Keeping IT Talking

About Keeping IT Talking

Keeping IT Talking is the Jigsaw24 podcast that champions best practice in IT by sharing real stories from the people behind the tech. Each episode our hosts sit down with leaders, innovators and trailblazers in IT to uncover the journeys that shaped their careers, the challenges they’ve faced and the lessons they’ve learned along the way. From practical advice and tips to overcoming blockers and discussing the future of tech, Keeping IT Talking offers candid conversations that bring insight, inspiration and know-how straight from the people shaping technology.

Publisher

Jigsaw24

Category

technology

Language

en

Explicit

No

First episode

3 Oct 2025

Latest episode

20 Apr 2026

Latest episodes

12 episodes in the feed.

1. 

   20 Apr 2026

   Episode 12: Andy Moulster on curiosity, digital training and using AI without losing the human touch

   What does it take to stay relevant in a world where technology – and the way we learn – is constantly evolving? In this episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Andy, Digital Training Lead at Pareto, to explore how curiosity, adaptability and a “jack of all trades” mindset can shape a successful career in tech and training. From early experiences with DOS computers to leading digital training programmes today, Andy shares how continuous learning and marginal gains have influenced his approach. The conversation dives into what effective training really looks like in a virtual-first world, why engagement matters more than ever, and how tools like collaborative platforms are changing the way people learn. Andy also offers a grounded perspective on AI – where it genuinely adds value, where it falls short, and why human input remains essential. Listen now to hear Andy’s thoughts on the future of training, the balance between technology and people, and why the best results often come from small, consistent improvements over time. And don’t forget to follow and subscribe to Keeping IT Talking for more conversations with the people shaping the future of tech. Visit ⁠Jigsaw24.com⁠ (https://www.jigsaw24.com/) for more resources, insights and updates.

2. 

   7 Apr 2026

   Episode 11: Tech Trends Roundup: From bright Mac laptops to smarter AI spending

   What happens when headline-grabbing product launches collide with the day-to-day realities of IT? In this episode of Keeping IT Talking, hosts Liam Donnelly and Isobel Holden explore the trends shaping both the front-end of tech and the infrastructure behind it. Kicking off with MacBook Neo, the pair unpack why Apple’s latest release is getting so much attention – and what it signals for performance, accessibility and the future of workplace devices. From there, the conversation moves into the evolving world of cloud and infrastructure. With many organisations now reassessing earlier cloud decisions, Liam and Isobel explore the trade-offs between flexibility, cost and control – and how factors like rising RAM costs could start to influence where businesses host and run their workloads. A theme throughout the episode is cyber security. The pair break down what the shared responsibility model actually means in practice, where gaps can appear between cloud providers and customers, and why visibility across environments is becoming more critical than ever. They also touch on how security needs to evolve alongside infrastructure decisions – not after them. Finally, the conversation reflects on how these trends connect. From new devices to backend infrastructure and security, it’s clear that IT teams are being asked to think more holistically than ever before. Listen now for a practical, joined-up look at the trends shaping modern IT – and follow the podcast for more conversations exploring the people, platforms and challenges driving the industry forward. Visit Jigsaw24.com for more resources, insights and updates.

3. 

   23 Mar 2026

   Episode 10: Sophie Logan on PPC, community and keeping marketing simple

   What does successful digital advertising actually look like in a world shaped by AI, automation and changing search behaviour? In the latest episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Sophie Logan, Community and Editorial Manager at Rough Agenda, to explore her journey into pay-per-click marketing  and the lessons she’s learned along the way. From starting out in a broad marketing role to becoming a recognised voice in performance marketing, Sophie shares why PPC has kept her engaged for over a decade, and how the fundamentals of marketing still matter, even as the industry evolves. She discusses the realities behind running campaigns today, from why results aren’t instant to how budgets, data and targeting all play a critical role in success. Sophie also dives into the impact of AI on marketing, why relying on a single channel is no longer enough, and the importance of the post-click experience in turning interest into action. Alongside this, she reflects on building her personal brand, the value of community in shaping her career, and why keeping things simple is often the most effective approach. Listen now to hear Sophie’s perspective on the future of PPC, how marketers can adapt to constant change, and why strong foundations, human insight and collaboration still make the biggest difference. And don’t forget to follow and subscribe to Keeping IT Talking for more conversations with the people shaping the future of tech. Visit Jigsaw24.com (https://www.jigsaw24.com/) for more resources, insights and updates.

