IRIS Pod - IRIS Audio Technologies

About IRIS Pod - IRIS Audio Technologies

Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.

Publisher

Tom Darnell

Category

business · education

Language

en

Explicit

Yes

First episode

11 Jul 2022

Latest episode

11 Dec 2024

Latest episodes

55 episodes in the feed.

1. 

   11 Dec 2024

   Marco Ndrecaj | Culture, Technology & CX Excellence

   IRIS COO Tom interviews Marco Ndrecaj, Director of Customer Experience at SSCL, on leveraging culture, technology, and innovative voice channels to achieve industry-leading staff retention and customer satisfaction.

2. 

   24 Sept 2024

   Peter Doveren | Excelling in CX innovation and the future of the call centre

   In this episode of the IRIS Pod, IRIS COO Tom is joined by award winning Sigma Connected’s Chief Strategy Officer, Peter Doveren. Listen as they discuss what it takes to excel in the world of CX, predict future trends as well as discussing the company ethos that resulted in Sigma being named ‘Best Place to Work’ two years running. Full podcast also available on Youtube. iris.audio

3. 

   30 May 2024

   Jack Madrid | AI and EI in the call centre industry in the Philippines

   In this episode of the IRIS Pod, host Tom is joined by IRIS CEO Jacobi Anstruther and IBPAP President & CEO Jack Madrid. They delve into the role of generative AI in the call center industry in the Philippines, emphasising the necessity of embracing technology and developing infrastructure to support channel partners and employees. The discussion also underscores the enduring value of face-to-face interactions and relationship-building. Additionally, Jack shares insights into IBPAP's cornerstone strategy for the industry through their 2028 roadmap vision.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

2 ratings

Contact IRIS Pod - IRIS Audio Technologies

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.