Season 2 Episode 13 - House Holders & House Owners Insurance
Season 2 Episode 13: Understanding House Owners & Householders Insurance | Powered by Professional Insurance
A home is more than just bricks and walls. It is an investment, a place of security and a space filled with the people and possessions that matter most. But when the unexpected happens, do we really understand how our insurance can protect us?
As part of Insurance Week 2026, Kutaba Podcast partnered with Professional Insurance to have an insightful conversation on House Owners and Householders Insurance, helping customers understand insurance in simple, practical and relatable language.
In this episode, we were honoured to host Mrs Mukumbuta Lukwesa who is a deputy manager underwriting brokered network from Professional Insurance, who takes us through the important things every homeowner and householder should know. From understanding what your policy covers, to explaining everyday terms such as premiums and excess, we explore how customers can make informed decisions about protecting their homes and belongings.
The conversation also looks at important issues such as determining the right value of your property, understanding underinsurance and overinsurance, knowing what may be excluded from your policy, maintaining appropriate security measures and understanding what happens when a home is left unoccupied for an extended period.
We also discuss what customers should do when an unexpected incident occurs, how to report a claim, and why understanding your responsibilities as a policyholder is an important part of having effective insurance protection.
25 Sept 2026
Season 2 Episode 12 - Motor Insurance
Season 2 Episode 12: Understanding Motor Insurance & the Claims Process | Powered by Professional Insurance
For many motorists, insurance is something we are required to have but how well do we actually understand the cover we are paying for?
As part of Insurance Week 2026, under the theme Insurance Facing the Future with Confidence, Kutaba Podcast partnered with Professional Insurance to have a practical conversation about motor insurance and the claims process, helping motorists understand their cover in simple and relatable language.
In this episode, we were honoured to host Katongo Mudenda, Claims Account Executive - Brokered Network, who takes us through some of the important things every motorist should know about motor insurance.
What is the difference between Third Party Only, Third Party Fire & Theft and Comprehensive Insurance? What are extensions and additional benefits? And why might a motorist choose Comprehensive Cover over Third Party Cover?
We also unpack commonly used insurance terms such as premiums, excess and market value, while discussing policy exclusions and why understanding what your policy does and does not cover is important.
But insurance becomes especially important when an unexpected incident happens.
Katongo takes us through what motorists should do after an accident, how to make a claim and why documentation such as a police report can be important during the claims process.
We also address some common misconceptions about motor insurance, including the belief that insurance companies do not pay claims and discuss how better understanding and communication can help build trust between insurers and clients.
The conversation goes beyond insurance after an accident, looking at practical ways motorists can safeguard their vehicles, keep them secure and ensure they remain roadworthy.
25 Sept 2026
Season 2 Episode 11 - Customer Experience
Season 2 Episode 11 : Customer Experience & Digital Transformation in Insurance | Powered by Professional Insurance
Insurance is not just about having a policy, it is also about understanding your cover, knowing your rights and responsibilities, having access to support and feeling confident when you need your insurer most.
As part of Insurance Week 2026, under the theme Insurance Facing the Future with Confidence, Kutaba Podcast partnered with Professional Insurance for an insightful conversation on customer experience, digital transformation and building greater confidence in insurance.
In this episode, we were honoured to host Mrs. Tesha Makulu, Head of Digital and Customer Experience at Professional Insurance, who takes us through how the insurance experience is changing and what this means for customers.
From digital tools such as the MyPICZ app and WhatsApp support, to accessing policy information and checking claim status without necessarily visiting a branch, the conversation explores how technology is making insurance more accessible and convenient for clients.
We also discuss the importance of transparency and communication, including why customers should ask questions about their policy wording, exclusions, rights and responsibilities. We look at how complaints can be raised, how they are handled, and why keeping customers informed throughout the claims process is essential to building trust.
The conversation also looks ahead at how Professional Insurance is preparing to serve a younger, more digitally connected generation, while making insurance easier to understand for customers who may feel that insurance is complicated or only meant for big businesses.
At the heart of the conversation is the belief that confidence begins with understanding your insurance, knowing where to get help, and having access to services that make your insurance journey simpler and more transparent.
Who has been a guest on Kutaba Podcast
Names identified in recent episode analyses. Showing up to five guests.
Stella Phiri
Gideon Mumba
Wilkins Sikazwe
Deborah Chilinda
Chilufya Simwanza
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
6,679
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
5 ratings
Podcast Authority Score: 57 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
85
Social presence
0
YouTube
74
Engagement
0
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