Leaders in Customer Loyalty, Powered by Loyalty360
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Podcast Overview
<ol><li><b>Leaders in Customer Loyalty</b>: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.</li></ol><p><br></p>
Language
🇺🇲
Publishing Since
5/28/2020
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Recent Episodes
July 30, 2026
#538: Leaders in Customer Loyalty: Brand Stories | How Catalyst Brands Is Building a Connected Retail Ecosystem Through Customer Loyalty
Send us Fan Mail Catalyst Brands is redefining what it means to build a modern retail portfolio. Formed in early 2025 through the merger of JCPenney, Aéropostale, Brooks Brothers, Lucky Brand, and Nautica, the company has spent the past 18 months bringing together five iconic brands with distinct customer bases and rich histories. Now, the focus is shifting from integration to growth, with loyalty, customer insights, and personalization playing a central role in that strategy. For Mar...
July 28, 2026
#537: Leaders in Customer Loyalty: Supplier Voices | Why Group O Thinks Loyalty Programs Should be Built to Pivot Quickly
Send us Fan Mail When Paul Flemr is asked about the advice that he would give brands looking to improve their customer loyalty experience strategy, the Senior Vice President of Incentive Marketing Solutions at Group O has a simple message for them. “Engage with passion and purpose,” Flemr said. The way Flemr sees it, engagement is the strength of loyalty, the thing that will drive the program’s success. This requires brands knowing their end goals and objectives and building that...
July 23, 2026
#536: Leaders in Customer Loyalty: Brand Stories | How SIXT Has Used AI to Put Personalization at the Core of its Loyalty Program
Send us Fan Mail With more than 30 years of experience in the travel industry—including five years as CFO of Hertz and another five as CFO of Hilton Worldwide—Tom Kennedy brings a deep understanding of traveler expectations and the evolving needs shaping the industry. And so, when Kennedy became President, North America of rental car company SIXT nearly six years ago, he was focused on improving the customer journey. He had seen firsthand how slowly the car rental industry had modernized. T...
526 total episodes available with 179 transcripts
Recent guests on Leaders in Customer Loyalty, Powered by Loyalty360
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Luke Kline
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Nowell Outlaw
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Phaedon Stogiannis
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Jason Focht
Guest
Don Smith
Guest
Andy Rebhun
Guest
Ellen Green
Guest
Michael Haith
Guest
Yonatan Schreiber
Guest
Toppers Pizza executives
Guest
Jeremy Dalkoff
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Mike Donini
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Frequently asked questions
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- What is Leaders in Customer Loyalty, Powered by Loyalty360?
<ol><li><b>Leaders in Customer Loyalty</b>: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.</li></ol><p><br></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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