It's All About Experience Management is a podcast that explores the business of experiences.
On each episode, our host Jason Bradshaw interviews guests from around the world who have transformed their businesses through experience management.
We'll explore how to create breakthrough experiences that lead to business growth in sales, marketing, customer service, IT, operations, product design, and human resources — every aspect of your business has an impact on the experiences ultimately delivered.
On each episode, you'll hear from leaders like you as well as authors and thought leaders who will share how they've improved the experience in their organization to transform their business and grow.
From Mystery Shopping to Feng Shui Episode 13 Featuring Guest Claire Boscq Scott
On episode 13 of It's All About Experience Management #XM Jason S Bradshaw catches up with Claire Boscq Scott.
In this episode, Jason and Claire discuss everything from mystery shopping to Feng Shui and how it all relates to customer experiences.
Claire is a Keynote Speaker, Author and Consultant, she loves sharing with organizations and individuals her new BizShui™ Method; creating better flow in home-offices and workplaces by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty, and prosperity.
Claire is the author of multiple books
Thrive with the Hive
Thriving by Caring
The Secret Diary of a Mystery Shopper
BizShui, 9 Keys to Feng Shui your Business for Success
Here is a link to Claire's Amazon page https://www.amazon.com/Claire-Boscq-Scott/e/B01EI93TDS?ref=sr_ntt_srch_lnk_1&qid=1670300430&sr=8-1
I launched my new book: Bizshui, 9 Keys to Feng Shui your Business for success in February 2022.
You can connect with Clare using these links
https://claireboscq.com/
https://www.linkedin.com/in/claireboscq/
https://www.youtube.com/c/ClaireBoscq
https://www.facebook.com/claireboscqkeynotespeaker
https://www.instagram.com/claireboscq/
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28 Nov 2022
Customer Experience Starts With Sales Episode 12 featuring Kay Miller
In this week's episode, Jason S Bradshaw catches up with Kay Miller.
Kay Miller is the author of best selling book Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition.
During the interview, Kay shares her secrets on how to make more sales, grow your network, and become a top earner!
Kay's approach has the prospect/customer at the core of her approach to sales.
Kay explores the keys to being an effective salesperson, how to measure their performance for the long term and how to build customers for life.
You can get the first chapter of Kay's book for free at https://www.uncopyablesales.com/jason
Connect with Kay Miller on LinkedIn at https://www.linkedin.com/in/millerkay/
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9 Nov 2022
Lower Turnover and Higher Profits Episode 11 Featuring Michel Falcon
Are you ready to have lower Team Member Turnover and achieve higher profits?
In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Michel Falcon.
Michel Falcon is a restaurant entrepreneur, keynote speaker, and author. His book People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People. In the book, Michel Falcon shares his proven method of focusing on employees and customers to create a profitable, admired, and truly enduring brand. His strategies will help your company to grow in revenue and profitability, with effective processes built out of a clear purpose.
Michel is also the founder of Brasa Peruvian Kitchen https://brasaperuvian.com/
Michel Falcon's website is here https://www.michelfalcon.com/
Michel's blog and podcast is here https://www.michelfalcon.com/blog/
LinkedIN https://www.linkedin.com/in/michelfalcon/
Instagram https://www.instagram.com/michelfalcon/
Twitter https://twitter.com/MichelFalcon
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4 Nov 2022
Are You Ready For Machine Customers? Episode 10 featuring guest James Dodkins
Are you ready for Machine Customers?
On this episode of It's All About Experience Management, Jason S Bradshaw interview James Dodkins.
James shares his insights on the transformative focus area for customer experience - machine customers.
James also shares his insights on how to create Super Fans and also how to build Employee Engagement.
James Dodkins used to be an actual, real-life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world; James is now the CX Evangelist at Pega Systems where he researches the mindsets, principals, and philosophies of companies that deliver ‘Rockstar Customer Experiences’. He shares those strategies through transformative training, engaging video content and inspiring keynote talks.
James was awarded The UK's #1 CX Influencer by Customer Experience Magazine in 2020, The UK’s Most Outstanding CX Keynote Speaker by Corporate Vision Magazine in 2021, The World’s #10 Customer Service Guru by Global Gurus in 2021, as well as countless other notable mentions in industry publications like Business Insider, The Times and Forbes.
James is also a two-time #1 Best Selling Author and the Ex-host of Amazon Prime’s weekly topical CX show, ‘This Week In CX’.
You can download a free copy of Pega's 'Future of Customer Service' report at https://pe.ga/3E9HqAb
You can connect with James here
www.pega.com
www.linkedin.com/in/jamesdodkins/
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28 Oct 2022
Pop Culture empowering Leadership & Business Growth featuring guest Amanda Rosazza - Episode 9 All About XM
In this episode of It's All About Experience Management Jason S Bradshaw catches up with Australia's PopCoach Amanda Rosazza.
Amanda helps organizations transform their culture and improve their bottom line all while infusing Pop Culture into her programs to make the training stick and deliver results.
Amanda's website is https://www.amandarosazza.com/
Amanda has a range of free resources available at https://www.amandarosazza.com/resources
Connect with Amanda on LinkedIN at https://www.linkedin.com/in/culture-capability-coach/
Join Amanda at Culture Reimainged Event https://culturereimagined.eventbrite.com.au/
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21 Oct 2022
You Need to be Yoda not Luke Skywalk - Episode 8 - featuring David Saltzman
On this episode of It’s All About Experience Management #XM, Jason S Bradshaw catches up with David Saltzman founder of the Saltzman group.
