Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business!
Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn't resulting in high customer satisfaction, retention, and loyalty. When that happens, it's time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out!
Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization!
That's why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D'Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation.
It's time to ignite leadership and watch the employee experience transformation, excite employees to nurture "the effortless experience," and delight with the ultimate customer experience.
Get in touch:
(289) 969-VIEW(8439)
hello@gettheinsideview.com
How to Turn One-Time Buyers into Lifelong Fans: Consistency is key!
Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency!
What does consistency mean, though?
It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team.
To combat that today, we're diving into part 3 of customer experience addressing why 'Consistency is Key' in turning one-time buyers into lifelong fans and how you can dial up the C.H.A.R.M!
In this episode, I talk about:
McKinsey Customer Service Consistency
C.H.A.R.M Methodology
Analyzing and actioning the different channels our customers are coming from
How people create the Brand Promise
Why hospitality is not common sense
Meeting customers where they are at
…And More!
Resources
Customer Service Excellence Training:
https://gettheinsideview.com/project/customer-service-excellence/
Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
The Grove IG - @groveniagara
CAA IG - @caa_national
NYX Hotel London IG - @nyxhotellondon
Jaipur Hilton IG - @hiltonjaipur
6 Nov 2023
Unlocking Loyalty & Retention: Why Customer Journey Mapping is Your GPS
Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions?
Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time.
In today’s episode, you’re going to learn what Customer Journey Mapping is, its benefits, and how it can be used.
Finish this episode, AKA part 2, knowing how to visually see your customer's journey step-by-step and understand the state of their emotions, knowing how to unveil key moments of truth in the journey and leverage that in your value proposition, and recognizing what processes resonate with your customer most.
In this episode, I talk about:
Understanding the journey the customer is going on
What I mean when I say customer
The “F” word
he biggest benefit according to research by Forrester
Creating a persona based on your real clients
…And More!
Resources
Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
16 Oct 2023
How to Transform One-Time Shoppers into Lifelong Fans: Unlock the Three Ps
How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?
Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience.
That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll learn the three P customer experience matrix, which is a signature approach of The Inside View, so you can make a fine experience a joyful and positively memorable one for your customer.
Finish this episode, AKA part 1, knowing how to incorporate “Pure Joy,” “Ponderment/ Point of Pause,” and “Pivot” into your customer experience design, making every customer a raving fan and scoring high remarks in customer satisfaction every time.
In this episode, I talk about:
Customer loyalty and how to create connection with customers
The difference between customer service and customer experience
Personalizing the customer experience
Receiving feedback with an open mind to improve the experience
Getting through those moments customers want to run
…And More!
Resources
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0 (https://22243350.hs-sites.com/free-guide-0)
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
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