16 May 2025
Volunteering Part 2
Ben explores the diverse roles of hospital volunteers, from patient transport to care assessment, highlighting their invaluable contributions in various healthcare settings.
9 May 2025
Volunteering Part 1
It’s a brand-new series of Inside The Hospital, and we kick things off by exploring the world of hospital volunteers. In this episode, Ben meets the Volunteering Manager at Frimley Health NHS Foundation Trust to delve into the reasons behind the presence of volunteers in hospitals. We also get to know one of the volunteers who plays a crucial role as an End of Life Companion.
21 Dec 2023
Catering
In this week's episode, Ben investigates catering within a hospital, from the cafes and restaurants to the food by the bedside and speaking to the teams behind it. He talks to the Head Chef at Heatherwood Hospital about preparing meals for the staff and patients. Then he heads off to meet the catering team at Wexham Park to find out about runnning a resturant and bedside food service.
Roles Covered:
Head Chef
Catering Assistant
Catering Supervisor
Patient Feeding Supervisor
Ward Host
14 Dec 2023
Buildings and Equipment
In this week’s episode, Ben talks with the procurement team to find out what that is and how a hospital can buy anything from a pen to an MR. He speaks with a member of the capital projects team who works across Frimley Health Trust to deliver new infrastructure, from refurbishing a room to building a new hospital. Plus he'll find out how hospitals track all the equipment across multiple sites and how they can locate where it all is.
Roles Covered:
Capital Equipment Buyer
Project Manager - Capital Projects
Construction Supervisor - Estates
7 Dec 2023
Education
In this week’s episode, Ben talks to the team working to provide clinical education facilities and services for the staff within Frimley Health. He’ll find out about the technology involved and how that has helped to benefit staff training plus he takes a visit to the simulation suite where clinical staff get to experience patient interaction in a safe but realistic environment.
Roles Covered:
Clinical Education Administrator
Learning, Simulation and Digital Services Technologist
30 Nov 2023
Patient Experience - Part 2
In this episode, Ben continues to look at the non-clinical roles that are helping to ensure a great patient experience. He speaks to a hospital volunteer working on the stroke ward talking to patients in recovery, meets a receptionist in the pre-op department and finds out what the Macmillan Cancer Navigator team do. Plus Ben gets a chance to talk with the Head of Sustainability across Frimley Heath Trust.
23 Nov 2023
Patient Experience - Part 1
Join Ben Tillett for the first episode of Inside The Hospital. This week he talks to the Head of Patient Experience about what patient experience is, meets the Armed Forces Covenant lead to talk about support for veterans and talks to the chaplaincy team about the what they offer the patients and staff of the hospital.
17 Nov 2023
Inside The Hospital Trailer
A teaser for the start of the new series from Radio Frimley Park called Inside The Hospital. Ben Tillett will be taking you behind the scenes to meet the people working in Frimley Heath Trust hospitals performing roles that you may not have heard of.
Podcast Authority Score: 3 / 100
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