David shares his insights into how organiszations can stop talking, start communicating and sell more all while improving the experience for customers.
David is also a certified Story Brand guide.
David will help you capture the attention of your audience in under 17 seconds.
Free resources available at www.thesaltzmangroup.com/download
Website thesaltzmangroup.com
LinkedIN https://www.linkedin.com/company/the-saltzman-group/
Facebook https://www.facebook.com/profile.php?id=100067612145508
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13 Oct 2022
Have a Champions Vision & Get It Done Featuring Guest Donnie Boivin
This week Jason S Bradshaw catches up with Donnie Boivin for It's All About Experience Management #XM
Donnie Boivin is an entrepreneur and serves as CEO and Founder of Success Champions and Success Champion Networking. Donnie is considered one of the leading global minds on sales, business development, and business growth. He makes sales and business development relatable and human.
Today he helps small business owners leverage sales and business development to grow and scale their business through his international best-selling book F*cked to Focused, Success Champion Networking, Badass Business Summit, and Champions Table Masterminds.
Getting clarity and taking action is just one of the key takeouts from Donnie Boivin on this episode of It's All Experience Management #XM.
During the show, Donnie challenges us to do these five things every day for 90 days to drive our business forward.
45 Minute Workout
45 Minute Growth Podcast
30 Minute Hand Raising Activity
30 Minute Cold Outreach
Write 200 words
We go deeper on these 5 steps in the episode and you can learn more here. https://successchampionnetworking.com/champions-90/
Donnie is also the co-host of the Growth Mode Podcast - check it out here https://successchampionnetworking.com/growth-mode/
Our listeners who purchase 10 copies (about a US$50 investment) of Donnie's latest book F*cked to Focused you will qualify for a free 1-hour session with Donnie.
Twitter https://twitter.com/donnieboivin
LinkedIN https://www.linkedin.com/in/donnieboivin/
Website https://successchampionnetworking.com
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4 Oct 2022
Is the Experience You Deliver Worthy of Remark? Is it REMARKable - It's All About XM featuring Dan Gingiss
In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Dan Gingiss.
Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana.
Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and also co-hosts the Experience This! podcast. Learn more about him at www.dangingiss.com
During the episode, Dan poses the question - is the experience you are delivering worthy of remark? Is it REMARKABLE?
Dan also shares his experience from corporate America and challenges us to stop looking for the multi-year program of work but instead focus on making consistent small improvements to improve the experience.
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28 Sept 2022
74% of Customers will SWITCH to a Competitor for a Better Experience featuring Shep Hyken
In this episode of It's All About Experience Management #XM Jason S Bradshaw hosts guest Shep Hyken. www.hyken.com
Shep Hyken is the author of 8 best-selling books, a Wall Street Journal and New York Times Best Seller. In addition Shep Hyken is a National Speakers Association Hall of Fame Speaker - sought after by organizations across the world for his insights and lessons on Customer Service / Customer Experience.
Shep is also the podcast host of the Amazing Business Radio with Shep Hyken; you can listen and subscribe here.
During this episode, Shep shares insights from his annual research on the state of Customer Service/Experience in the USA. He helps us understand the difference between repeat business and loyalty and shares his insights on how a business can win through the customer experience they deliver.
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21 Sept 2022
Content & Messaging is Key to Building Trust with guest Sarah Block
In this episode of It's All About Experience Management #XM, we are joined by Sarah Block.
Sarah shares with us how our content and messaging are crucial to building a connection with prospects and customers. It helps people like us, want to know us and importantly want to do business with us, time and time again.
Sarah is the Founder & CEO of Tiny Marketing and helps individuals and businesses with their content strategy and messaging. https://www.sarahnoelblock.com/ Importantly content that humans 🧑 and robots 🤖 love 💛.
Sarah has a free ebook available for listeners at https://www.sarahnoelblock.com/ebook-expert-business
Sarah is also the host of the Tiny Marketing Podcast take a listen here https://podcasts.apple.com/au/podcast/tiny-marketing/id1593468743
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8 Sept 2022
Great Leaders impact performance by 30% featuring guest Michael Useem
In this episode of It's All About Experience Management, Jason Bradshaw catches up with Michael (Mike) Useem of Wharton.
During the conversation, Mike shares that great leaders can have a 30% impact on the result of a team or business. Mike shares how great leaders do this by living on the edge, constantly evolving, and learning.
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1 Sept 2022
Culture Can Change Everything featuring guest Jim Inglis
Jason S Bradshaw caught up with Jim Inglis, the author of Breakthrough Retailing.
Jim is a world-renowned expert with sixty years of experience in the retail home improvement industry.
In this episode, Jim shares how culture plays a significant part in defining the experience delivered to customers.
Jason and Jim discuss culture, the need to move quickly, and that delivering results is important.
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29 Aug 2022
Welcome to the It's All About Experience Management Podcast
This is a brief introduction to the show and a call out for those leaders, authors, and thought leaders who are transforming their businesses through an intentional focus on the experiences created to share their stories.
For those that would like to be guests on the show, they can visit guest.allaboutxm.com
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