Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.
IRIS Pod - IRIS Audio Technologies
Claim This Podcastby Tom Darnell
5.0(2 reviews)
55 episodes
Updated Weekly
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Podcast Overview
Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.
Language
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Publishing Since
7/11/2022
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Recent Episodes
December 11, 2024
Marco Ndrecaj | Culture, Technology & CX Excellence
IRIS COO Tom interviews Marco Ndrecaj, Director of Customer Experience at SSCL, on leveraging culture, technology, and innovative voice channels to achieve industry-leading staff retention and customer satisfaction.
September 24, 2024
Peter Doveren | Excelling in CX innovation and the future of the call centre
<p>In this episode of the IRIS Pod, IRIS COO Tom is joined by award winning Sigma Connected’s Chief Strategy Officer, Peter Doveren. Listen as they discuss what it takes to excel in the world of CX, predict future trends as well as discussing the company ethos that resulted in Sigma being named ‘Best Place to Work’ two years running.</p><p></p><p>Full podcast also available on Youtube.</p><p></p><p>iris.audio</p>
May 30, 2024
Jack Madrid | AI and EI in the call centre industry in the Philippines
<p>In this episode of the IRIS Pod, host Tom is joined by IRIS CEO Jacobi Anstruther and IBPAP President & CEO Jack Madrid. They delve into the role of generative AI in the call center industry in the Philippines, emphasising the necessity of embracing technology and developing infrastructure to support channel partners and employees. The discussion also underscores the enduring value of face-to-face interactions and relationship-building. Additionally, Jack shares insights into IBPAP's cornerstone strategy for the industry through their 2028 roadmap vision.</p>
55 total episodes available
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Frequently asked questions
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- What is IRIS Pod - IRIS Audio Technologies?
- How often does this podcast release new episodes?
This podcast updates weekly.
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This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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