Welcome to the Keytel Systems podcast. We help SMBs turn IT headaches into business growth with real talk on IT support, cybersecurity, compliance, cloud, and strategy. No jargon, no fluff, just sharp insights from real experts who’ve seen it all. If you’re a business leader tired of reactive IT and surprise downtime, this is your edge.
Connect with us:
https://keytelsystems.com/
https://x.com/KeytelSystems
https://www.facebook.com/keytelsystems
https://www.linkedin.com/company/keytel-systems/
https://www.youtube.com/@keytelsystems715
IT Procurement Best Practices: Who's Really in Control of Your IT Spending?
Your IT budget keeps growing, software renewals keep coming, and vendors keep passing responsibility around. Sound familiar? Poor purchasing decisions can leave your business with unsupported tools, security gaps, delayed onboarding, and costs nobody planned for.
This episode breaks down IT procurement best practices that help businesses take control. Discover how to evaluate technology before signing contracts, manage vendor relationships, plan renewals, and connect purchasing decisions to cybersecurity, compliance, and daily operations.
We also explore how growing businesses can standardize devices, licenses, and support without creating unnecessary restrictions. Whether you're managing a small team or a complex IT environment, you'll learn how to make smarter purchasing decisions and give every technology dollar a clear purpose.
Listen in, rethink your purchasing process, and stop letting reactive buying dictate your IT strategy.
Read more: https://keytelsystems.com/it-procurement-best-practices
Connect with us:
Website: https://keytelsystems.com/
X (formerly Twitter): https://x.com/KeytelSystems
Facebook: https://www.facebook.com/keytelsystems
LinkedIn: https://www.linkedin.com/company/keytel-systems/
YouTube: https:https://www.youtube.com/@keytelsystems715
Spotify: https://open.spotify.com/show/69VNQImj7YA0dsAzo8Nh6P
Shawn Wilkoski on LinkedIn: https://www.linkedin.com/in/shawn-wilkoski-41397734/
9 Oct 2026
How to Handle Support Tickets Without Letting IT Chaos Win
A password reset stalls an invoice. A network outage disrupts operations. A security alert sits unanswered while the helpdesk queue keeps growing. Sound familiar?
This episode breaks down how to handle support tickets without letting IT issues dictate your workday.
Learn how to categorize requests, prioritize urgent problems, track remote and on-site support, and reduce repeat tickets through better planning.
We also explore how clear ownership, useful documentation, and smarter intake processes help IT teams resolve issues without creating more work.
Whether you manage internal IT or work with a managed service provider, discover practical ways to keep tickets moving, protect business priorities, and give employees fewer reasons to chase IT for answers.
Read more: https://keytelsystems.com/how-to-handle-it-support-tickets
Connect with us:
Website: https://keytelsystems.com/
X (formerly Twitter): https://x.com/KeytelSystems
Facebook: https://www.facebook.com/keytelsystems
LinkedIn: https://www.linkedin.com/company/keytel-systems/
YouTube: https:https://www.youtube.com/@keytelsystems715
Spotify: https://open.spotify.com/show/69VNQImj7YA0dsAzo8Nh6P
Charlie Ross on LinkedIn: https://www.linkedin.com/in/charlierosswelshconsulting/
9 Sept 2026
The Benefits of Remote IT Support: Is Your IT Team Moving Fast Enough?
The benefits of remote IT support go far beyond fixing a forgotten password or troubleshooting a frozen application. Remote support can reduce interruptions, speed up ticket response, support hybrid teams, and keep critical business systems moving when employees need help most.
In this episode, we break down how remote IT support affects daily operations, accountability, security, compliance, and support costs.
We also look at what businesses should evaluate before choosing a provider, from SLAs and escalation paths to remote and on-site coverage. If recurring IT issues keep pulling your team away from productive work, this episode gives you a practical way to rethink your support model.
Read more: https://keytelsystems.com/benefits-of-remote-it-support
Connect with us:
Website: https://keytelsystems.com/
X (formerly Twitter): https://x.com/KeytelSystems
Facebook: https://www.facebook.com/keytelsystems
LinkedIn: https://www.linkedin.com/company/keytel-systems/
YouTube: https:https://www.youtube.com/@keytelsystems715
Spotify: https://open.spotify.com/show/69VNQImj7YA0dsAzo8Nh6P
Steve Swain on LinkedIn: https://www.linkedin.com/in/stevensamuelswain
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
55
Score snapshot 15 Sept 2025
Podcast Authority Score: 31 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
36
Social presence
0
YouTube
63
Engagement
0
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