EP 65 - How Can Trust and Tech Work Together to Redefine the Insurance Journey? - Manjit Rana - EVP Insurance at Clearspeed
Fraud prevention and customer trust are no longer separate issues in insurance—they are now inseparable. As fraud becomes more sophisticated and easier to commit with modern technology, insurers face the challenge of protecting themselves without alienating honest customers.
Manjit Rana (https://www.linkedin.com/in/manjitrana/), EVP Insurance at Clearspeed (https://www.clearspeed.com/), explains how traditional methods of profiling and evidence-checking often fall short, creating bias and friction that damage the customer relationship. Instead, insurers must adopt new approaches that both deter fraud and build lasting trust, recognizing that exaggerated claims are just as harmful as outright fabrications.
Manjit believes a new way of thinking about the role of insurance is needed. Instead of being viewed merely as a “safety net” that customers reluctantly pay for and rarely use, insurance must become more like a “guardian angel”, adding value in everyday life through proactive support and meaningful engagement.
Emerging tools, from AI-powered fraud detection to neuroscience-based trust assessments, show promise in making this shift possible. By focusing on building trust while minimizing fraud, insurers can transform not just how claims are handled but also how customers experience protection in a constantly changing world.
18 Aug 2025
EP 64 - Why Are Legacy Systems Still Holding the Insurance Industry Back?- Robert Lewis - CEO at INTX Insurance Software
The insurance industry is facing a moment of reckoning. While other sectors like banking and capital markets have embraced digital transformation, some insurers continue to struggle with legacy systems, fragmented data, and complex distribution models.
InsurTech Amplified welcomed Robert Lewis, (https://www.linkedin.com/in/robertlewisonealliance/) CEO of INTX Insurance Software (https://intxis.com/), who highlights how these issues have slowed innovation and stifled efficiency. Despite $60 billion in insurtech investment over the past decade, many insurers remain stuck with outdated infrastructure that makes integration painful and transformation expensive. Drawing lessons from capital markets and emerging economies, Robert argues that a unified, modern software approach—built from the ground up—could finally help the entire industry leap forward.
At the heart of this transformation is the need for cleaner data, smarter software, and a simplified value chain. Technologies like AI and predictive analytics hold real promise for underwriting, fraud detection, and capital allocation, but they are only as effective as the systems that support them. Meanwhile, emerging digital platforms—from ride-hailing to social media—offer fresh opportunities to rethink distribution and customer engagement. The path forward lies in breaking free from legacy constraints and designing insurance systems that are agile, auditable, and built for the digital age.
11 Aug 2025
EP 63 - How Can Technology Empower Agents to Support SMEs Better? - Jack Ramsey - NEXT Insurance
The way insurance is delivered to micro and small businesses is undergoing a significant transformation. Traditionally treated as a single category, small businesses actually vary widely in size, complexity, and needs. InsurTech Amplified welcomed Jack Ramsey (https://www.linkedin.com/in/jack-ramsey-clu-lutcf-9b64029/), VP Agent Channel at Next Insurance to investigate the evolving relationship between agents and digital carriers.
Recognizing this evolution, leading insurers are shifting away from a one-size-fits-all approach toward more tailored, segmented strategies. At the same time, digital tools are redefining how agents work—automating simple processes like quoting and servicing so agents can focus on high-value customer interactions. This shift is not just about technology, but about rethinking how efficiency, accessibility, and trust can coexist in a modern insurance experience.
These changes also reflect a broader generational and cultural shift. Both agents and small business owners are increasingly digital-first, expecting fast, seamless, and flexible interactions that match their everyday consumer experiences. The result is a growing demand for self-service options, intuitive interfaces, and faster product development cycles. Insurers that listen closely to agents and customers—and build around their evolving needs—are finding new ways to serve traditionally underserved segments. The future of small business insurance belongs to those willing to challenge legacy thinking and redesign from the ground up.
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