Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.
It's a Customer's World with Andy Murray
Claim This Podcastby Sam M. Walton College of Business
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Podcast Overview
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.
Language
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Publishing Since
12/8/2020
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Recent Episodes
April 29, 2025
Rishad Tobaccowala on Leadership and Future Proofing Work
Host Andy Murray and co-host Professor Molly Rapert interview strategist and author Rishad Tobaccowala about leadership, future-proofing work, and fostering continuous learning for career success.
May 21, 2024
Nasir Wajihuddin and the Intersection of Mobile Gaming and Retail Media Networks
Host Andy Murray interviews Engago CEO Nasir Wajihuddin about how mobile gaming enhances retail media networks and customer engagement.
April 23, 2024
Steve Dennis on Navigating Leadership and Transformation in a Customer-Centric World
Host Andy Murray interviews author Steve Dennis about the leadership mindset and courage required for customer-centric transformation, sharing insights from his book 'Leaders Leap'.
49 total episodes available
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Frequently asked questions
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- What is It's a Customer's World with Andy Murray?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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