Podcast thumbnail for Leading the Way with Jill S. Robinson

Leading the Way with Jill S. Robinson

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by TRG Arts

5.0(5 reviews)
23 episodes
Updated Inactive
Accepts GuestsHas SponsorsLocation 🇺🇸
31

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality18
Social0
YouTube76
Engagement32

Podcast Overview

Leading the Way explores the biggest questions facing today’s arts and cultural leaders: how to grow revenue, deepen audience relationships, and lead confidently through uncertainty. Join TRG Arts CEO Jill S. Robinson and her colleagues for candid conversations that combine practical strategy, real audience behavior, and grounded insights into what’s actually working across the sector today.

Language

🇺🇲

Publishing Since

9/15/2023

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31

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality18
Social0
YouTube76
Engagement32
7
Excellent Areas
0
Good Performance
12
Growth Opportunities
excellent
Episode Length
27 minutes
Performing excellently!
poor
Publishing Consistency
Every 53 days

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Recent Episodes

Episode thumbnail for The One Metric Behind Your Future Revenue Growth

June 23, 2026

The One Metric Behind Your Future Revenue Growth

<p>In Part 1 of our Demand series, <a href="/leadingtheway">Before We Talk About Ticket Prices, Let’s Talk About Demand</a>, we explored what creates demand in the first place. Now comes the fun part. Once demand exists, how do you actually manage it?</p><p>The team begins with one metric most organizations overlook: <strong>per capita revenue. </strong>More than almost any other number, it reveals how audiences are valuing an event and whether demand is strengthening, stagnating, or slipping away. The trend matters more than the number itself, making it one of the earliest indicators of where revenue opportunities exist.</p><p><br></p><p>From there, the conversation gets practical, moving to scale plans, pricing structures, and the patterns hidden inside a seating map. Why do some houses fill in ways that leave money on the table? Why can a declining average ticket price signal a problem? And why does dynamic pricing work best? Get your foundation solid, then let pricing do its job.</p><p><br>The episode closes with a challenge for leaders, and maybe the most freeing idea of all: you don't have to chase every show equally. The TRG team makes a simple case for putting your oxygen mask on first. Give your high-demand shows the attention they deserve, to earn every bit of revenue they can, and use that strength to support the rest.  </p><p><br><strong>Key Takeaways:</strong></p><ul><li><strong>Per capita revenue </strong>is one of the clearest indicators of audience demand.</li><li><strong>A smart scale plan</strong> comes first; dynamic pricing is the cherry on top, not the foundation.</li><li>"<strong>Little and often" pricing</strong> <strong>changes</strong> protect both your revenue and your loyal patrons.</li><li><strong>The right software frees your team</strong> to do what people do best: build relationships.</li><li><strong>Demand is a team sport</strong>; run it through weekly revenue pacing meetings to identify and respond to signals early. </li></ul>

Episode thumbnail for Before We Talk About Ticket Prices, Let's Talk About Demand

June 9, 2026

Before We Talk About Ticket Prices, Let's Talk About Demand

<p>When revenue goals aren't being met, it's natural to look at pricing. </p><p>Should tickets cost more? How high is too high? Should we discount more often? Are ticket prices driving audiences away?  <br> <br>But what if price isn't the place to start? </p><p>In Part 1 of this two-part conversation on demand, we step back to explore one of the most important questions facing arts organizations today: What actually drives demand? </p><p>Join the TRG team as they examine the difference between demand and pricing, challenge some common assumptions about audience behavior, and discuss why organizations often spend too much time focused on ticket prices and not enough time understanding what makes people want to attend in the first place. </p><p>Along the way, you'll hear practical insights about audience perception, the role of value and relevance, and why strong demand is built long before someone reaches the purchase page. </p><p>This episode lays the foundation for the conversation ahead. Before organizations can influence demand, they need to understand how it works, what shapes it, and why it plays such a critical role in long-term revenue growth. </p><p>In Part 2, we'll take the next step, exploring how organizations can identify demand signals, evaluate performance throughout the sales cycle, and make more intentional decisions about pricing, pacing, and revenue strategy. </p><p><strong>Key Takeaways:</strong> <br>• Why demand and pricing are not the same thing, and why the distinction matters. </p><p>• How audience interest, perception, and relevance influence attendance long before price enters the conversation. </p><p>• Why pricing often responds to demand rather than creating it. </p><p>• The role audience behavior plays in shaping revenue outcomes. </p><p>• How perceptions of value and success influence purchasing decisions. </p><p>• Why discounting isn't always the answer to revenue challenges. </p><p>• What arts leaders should understand about demand before making pricing decisions. </p><p>• The foundation organizations need in place before they can actively manage and influence demand. </p>

Episode thumbnail for Why Your Revenue Problem Might Really Be A Relationship Problem

May 12, 2026

Why Your Revenue Problem Might Really Be A Relationship Problem

<p>Most arts organizations can tell you their revenue targets. Fewer can clearly identify the relationships that will deliver them. </p><p>As financial pressure continues across the sector, many organizations focus on short-term income. But as this episode explores, revenue doesn’t happen in isolation. It’s built through strengthening audience relationships over time. </p><p>This conversation introduces TRG’s core relationship framework: Tryers, Buyers, and Advocates. It explores how organizations can better understand the behaviors already inside their CRM systems and use those insights to build stronger loyalty and more sustainable revenue. </p><p>The TRG team also introduces four strategic focus areas that shape the season ahead: Recency, Demand, People, and Discipline — practical ways organizations can strengthen audience engagement and improve long-term financial stability. </p><p>At the center of the conversation is a simple idea: organizations that focus intentionally on relationships are better positioned to navigate uncertainty, grow loyalty, and build sustainable revenue. </p><p><strong>Key Takeaways to Put Into Action:</strong> </p><ul><li><strong>Revenue is built through relationships:</strong> Tickets, donations, memberships and subscriptions are outcomes of audience behavior over time. </li><li><strong>Your future revenue is rooted in past behavior:</strong> The people most likely to return may already be in your database. </li><li><strong>Not all relationships need the same approach</strong>: Tryers, Buyers, and Advocates each require different strategies and levels of investment. </li><li><strong>Frequency starts with recency:</strong> The sooner audiences re-engage, the more sustainable loyalty becomes. </li><li><strong>People-based planning creates clarity</strong>: Understanding audience behavior helps organizations forecast more accurately and prioritize resources more effectively. </li><li><strong>Discipline drives results:</strong> Sustainable growth requires consistent focus, accountability, and action. </li></ul>

23 total episodes available

Deep-dive analytics for Leading the Way with Jill S. Robinson

Frequently asked questions

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What is Leading the Way with Jill S. Robinson?

Leading the Way explores the biggest questions facing today’s arts and cultural leaders: how to grow revenue, deepen audience relationships, and lead confidently through uncertainty. Join TRG Arts CEO Jill S. Robinson and her colleagues for candid conversations that combine practical strategy, real audience behavior, and grounded insights into what’s actually working across the sector today.

How often does this podcast release new episodes?

This podcast updates inactive.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

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