About Intercom on Product: Building Software in an AI-first World
/ideas podcast is all about what it really takes to become an AI-first company.
Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.
These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.
https://fin.ai/ideas/ (https://fin.ai/ideas/)
Convergence and Transformation in the Post-AI World – Pioneer 2025
Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experience.
Recorded at Pioneer 2025, a summit for AI customer service leaders.
Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7
For more keynotes & conversation visit https://pioneer.fin.ai
Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
22 Oct 2025TRANSCRIPT
Fin 3 Announcement – Pioneer 2025 Product Keynote
Paul Adams, Chief Product Officer at Intercom, shares the latest in Intercom’s AI innovation – including the launch of Fin 3 and our vision for the future of Fin as a Customer Agent.
Recorded at Pioneer 2025, a summit for AI customer service leaders.
Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7
For more keynotes & conversation visit https://pioneer.fin.ai
Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
7 Sept 2025TRANSCRIPT
The state of AI in 2025: Reasoning, regulation, and rethinking scale
Intercom's Chief AI Officer Fergal Reid and VP of Design Emmet Connolly sit down to chart the current state of AI – why scaling pre-training hit limits, how reasoning models and reinforcement learning surged, and what the “DeepSeek moment” revealed about costs and competitiveness. They dig into massive CapEx and data centers, the shrinking gap between frontier and open-weight models, and why value is shifting up the stack from models to the AI layer and product UX. The conversation explores world models and representational convergence, where real breakthroughs may show up, evolving regulation and copyright, and practical implications for builders in a post-training-first world.
Watch this episode on YouTube: https://youtu.be/8ISy0PswHvE?si=TBooKTEXH191DfIg
Follow the people
https://www.linkedin.com/in/fergalreid/
https://www.linkedin.com/in/emmetconnolly/
https://fin.ai/ideas/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
7 ratings
Spotify
4.8 / 5
25 ratings
Podcast Authority Score: 24 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
11
Social presence
0
YouTube
0
Engagement
92
Contact Intercom on Product: Building Software in an AI-first World
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Intercom on Product: Building Software in an AI-first World
Who hosts Intercom on Product: Building Software in an AI-first World?
Paul Adams host the show. Published by Intercom.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Intercom on Product: Building Software in an AI-first World take guests?
The show does not typically feature guests, based on episode analyses.
Where can I read transcripts?
17 of 44 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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