About Leadership in Business - podcast with Klaudyna Smit
Leadership in Business - new flagship podcast series by Klaudyna Smit, a thought and passionate leader, business coach and mentor and a business owner of Klaudyna Smit Consulting. This podcast takes you inside leadership in business and features conversations with leaders, entrepreneurs and experts on aspects that matter most in business and leadership. Klaudyna Smit Consulting is a consulting firm that helps individuals and businesses realize and unlock their potential.
Topics covered in this series include leadership, strategy, growth, mindset, success, business, career, coaching, mentoring, time management, productivity, motivation, problem solving and the role of leadership in successful business.
www.klaudynasmitconsulting.com
@klaudynasmit
Ep 24: The Art of Customer Service in Context of Cultural Differences - with Don Allen
Bill Gates once said: "Your most unhappy customers are your greatest source of learning".
Customer service is something that we experience and that we are a part of every single day. In this podcast episode, Klaudyna and her guest explore the nuances of customer service in the context of cultural differences. They discuss the challenges of providing effective customer service in a globalized world where customers come from diverse backgrounds and have different expectations. You will hear some interesting reflections, stories and perspectives of both Klaudyna and her guest - Don, who have international experience and have a lot to share on this topic. In this episode you will get some insights on how to navigate cultural differences in customer service, including the importance of understanding cultural norms, customs, and communication styles.
Tune in & Enjoy!
www.klaudynasmitconsulting.com
Follow this podcast and Klaudyna on Instagram - @klaudynasmitconsulting and on LinkedIn - @Klaudyna Smit
11 Feb 2023
Ep 23: The Impact of Technology on Leadership and How to Stay Ahead of the Curve
"The best leaders are those most dedicated to creating new and better ways." - Rosabeth Moss Kanter
Why is it so important that leaders are familiar with the most recent technology tools and methods? Why is often so hard for leaders to embrace technology driven solutions? Why some leaders fear technology? Why is data-driven decision making the most powerful tool if you seek fast and proven results?
Leading effectively in a technology-driven culture requires a combination of skills, knowledge, and adaptability. Listen to this episode to hear the answers to the above questions and learn some strategies that leaders can use to succeed in this technology-driven environment.
Tune in & Enjoy!
www.klaudynasmitconsulting.com
@klaudynasmitconsulting (Instagram); @Klaudyna Smit (LinkedIn)
4 Feb 2023
Ep 22: Fostering Relationships for Effective Leadership: The Power of Relational Intelligence - with Dr Adam Bandelli
Why was Machiavelli wrong? How to manage emotions at work? Does everyone’s upbringing at home really influence what kind of leaders they become? What are the three types of empathy?
Tune in to the episode today to listen to Klaudyna's conversation with her next guest Dr Adam C. Bandelli who is an organizational psychologist and leadership advisor with over twenty years of corporate consulting experience. In his latest book Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships, he details the five critical skills senior executives must practice to lead financially profitable organizations. He is the Visionary Founder and Managing Director of Bandelli & Associates where he and his team of consultants help leaders use relational intelligence to identify, embrace, and unleash their true authentic selves.
Klaudyna and Adam talk about relational intelligence and how Adam discovered this topic - he openly shares his story about going through lows and highs of his life including academic and career successes, but also depression, diagnosis of bipolar disorder and all of that which led to suicidal thoughts. He describes how relationships help battle anxiety and depression, how they help us cope with life and how they enable us to overcome obstacles.
In this inspiring on so many levels conversation, Adam also talks to Klaudyna about how leaders can use emotions to effectively lead people and organizations and if empathy is something we can learn. Together they also attempt to answer a question whether a true leader is born or made. So much to say about relational intelligence in context of leadership and all of the above is just a flavor of this episode, so...
Tune In & Enjoy!
www.klaudynasmitconsulting.com
@klaudynasmitconsulting (Instagram); Klaudyna Smit (LinkedIn)
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