A podcast by Global Government Forum in which civil service leaders share what they learned from their time at the top
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How to get the right skills mix for modern government
Governments around the world are all faced with meeting skills gaps and talent challenges. Many services require digitally-savvy public servants to help deliver more citizen-focused services, while there is also a need for leadership and management skills to allow government to become more risk-smart and innovative.
This Government Transformed podcast, supported by knowledge partner Skillsoft, looked at how governments can assess the skills they need; how they are working to quicken recruitment in key digital skills; and how artificial intelligence developments will change the skills that civil servants need.
Join host Richard Johnstone and representatives from the governments of Belgium, Canada, South Africa and knowledge partner Skillsoft (https://www.skillsoft.com/) as we also discuss how governments can benchmark skills and performance, and how they are working to do more with less.
This podcast is based on a Global Government Forum webinar, How to get the right skills mix for modern, digital government, held on 8 July (https://www.globalgovernmentforum.com/events/how-your-government-can-get-the-right-skills-mix-for-modern-digital-government/) and supported by knowledge partner Skillsoft (https://www.skillsoft.com/).
Click here to find out more about Global Government Forum’s training and development programmes (https://www.globalgovernmentforum.com/civil-service-training-development/).
Read Global Government Forum’s Making Government Work report, which reveals five pillars of a modern civil service (https://www.globalgovernmentforum.com/exclusive-global-government-forum-research-reveals-five-pillars-of-a-modern-civil-service/).
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10 Jul 2025TRANSCRIPT
Confident decision-making for better outcomes in government
Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on what tax cases to prioritise, the work of government requires the skills to make effective decisions.
This Global Government Forum webinar looked at how governments can build systems that help drive better decision-making – and how civil servants can develop the skills to make – and implement – confident decisions.
This webinar brought together public servants from around the world to discuss how governments are streamlining the way they work to become more nimble. It looked at how governments are building systems that will provide more effective data on public service delivery – boosting effective decision-making and facilitating action.
This session discussed:
The data practices that are making a difference for decision-makers, and the value that can be unlocked from more timely and accurate data in government.
The technology and operations that are improving decision-makers’ agility to react to changing and evolving conditions.
The skills needed to make confident decisions in government.
The role of AI and AI agents in better decision-making and action-taking.
30 Jun 2025TRANSCRIPT
What is Everythingism, and how does it affect the way that governments work?
Policy Director Joe Hill defines "Everythingism" as governments attempting to achieve all national objectives simultaneously, leading to frustration with the pace of change, in an interview with Executive Editor Richard Johnstone.
Inside a recent episode
Confident decision-making for better outcomes in government
Published 10 Jul 2025 · Transcript excerpt
[…] So first of all, we are going to go to Jennifer in back to the survey. So the survey shows that the vast majority of respondents agree that better use of data and decision -making is useful for achieving a range of outcomes in their organization. Yeah, it also shows that around third and sometimes already how access to the data they need to make competent decisions. So given the benefits, why are government still struggling to use data consistently in that decision -making? Yeah, so the survey showed at the top was silos, skills and tools for the top three. The silos are really probably one of the biggest inhibitors because you have organizations that have such different remits and so for every remit they're collecting their unique data and collecting duplicative data. […]
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