Tune into an Endava Podcast as Insurance expert Paul Willoughby and industry guests discuss the challenges facing today's insurers. From computable contracting to the whole concept of digitising complex insurance products, catch unique perspectives and insights right here.
New directions, new opportunities, insurance is facing many challenges and innovation is helping to provide many of the answers. This makes it one of the most exciting times to be in insurance! Our guests will share their insight on the very latest innovations shaping the industry.
Join us as we bring insight from across the globe and learn from the experts.
Blueprint Two and Beyond: Transforming Insurance Infrastructure
In this episode of Insurance Unlimited, host Paul Willoughby sits down with long-time friend and insurance industry veteran James Willison, Managing Director of Web Connectivity Ltd (WCL). With over 25 years in the London insurance market, James brings a wealth of experience and a passionate perspective on modernization, digital transformation and the complexities around Blueprint Two.
Together, Paul and James unpack the challenges of replacing legacy systems, the importance of data standards and the cultural shift required to modernise in such a traditional market.
Whether you're a broker, underwriter, tech vendor or simply someone who “fell into insurance,” this episode offers practical insights, human stories and a dose of optimism about what the future holds for the market.
Topics covered:
Why modernisation is so hard (and so necessary)
Claims and settlement process reform
Electronic placements, data exchange and system interoperability
The outlook for Blueprint Two
Personal stories from inside Lloyd’s and beyond
Tune in for an honest, engaging, and funny look into one of the most influential insurance markets in the world.
For more Endava podcasts, check out our podcast homepage.
27 Feb 2025
AI-Driven Distribution: Speed, Scale, Success
The potential impact of AI on insurance distribution goes deeper than many realise. In this episode of Insurance Unlimited, host Paul Willoughby sits down with Andrew Jaworski, AVP at Pacific Life and consultant at Endava, to explore how AI is reshaping lead management, broker enablement, and customer engagement.
Listen now to explore how AI-driven lead scoring enables insurers to target the right customers, how to effectively engage distribution partners at scale, and how AI can streamline integrations and underwriting processes. Plus, gain insights into the ongoing talent crisis in the insurance industry and discover how AI could help bridge the gap.
If you want to learn how you can enhance broker relationships and make carriers easier to do business with, this episode is for you!
For more Endava podcasts, check out our podcast homepage.
18 Nov 2024
Can AI raise the ceiling for revenue generation in insurance?
Many people think efficiency when AI enters the fold. But for insurers, the real power of AI, specifically generative, is revenue-generation avenues it opens up. In the season 4 premiere of "Insurance Unlimited," Paul Willoughby speaks with our Head of Data & AI Richard Pugh, Google Cloud Head of Insurance Nigel Walsh and Markerstudy Insurance Non-Executive Director Ellie Barlow and covers the revenue-driving innovations AI brings to insurance and how to illustrate ROI. The conversation covers personalisation, improved customer retention, augmented product development and more. Listen now!
30 Sept 2024
Tale of the tape: What commercial insurers can learn from PCWs personal lines success
Price-comparison websites (aka aggregators) have brought a full range of pricing and coverage options into focus for personal line insurers – but can they do the same for the commercial landscape? In the latest installment of Insurance Unlimited, Paul Willoughby and Karen Houseago dive into that topic with featured guests Robert Cornish, head of home at Got You Covered, and Dynamo Cover Limited Commercial Director John Cooper.
23 Aug 2024
Collaboration can improve claims market efficiency
The P&C claims market faces its fair share of challenges — and many of them can be remedied by improved collaboration across the board. In Episode 4 of Insurance Unlimited, Paul Willoughby is joined by guest co-host, Karen Houseago, and featured panelist Nic Sproul of SP Partners for a conversation on how to best deploy that collaborative approach and overcome those barriers.
11 Jul 2024
Harnessing the utility of loss data
What can insurers gain from loss data? Context, perspective, and an overview of their companies' vulnerability. In Episode 3 of Insurance Unlimited, Paul Willoughby sits down with Jeff Cohen, SVP of Insurtech provider Zywave for a wide-ranging conversation on the ripple effects of loss data and how insurers can leverage it to lower long-term risk.
11 Jun 2024
AI and the Underlying Data Strategy
We talk to Stuart Mathews, Director of Industry Alliances at UCI Beall Applied Innovation, who unite entrepreneurs and industries with UCI campus knowledge and bolster the startup ecosystem. From foundation data, underlying data strategy, modelling, digital twins and cyber we unpack how AI and data is helping solve problems and provide better ways of measuring. Ultimately bringing better insight to insurers.
