ITSM That Works4Me
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Podcast Overview
<p>Welcome to <b>“ITSM That Works4Me,”</b> the podcast about how to achieve real success with IT service management!</p><p><br></p><p>Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.</p>
Language
🇺🇲
Publishing Since
6/30/2025
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Recent Episodes
May 25, 2026
Why do so many CMDB initiatives fail after the transformation project ends?
Why do so many CMDB initiatives fail after the transformation project ends? Because configuration data naturally decays. New devices appear. Applications move. Cloud resources change. Ownership shifts. Discovery tools detect noise. And before long, the CMDB becomes another database nobody fully trusts. In this ITSM Podcast episode, we explore why CMDB accuracy should not be treated as a one-time clean-up project, but as a permanent operating capability. We’ll discuss: Why automated discovery ...
April 26, 2026
What does “Shared Services” really mean… and why does it so often fail to deliver?
In this episode, we break down a critical issue highlighted by Bernard Marshall: The lack of a clear definition is holding organizations back. Too many institutions jump into shared services expecting efficiency… …but end up with complexity, slow governance, and limited value. Here’s what we explore: Why “shared services” is not one model - but manyThe difference between internal consolidation, partnerships, and outsourcingHow AI is fundamentally changing the equation (hint: it’s no lon...
February 9, 2026
ITIL 5: Evolution, Not Reinvention
Today, I want to talk about something that’s creating a lot of noise in our industry right now: ITIL 5. If you follow LinkedIn or industry blogs, you’d almost think service management has just been reinvented. New era. New framework. AI-first. Digital-native. But let’s slow down for a moment. Because the real question isn’t “Is ITIL 5 new?” The real question is: What actually changes for organizations that need to deliver services—today? That’s what we’ll unpack.
10 total episodes available
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- What is ITSM That Works4Me?
<p>Welcome to <b>“ITSM That Works4Me,”</b> the podcast about how to achieve real success with IT service management!</p><p><br></p><p>Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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