4. 

   9 Mar 2026

   Episode 9: Daniel Emmerson on responsible AI, student voice and the future of education

   What does responsible AI in education look like – beyond the headlines? In this episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Daniel Emmerson, Executive Director of the Good Future Foundation and Academic Affairs Lead at Goodnotes, to explore how schools are navigating the rapid rise of AI. With experience spanning education strategy, research and technology, Daniel shares what he’s seeing across the UK school system as leaders grapple with the opportunities and risks of AI in the classroom. From honest student feedback to growing conversations around accountability, the discussion explores how expectations are shifting on both sides of the desk. Daniel also explains the practical realities of AI adoption in schools – from safeguarding and curriculum design to supporting teachers who are still figuring out what responsible use should look like in practice. Listen now to hear Daniel’s insights on responsible AI in schools, the questions students are asking, and what education leaders should be thinking about next. Don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit Jigsaw24.com (https://www.jigsaw24.com/) for more resources, insights and updates.

5. 

   23 Feb 2026

   Episode 8: Jonathan Beagles on why hybrid training needs more than technology

   What happens when the slides disappear, the power cuts out, and all you have left is your knowledge? In this episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Jonathan Beagles, National Training Manager at Pareto, to explore the balance between technology and human connection in modern learning. From his early career in sales to leading large-scale training programmes, Jonathan shares the pivotal moments that shaped his philosophy on training – including a high-profile session derailed by a power outage that reinforced one simple truth: technology should enhance learning, not define it. He reflects on the rapid rise of e-learning, why knowledge alone doesn’t guarantee skill, and how AI is changing the way people prepare, practise and perform. The conversation dives into the gap between theory and execution, the importance of practice under pressure, and the realities of designing hybrid learning that genuinely reflects how people work. Jonathan also explains why training should never be measured by how it feels on the day, but by what changes afterwards in behaviour, confidence and performance. Listen now to hear Jonathan’s perspective on the future of learning, the human versus digital debate, and why, even in an AI-driven world, people still learn best from people. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of technology. Visit Jigsaw24.com for more resources, insights and updates.

6. 

   9 Feb 2026

   Episode 7: Rob Phillips on the human side of digital transformation

   What does digital transformation really mean in higher education, and why do so many initiatives struggle to deliver lasting impact? In this episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden are joined by Rob Phillips, Interim Director of Enterprise Platforms and Transformation at the University of Cambridge, to explore why successful change is driven by people, not just technology. Drawing on senior leadership roles at both the University of Cambridge and the University of Nottingham, Rob shares candid insights into large-scale transformation, from building trust and understanding across complex organisations to avoiding the trap of layering new systems over old ways of working. He explains why buy-in isn’t about enthusiasm, why training is really about confidence and psychological safety, and how listening only matters if it leads to visible change. The conversation also explores the unique challenges facing higher education, the risks of standing still in an ever-changing digital landscape, and what leaders can learn from transformation programmes that genuinely delivered value. Rob reflects on the lessons that stay with you when change goes well – and when it doesn’t. Listen now to hear why digital transformation lives or dies on the human side, what higher education leaders should be thinking about today, and how to build change that lasts. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of technology. Visit Jigsaw24.com for more insights, resources and updates.

7. 

   26 Jan 2026

   Episode 6: Tech Trends Roundup: From smart lego to the power of community

   What happens when some of the biggest tech announcements of the year meet the realities of day-to-day IT? In our first Tech Trends Roundup episode of Keeping IT Talking, hosts Liam Donnelly and Isobel Holden explore the biggest technology stories shaping the industry right now. From the standout moments of CES 2025 to Apple’s latest announcements, the conversation covers how emerging tech is filtering into everyday life – and what it means for IT teams behind the scenes. The pair discuss everything from AI-powered consumer products and smart Lego, to why innovation doesn’t always need to be loud to be impactful. They also unpack Apple’s evolving AI strategy, including their work with Google’s Gemini models, and what this means for privacy, performance and the future of Siri. Plus, they explore Apple’s new Creator Studio subscription and how lowering the barrier to creative tools could shape the next generation of users. The episode dives into the importance of community in tech, with a look at MacAD.UK and why peer-led events continue to play such a vital role for Mac admins and IT professionals. Finally, the conversation turns to one of the biggest challenges facing IT teams today: RAM shortages. With long lead times and rising costs on the horizon, Liam and Isobel share why preparation and forward planning are more important than ever. Listen now for a thoughtful, practical look at the trends shaping tech today – and follow the podcast for more conversations exploring the people, platforms and ideas driving the industry forward. Visit Jigsaw24.com for more resources, insights and updates.

