Intercom on Product: Building Software in an AI-first World
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Podcast Overview
<p>/ideas podcast is all about what it really takes to become an AI-first company.</p><p>Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.</p><p>These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.</p><p><a href="https://fin.ai/ideas/" rel="noopener noreferrer" target="_blank">https://fin.ai/ideas/</a></p>
Language
🇺🇲
Publishing Since
4/29/2019
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Recent Episodes
October 22, 2025
Convergence and Transformation in the Post-AI World – Pioneer 2025
Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experience. Recorded at Pioneer 2025, a summit for AI customer service leaders. Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7 For more keynotes & conversation visit https://pioneer.fin.ai Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
October 22, 2025
Fin 3 Announcement – Pioneer 2025 Product Keynote
Paul Adams, Chief Product Officer at Intercom, shares the latest in Intercom’s AI innovation – including the launch of Fin 3 and our vision for the future of Fin as a Customer Agent. Recorded at Pioneer 2025, a summit for AI customer service leaders. Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7 For more keynotes & conversation visit https://pioneer.fin.ai Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
September 7, 2025
The state of AI in 2025: Reasoning, regulation, and rethinking scale
Intercom's Chief AI Officer Fergal Reid and VP of Design Emmet Connolly sit down to chart the current state of AI – why scaling pre-training hit limits, how reasoning models and reinforcement learning surged, and what the “DeepSeek moment” revealed about costs and competitiveness. They dig into massive CapEx and data centers, the shrinking gap between frontier and open-weight models, and why value is shifting up the stack from models to the AI layer and product UX. The conversation explores world models and representational convergence, where real breakthroughs may show up, evolving regulation and copyright, and practical implications for builders in a post-training-first world. Watch this episode on YouTube: https://youtu.be/8ISy0PswHvE?si=TBooKTEXH191DfIg Follow the people https://www.linkedin.com/in/fergalreid/ https://www.linkedin.com/in/emmetconnolly/ https://fin.ai/ideas/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
44 total episodes available with 7 transcripts
Deep-dive analytics for Intercom on Product: Building Software in an AI-first World
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- What is Intercom on Product: Building Software in an AI-first World?
<p>/ideas podcast is all about what it really takes to become an AI-first company.</p><p>Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.</p><p>These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.</p><p><a href="https://fin.ai/ideas/" rel="noopener noreferrer" target="_blank">https://fin.ai/ideas/</a></p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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