The UX Research behind Intercom's Fin.AI with Karen Church
Recently named one of the Business Post Top 100 Women in Irish Tech, Karen Church (VP of Research & Data Science at Intercom) joins Alec Levin to talk about blending research with data science, building Intercom’s RAD org, and the story behind Fin — their AI customer-service agent.We cover:- Why Intercom merged Research + Data Science, and how the RAD org is structured- Lessons from scaling research impact across product, growth, pricing, and customer experience- How Fin was built — experiments, features, and metrics that really matter- The new hybrid skills researchers need as AI reshapes roles- Practical ways to speed up your workflow with AI, while keeping human judgment at the center👉 Connect with Karen: linkedin.com/in/karenchurch🎯Follow us on socials!Instagram: https://www.instagram.com/joinlearners/LinkedIn: https://www.linkedin.com/company/learnersX: https://x.com/joinlearners
22 May 2025
Sneak Peeks for Research Week 🪄 Experimenting with AI as a UXR with Kevin Newton
Kevin Newton leads UX Measurement at LinkedIn. In this preview of his upcoming talk at Research Week, he talks about how AI is changing the researcher’s role, from writing SQL with help from chatbots to experimenting with AI agents that learn your working style.
They cover:
How Kevin’s team is encouraging open, systematic AI experimentation
Why curiosity, not tooling, matters most in hiring
How personal AI agents could shift how research leaders work
The messy, human stuff that still makes research powerful
🎟 Kevin’s talk is part of the AI and UXR program at Research Week, happening June 2–6. Sign up here: https://joinlearners.com/research-week (https://joinlearners.com/research-week)
14 May 2025
Sneak Peeks for Research Week 🪄 Chatting Growth UXR with Gus Griffin
Gus Griffin (Sr. Strategic Growth Researcher at Figma) joins Alec for a sneak peek of his upcoming Research Week talk. This one’s all about long-term growth—how researchers can step outside their product and help their companies make smarter, more strategic bets.
You’ll hear about:
What Figma’s research team looks for in emerging markets
Why asking dumb questions like “what’s going on out there?” can lead to smart decisions
The difference between chasing features vs. understanding people
The evolving role of the researcher as a business partner
Gus speaks at the Growth UXR program at Research Week, coming up June 2–6 in SF and online. Join us: https://joinlearners.com/research-week (https://joinlearners.com/research-week)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
66,749
Score snapshot 15 Sept 2025
Apple Podcasts (US)
4.2 / 5
5 ratings
Podcast Authority Score: 77 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
94
Social presence
0
YouTube
85
Engagement
67
Contact Learners Podcast
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of Learners Podcast?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