8. 

   12 Jan 2026

   Episode 5: Roger Whittle on Apple, innovation and staying relevant

   What does it take to build a multi-million-pound technology business from a single weekend with a Mac, and keep it thriving through decades of change? In the latest episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Roger Whittle, Founder and Director of Jigsaw24, to explore his journey through entrepreneurship, Apple, and the ever-evolving world of technology. From discovering the Mac in a French library to scaling Jigsaw24 into one of the UK’s leading Apple and IT solutions providers, Roger shares the moments that shaped his career, the importance of differentiation, and why curiosity has always been at the heart of his success. He also opens up about the realities of building a business, from relentless early-day graft to learning when to step back and let great people lead. Listen now to hear Roger’s perspective on the future of AI, why it could be the most transformative technology humanity has ever seen, and what business leaders should be doing today to stay relevant in a world of rapid technological change. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit Jigsaw24.com for more resources, insights and updates.

9. 

   22 Dec 2025

   Episode 4: Chris Lo on neurodiversity, networking, and the future of IT talent

   What happens when a lifelong Windows fan falls for the Apple ecosystem, and then builds a career around helping other people find their place in tech? In the latest episode of Keeping IT Talking, hosts Liam Donnelly and Isabel Holden sit down with Chris Lo, Director at Insider Tech Talent, to explore his journey through technology, IT support and entrepreneurship. From the moment Macs changed the way he worked to the changing reality of entry level IT roles, Chris shares what he’s seeing in the market and why the human side of IT matters more than ever. He also opens up about his ADHD diagnosis and how it’s shaped his work life, including the power of hyper focus, the strengths of neurodiversity at work, and what good support can look like when people think and work differently. Listen now to hear Chris’s advice for building a network, starting a business you actually love, and what IT leaders should be paying attention to as security and automation reshape the industry. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit jigsaw24.com for more resources, insights and updates.

10. 

    11 Dec 2025

    Episode 3: Terri Stockton on driving meaningful change in tech

    What does it take to transition from shaping young minds in the classroom to shaping the future of digital learning? In the latest episode of Keeping IT Talking, hosts Carlo Rocco and Isabel Holden sit down with Terri Stockton, Education Development Manager at Jigsaw24, to unpack her unexpected journey into the world of technology. From dusty iMacs in a forgotten side room to empowering the next generation of women in STEM, Terri shares the pivotal moments, challenges and mindset shifts that fuel her mission to help educators become digitally confident — and to inspire the next era of women in tech. Listen now to hear Terri’s insights on the evolving role of technology in education, the importance of digital skills in the classroom, and what IT leaders can do to truly support teachers and learners in a rapidly changing landscape. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit jigsaw24.com for more resources, insights and updates.

11. 

    3 Oct 2025

    Episode 2: Jack Hollister on building a career with Apple in the enterprise

    What does a bacon sandwich have to do with a career in IT? For Jack Hollister, Mac Solutions Lead at Jigsaw24, quite a lot. In the latest episode of Keeping IT Talking, host Liam Donnelly explores Jack’s unconventional journey into tech, his proudest projects, and why device choice and AI are reshaping the future of IT. Listen now to hear the full conversation with Jack Hollister, his advice for IT leaders, and his thoughts on the future of Apple in the enterprise. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit jigsaw24.com for more resources, insights, and updates.

12. 

    3 Oct 2025

    Episode 1: Mark Hull on 25 years in tech

    What does it take to build a 25-year career in an industry that reinvents itself every few months? In the latest episode of Keeping IT Talking, hosts Liam Donnelly and Carlo Rocco sit down with Mark Hull, Head of Technical Solutions at Jigsaw24, to explore just that. From his first encounter with the internet on a creaky dial-up modem to leading cutting-edge projects that shape how organisations use technology today, Mark shares the pivotal moments, hard lessons, and future trends that continue to drive his passion for IT. Listen now to hear Mark’s full story, his advice for IT leaders, and his thoughts on what’s next for the industry. And don’t forget to follow and subscribe to Keeping IT Talking wherever you get your podcasts for more conversations with the people shaping the future of tech. Visit jigsaw24.com for more resources, insights, and updates.

Contact Keeping IT Talking

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.