Just One Customer Success Thing

About Just One Customer Success Thing

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from. Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

Publisher

Dean Colegate

Category

business

Language

en

Explicit

No

First episode

13 Aug 2024

Latest episode

8 Jun 2025

Latest episodes

33 episodes in the feed.

1. 

   8 Jun 2025

   Just One CS Thing - Customer Journey Transformations with Manoj Tadakamalla

   Manoj Tadakamalla discusses transforming a customer success team from a human-led model to a data-driven approach, highlighting how customer journey mapping improves retention in this interview.

2. 

   18 May 2025

   Just One CS Thing - AI Agents Primer with Victoria Spencer

   In the latest Just One Customer Success Thing episode, I spoke with Victoria Spencer, Senior Director at Oracle, about how AI agents are redefining digital customer experience — especially when supporting thousands of smaller cloud customers. These smart assistants go far beyond ChatGPT-style prompts by pulling real-time, company-specific insights to save time and boost impact.

3. 

   15 May 2025

   Just One CS Thing - Sales to CS Handovers with Eleni Vorvis

   Today, I’m joined by Eleni Vorvis, a seasoned fractional customer success leader, who shares why the handover from sales to CS is the most crucial—and often overlooked—moment in the customer journey. If you’ve ever struggled with inconsistent onboarding or poor cross-team alignment, this conversation is packed with insights you won’t want to miss.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 36 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

60

Social presence

0

YouTube

0

Engagement

32

Contact Just One Customer Success Thing

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.