Work can be all gravy - it doesn't have to boring, heavy, stressful. The best hospitality businesses design systems that allow them to scale the fun and effectiveness, without scaling the chaos. This podcast asks people leaders about how they do it.
Most AI in hospitality is still a tool you have to operate. You open a chat, type the task, check the output - and now managing the AI is your job too. The shift worth paying attention to is agents that own a whole job and report back to you, the way a colleague would. In this episode, All Gravy CEO Jonatan walks through 18 months of building exactly that - from AI that answered questions, to agents that did tasks, to virtual employees who sit in your employee directory and your chat with a n...
12 Jun 2026
Caravan Restaurants: The Budget Took £1m Off Our Bottom Line Overnight! - Laura Harper-Hinton
What do you do when the Budget wipes a million pounds off your bottom line overnight? You find the optimism anyway. We sit down with Laura Harper-Hinton, CEO and co-founder of Caravan Restaurants and MCA Leader of the Year, on what she calls the hardest moment in 16 years of hospitality, and why optimistic leadership is the only way through it. Laura takes us right back to the beginning: running coffees at a roastery at 14, training as a photographer in Europe, and learning the art of teamwor...
15 Apr 2026
AI in Hospitality: Stop Investing in Guests, Start Investing in People
Most hospitality operators are pointing AI at the wrong target. They're optimizing menus, building guest chatbots, and chasing surface-level wins - while the real opportunity is sitting on the people side of the business. In this episode, All Gravy CEO Jonatan unpacks why AI's biggest impact in hospitality isn't guest-facing - it's operational. We talk about using AI as a "personal mentor" for every new hire, killing onboarding anxiety in the first 90 days, turning operators into prolific con...
18 Dec 2025
Anglian Country Inns: If your Goal is Profit, you Need a Better Strategy! - James Nye
What if profit isn’t a plan but a consequence? We sit down with James from Anglian Country Inns to explore how a rundown coastal pub became a 10-site group by betting on one core belief: look after your team like family and the numbers will take care of themselves. From codifying “DNA” behaviours to empowering general managers within clear frameworks, James shows how culture can scale without sanding off what makes each site special. We trace ACI’s roots in simple, brilliant food and local s...
14 Oct 2025
Honest Burgers: We use AI to Supercharge our Managers! - Tommy “Tech” Giraux
Tommy “Tech” Giraux pulls back the curtain on how Honest Burgers scaled fast, kept the vibes, survived chaos (rain-soaked 600-burger giveaways, voucher meltdowns), cooked on a billionaire’s yacht, and is now using AI to free managers to do real hospitality. Tommy Giraux is Head of Systems at Honest Burgers. He joined 12 years ago when there were 3 sites, helped open through the boom to 45 pre-COVID (now 39), and shifted from GM/Ops to building the tech stack that powers speed and consistency...
8 Sept 2025
Hospitality Tech Expert: AI Will Put Frontline Workers on Steroids! - William Connors
He's spent 30 years in hospitality and led tech transformations that cut costs by £300,000 while reducing labor by 10%, now William Connors reveals what the future of restaurant technology means for profits, people, and customer experience. William Connors is a hospitality technology expert with three decades of experience across major restaurant brands including Popeye's UK, Burger King, Wingstop, and Noble Group. He was instrumental in Popeye's first 20 UK restaurant openings and has manage...
23 Jul 2025
Podcast Trailer
It's All Gravy is about making frontline work fun again. We'll talk to experts about comms, ops, learning, AI and more - to create a fun workplace. It's All Gravy is a hospitality podcast where we dig out the best stories from industry leaders - about comms, learning, AI, and Gen Z.
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