Travel & Hospitality Intelligence is a monthly podcast exploring the trends shaping the travel and hospitality spaces. Join J.D. Power industry experts Michael Taylor, Andrea Stokes and Azari Jones as they unpack the latest data and share insights to help you stay ahead in a fast-moving industry.
In this episode, Michael Taylor and John Cabell of J.D. Power dive into the dynamic world of airport lounges.
They discuss the various types of lounges, including airline-sponsored and credit card-sponsored lounges and the growing urgency among airlines and credit card issuers to expand and enhance these spaces.
The conversation also covers access challenges due to increasing popularity and the substantial investments made by airlines and credit card companies in these facilities.
Additionally, Michael introduces the upcoming J.D. Power Airport Lounge Experience Study, set to be released in a few weeks, which will provide comprehensive insights into consumer preferences and satisfaction with airport lounges.
Time stamps:
(00:51) Types of Airport Lounges
(01:17) Credit Card Lounges Overview
(01:55) Expansion and Competition in Lounges
(04:32) Challenges and Popularity of Lounges
(08:16) Future Insights and Studies
(09:06) Conclusion and Final Thoughts
Subscribe now for more expert insights and stay ahead in the ever-evolving travel and hospitality landscape!
23 Jun 2025
The State of Summer Travel | Ep 73
Andrea Stokes, Azari Jones, and Michael Taylor examine the summer travel landscape, discussing hotel demand, rental car strategies, and air travel safety to inform listeners' travel plans.
20 May 2025
What Makes an Airport Great? | Ep 72
In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, "What Makes an Airport Great?"—but this time, it’s all about medium-sized airports.
Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study.
From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
3 ratings
Podcast Authority Score: 36 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
48
Social presence
0
YouTube
0
Engagement
60
Contact J.D. Power Podcasts
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of J.D. Power Podcasts?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