6 May 2024
Beyond Coverage: When Innovation and Traditional Insurance Collide
Join us as we zoom in on the customer to find the sweet spot on perception, automation choices, and when human intervention is essential for that all important chance to build loyalty. Special entrepreneurial guest James Russell, Head of Claims Transformation, esure Group (on a mission to Fix Insurance for Good) shares insight from his rich and varied career. Whilst host Paul Willoughby (speciality lines) and co-host Karen Houseago (personal lines) are on the lookout for where sectors can learn the best from each other.
29 Apr 2024
Computable Contracting: How Data Can Change Underwriting
Is the Data-First challenge presenting insurance with an existential crisis? Hélène and Alastair share their passions for real-time data, the Internet of Things (IoT) and Computable Contracts. From where you parked, to how many steps you’ve done, your phone alone has multiple sensors updating and informing you of changes to your environment. These IoT sensors are changing static data and with it static risk, giving us the power to stop bad stuff from even happening. Computable Contracts are simply the bringing together of words and code, which we experience daily as that’s what web pages are. So is it such a big leap to modulating clauses and conditions and creating a digital library? There will be winners and losers with the Data-First challenge. Is it time to be bold?
29 Apr 2024
Data Analyst and Underwriting POV – How Career Swaps Enable New Perspectives on Innovation Opportunities
In a world of talent wars, changing business models and economic doom and gloom why would anyone take the risk of changing their career half way through? Well, our two guests today have done just that, but it's even more remarkable that one has left underwriting to become a data specialist and the other has left being a data specialist to become an underwriter.
Both have very good reasons, watch the episode to hear more from Neil and Kieren. It's really fascinating, we touch on the evolving role of underwriting as well as the use of AI and the need for data curiosity
29 Apr 2024
Funding Innovation in Claims
Insurance is predicated on a promise to pay in the event of a loss, so why when it comes to innovation are we seeing very little in the claims arena, and why are 90% of the transformation programmes in the insurance market centred around increasing premium rather than being better at managing claims?
29 Apr 2024
Digitising Insurance Products: It's Not for the Faint-Hearted
Taking a 300 year old product in the form of an insurance policy and trying to digitise it is no small feat. In this episode learn from those who have tried and succeeded.
29 Apr 2024
Data & Analytics - Where Is the Real Value in Data for Insurers?
If data is the fuel that keeps the Insurance engine motoring, then do we have a blockage in the pipe, or is our engine just performing badly. We have an insatiable thirst for new data sources in this market, but how do we trust, use and exploit the data we already have? Is this not enough for us?
29 Apr 2024
Payments x Insurance
Nick Telford-Reed, award winning technology and product innovator talks to Paul Willoughby on how we can better collaborate and innovate in the insurance payments space.
29 Apr 2024
Retail x Insurance
Ketan Patel, current group CIO at WHSmith, with over 20 years’ digital and technology experience from start-ups through to FTSE 100 businesses, chats to Paul Willoughby on how the pandemic has influenced consumer behaviour, how the risk landscape is changing and what insurers are doing to keep up.
29 Apr 2024
Healthcare x Insurance
Dr. Gillian Charlotte Halley, a recognised NHS innovator in transformational change through digital health technology, with over 20 years’ experience as a medical consultant in delivering frontline healthcare, chats to Paul Willoughby on how the delivery of Healthcare services has shifted post-pandemic and how insurers and healthcare organisations are supporting this change.
29 Apr 2024
Banking x Insurance
Pierre Kovacs, Senior Vice President of Capital Markets Technology at Endava, chats to Paul Willoughby on how the Banking and Capital Markets industry can work better with insurance around data sharing, measuring risk, developing products and much more.
29 Apr 2024
Automotive x Insurance
Brian Proffitt, a technology partner in a PE firm, an advisor to start-ups and a turnaround CTO who built the connected car platform with Samsung, chats to Paul Willoughby about what is driving innovation in the automotive industry and if traditional car insurance is a thing of the past.
29 Apr 2024
Gaming x Insurance
Dave Sharp, digital innovator, and expert of the video gaming world chats to host Paul Willoughby on the impact of the metaverse on the insurance sector and much much more.
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