Welcome to Intrado's channel, your go-to source for the latest in public safety solutions!
Subscribe to our channel to hear from industry experts and thought leaders where we explore trends in PSAP / ECCs, emergency response solutions, school safety, technology, and more.
Special Episode: Meeting the Duty of Care Imperative via 911 Compliance & NG911
In this episode, Irwin Lazar, President and Principal Analyst at Metrigy, dives into the essentials of achieving compliance with Kari’s Law and RAY BAUM’s Act for enterprise phone systems. Despite the laws being in effect for over four years, many organizations still struggle with implementation. Irwin breaks down what these regulations mean for your organization’s Duty of Care and how you can navigate compliance challenges effectively. Tune in to learn actionable strategies for enhancing workplace safety, overcoming compliance barriers, and preparing for Next Generation 911 (NG911) to protect both your employees and your business.
13 Sept 2024
Share.Solve.Evolve: Direct Video Calling for Deaf Communication Services and 911 PSAPs
In this recorded webinar (https://go.intrado.com/psap-sse-direct-video-dialing-csd-on-demand-webinar), we discuss the transformative power of Direct Video Calling in emergency response. This session will explore how integrating video technology can significantly enhance communication services for the Deaf (CSD) and improve the efficiency and effectiveness of 911 Public Safety Answering Points (PSAPs).
The current challenges faced by deaf individuals in emergency situations and how Direct Video Calling addresses accessibility issues.
Real-world case studies highlighting the benefits and successes of Direct Video Calling in emergency communications.
The future of emergency response and how video technology is paving the way for more inclusive and effective public safety services.
Whether you're a PSAP professional, an advocate for the Deaf community, or simply interested in the latest advancements in emergency response technology, this webinar will provide valuable insights and practical knowledge. Don't miss this opportunity to learn how Direct Video Calling is revolutionizing emergency communications and making a difference in saving lives.
Our expert panel will discuss:
14 Aug 2024
Share.Solve.Evolve: A Conversation with 911 Professionals on PSAP Recruitment & Retention
In this podcast we will delves into the critical aspects of PSAP recruitment and retention. Hosted by experts in the field, this event will feature a panel of 911 professionals who will share their first-hand experiences and best practices.
Topics We'll Discuss:
The PSAP Workforce Landscape
Recruitment Strategies that Work
Panel Discussion: Real-Life Perspective
Retaining Your PSAP Talent
Q&A
Subscribe to our podcast for more insightful webinars.
18 Jul 2024
Share.Solve.Evolve: A Conversation with 911 Professionals on Transformational Training
In this podcast episode you will be hearing the firsthand experiences of our experienced panelists, you'll be better equipped to transform your agency’s training programs, resulting in improved team-member retention and a greater level of service to your community.
Topics We'll Discuss During Our Panel Discussion:
Competency-based training model
Effective & personalized coaching
Addressing generational differences
Performance feedback and the future of Quality Assurance
360 Degree training program & leveraging AI
Q&A
18 Jul 2024
Share.Solve.Evolve Webinar: Conversations with 911 Professionals on Positive Onboarding Experiences
In this podcast episode, our expert ECC panelists discuss the critical realm of 911 emergency communication centers, focusing on the art of cultivating a positive onboarding experience. The first moments in a #911 dispatcher's career are pivotal, shaping their ability to handle high-pressure situations and provide effective assistance.
Topics We'll Discuss:
- Essential Training Modules
- Mental Health and Resilience
- Team Building and Communication
- Tools & Technology Integration
- Real-life Scenarios and Simulations
- Q&A
17 Jul 2024
Share.Solve.Evolve Webinar: Mental Health Awareness for Public Safety Telecommunicators
In this podcast episode, we discuss raising awareness about mental health within the Public Safety Answering Point (PSAP) community. As the first line of response during emergencies, telecommunicators play a pivotal role in public safety, often facing high-stress situations that can take a toll on their mental well-being.
We examine the unique challenges and stressors that telecommunicators and members of the public safety community encounter daily, exploring the potential impact on their mental health. Our guest panelists share insights, strategies, and resources to help telecommunicators recognize, manage, and cope with stress, trauma, and burnout.
Whether you're a telecommunicator, a supervisor, or a mental health advocate within the public safety sector, this recorded webinar offers valuable guidance to support the mental well-being of those who dedicate their lives to keeping our communities safe. Let's come together to ensure that the guardians of our public safety receive the support and recognition they deserve.
17 Jul 2024
Share.Solve.Evolve Webinar: Celebrating Heroes and Honoring National Public Safety Telecommunicators
In this podcast we talk with PSAPs / ECCs around the country to learn how they celebrated National Public Safety Telecommunicators Week. Our panel of industry experts shine a spotlight on the unsung heroes behind the scenes: Public Safety Answering Point (PSAP) and Emergency Communication Center (ECC) personnel. These dedicated professionals are the first point of contact in emergencies, providing critical assistance and support. They'll share firsthand accounts and compelling stories from PSAP/ECC operators, showcasing their resilience, compassion, and dedication to keeping our communities safe. From handling life-saving calls to coordinating responses during crises, these individuals play a vital role in public safety.
In this podcast episode, we explore innovative solutions to technology challenges faced by PSAPs (Public Safety Answering Points) and ECCs (Emergency Communication Centers). Our expert panel discusses the evolving landscape of emergency response systems, addressing issues like outdated infrastructure, interoperability, cybersecurity, AI technologies, and funding, as well as strategies to enhance the efficiency and effectiveness of emergency services.
Topics Covered:
Legacy Systems and Technology Obsolescence
Interoperability Challenges
Cybersecurity Concerns
AI & Next-Generation Technologies
Funding and Resource Allocation
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