Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.

Insurance Intelligence Podcast
Claim This Podcastby J.D. Power
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Podcast Overview
Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.
Language
🇺🇲
Publishing Since
4/28/2025
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Recent Episodes

January 15, 2026
BONUS: AI + Insurance with SageSure
<p>In this bonus AI + Insurance podcast episode, host Michael Vermillion sits down with two leaders at the forefront of CAT innovation: Terry McLean, co-founder and ceo of SageSure, and Paul VanderMarck, chief technology and innovation officer at SageSure.</p><p><br></p><p>Together, Terry and Paul explore how climate volatility, inflation and reinsurance pressures are reshaping catastrophe-exposed markets, and why this moment requires a new level of sophistication in modeling, pricing and portfolio strategy.</p>

December 22, 2025
Insurance Insights: 2025 Review & 2026 Outlook | Ep 21
<p>In this episode, hosted by Scott Quarderer, we are joined by Steve Crewdson, Craig Martin, and Tony Soloman from J.D. Power to take a look back at key trends we saw in the insurance industry in 2025 and make predictions about what that might mean for customers in 2026. </p>

December 16, 2025
BONUS: AI + Insurance with Justin Moreno of PMA Group
<p>In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Justin Moreno, founder and chief consultant for marketing transformation at PMA Group, joins us to explore how AI-driven search is reshaping the way customers discover, evaluate, and ultimately choose insurance brands. Justin breaks down zero-click journeys, AI-generated answers, emerging authority signals, and the new content strategies required to stay visible.</p><p><br></p><p>Justin also shares what senior marketing leaders must do now to remain relevant and competitive as AI becomes the primary gateway to consumer decision-making.</p>
37 total episodes available
Recent guests on Insurance Intelligence Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Bill Martin
Guest
Scott Fischer
Guest
Ichun Lai
Guest
Lindsey Klarkowsky
Guest
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Frequently asked questions
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- What is Insurance Intelligence Podcast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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