It's a Customer's World with Andy Murray

About It's a Customer's World with Andy Murray

Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

Publisher

Sam M. Walton College of Business

Category

business · education

Language

en

Explicit

No

First episode

8 Dec 2020

Latest episode

29 Apr 2025

Latest episodes

49 episodes in the feed.

1. 

   29 Apr 2025

   Rishad Tobaccowala on Leadership and Future Proofing Work

   Host Andy Murray and co-host Professor Molly Rapert interview strategist and author Rishad Tobaccowala about leadership, future-proofing work, and fostering continuous learning for career success.

2. 

   21 May 2024

   Nasir Wajihuddin and the Intersection of Mobile Gaming and Retail Media Networks

   Host Andy Murray interviews Engago CEO Nasir Wajihuddin about how mobile gaming enhances retail media networks and customer engagement.

3. 

   23 Apr 2024

   Steve Dennis on Navigating Leadership and Transformation in a Customer-Centric World

   Host Andy Murray interviews author Steve Dennis about the leadership mindset and courage required for customer-centric transformation, sharing insights from his book 'Leaders Leap'.

Who has been a guest on It's a Customer's World with Andy Murray

Names identified in recent episode analyses. Showing up to five guests.

• Rishad Tobaccowala
• Nasir Wajihuddin
• Steve Dennis
• Sharon Gai
• Molly Rapert

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

3,111,799

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

22 ratings

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 46 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

24

Social presence

0

YouTube

93

Engagement

77

Contact It's a Customer's World with Andy Murray

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.