It's All About Experience Management is a podcast that explores the business of experiences. On each episode, our host Jason Bradshaw interviews guests from around the world who have transformed their businesses through experience management. We'll explore how to create breakthrough experiences that lead to business growth in sales, marketing, customer service, IT, operations, product design, and human resources — every aspect of your business has an impact on the experiences ultimately delivered. On each episode, you'll hear from leaders like you as well as authors and thought leaders who will share how they've improved the experience in their organization to transform their business and grow.
It's All About Experience Management (XM)
Claim This Podcastby Jason S Bradshaw
13 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
It's All About Experience Management is a podcast that explores the business of experiences. On each episode, our host Jason Bradshaw interviews guests from around the world who have transformed their businesses through experience management. We'll explore how to create breakthrough experiences that lead to business growth in sales, marketing, customer service, IT, operations, product design, and human resources — every aspect of your business has an impact on the experiences ultimately delivered. On each episode, you'll hear from leaders like you as well as authors and thought leaders who will share how they've improved the experience in their organization to transform their business and grow.
Language
🇺🇲
Publishing Since
8/29/2022
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Recent Episodes
December 6, 2022
From Mystery Shopping to Feng Shui Episode 13 Featuring Guest Claire Boscq Scott
On episode 13 of It's All About Experience Management #XM Jason S Bradshaw catches up with Claire Boscq Scott. In this episode, Jason and Claire discuss everything from mystery shopping to Feng Shui and how it all relates to customer experiences. Claire is a Keynote Speaker, Author and Consultant, she loves sharing with organizations and individuals her new BizShui™ Method; creating better flow in home-offices and workplaces by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty, and prosperity. Claire is the author of multiple books Thrive with the Hive Thriving by Caring The Secret Diary of a Mystery Shopper BizShui, 9 Keys to Feng Shui your Business for Success Here is a link to Claire's Amazon page https://www.amazon.com/Claire-Boscq-Scott/e/B01EI93TDS?ref=sr_ntt_srch_lnk_1&qid=1670300430&sr=8-1 I launched my new book: Bizshui, 9 Keys to Feng Shui your Business for success in February 2022. You can connect with Clare using these links https://claireboscq.com/ https://www.linkedin.com/in/claireboscq/ https://www.youtube.com/c/ClaireBoscq https://www.facebook.com/claireboscqkeynotespeaker https://www.instagram.com/claireboscq/ Learn more about your ad choices. Visit megaphone.fm/adchoices
November 28, 2022
Customer Experience Starts With Sales Episode 12 featuring Kay Miller
In this week's episode, Jason S Bradshaw catches up with Kay Miller. Kay Miller is the author of best selling book Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition. During the interview, Kay shares her secrets on how to make more sales, grow your network, and become a top earner! Kay's approach has the prospect/customer at the core of her approach to sales. Kay explores the keys to being an effective salesperson, how to measure their performance for the long term and how to build customers for life. You can get the first chapter of Kay's book for free at https://www.uncopyablesales.com/jason Connect with Kay Miller on LinkedIn at https://www.linkedin.com/in/millerkay/ Learn more about your ad choices. Visit megaphone.fm/adchoices
November 9, 2022
Lower Turnover and Higher Profits Episode 11 Featuring Michel Falcon
Are you ready to have lower Team Member Turnover and achieve higher profits? In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Michel Falcon. Michel Falcon is a restaurant entrepreneur, keynote speaker, and author. His book People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People. In the book, Michel Falcon shares his proven method of focusing on employees and customers to create a profitable, admired, and truly enduring brand. His strategies will help your company to grow in revenue and profitability, with effective processes built out of a clear purpose. Michel is also the founder of Brasa Peruvian Kitchen https://brasaperuvian.com/ Michel Falcon's website is here https://www.michelfalcon.com/ Michel's blog and podcast is here https://www.michelfalcon.com/blog/ LinkedIN https://www.linkedin.com/in/michelfalcon/ Instagram https://www.instagram.com/michelfalcon/ Twitter https://twitter.com/MichelFalcon Learn more about your ad choices. Visit megaphone.fm/adchoices
13 total episodes available
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Frequently asked questions
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- What is It's All About Experience Management (XM)?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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