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Legal Soundings

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by Harbor

5.0(3 reviews)

11 episodes

Updated Daily

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Podcast Overview

Legal Soundings is a conversation series from Harbor Global exploring how innovation, technology, and leadership are reshaping the legal industry. Each episode features a rotating Harbor host, an internal subject-matter expert, and an external guest who brings a frontline perspective on emerging challenges and opportunities. Together, they break down real-world trends, from AI, to change management and the future of work, in a clear, accessible, and actionable way. Subscribe for practical insights, thoughtful conversations, and a smarter view of where the legal world is heading.

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Publishing Since

1/27/2026

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Recent Episodes

June 24, 2026

When Sales Culture Wins: Inside the BD Program behind Benesch's decade of growth | Legal Soundings EP11

Sales culture in law firms isn't about turning lawyers into sellers. It's about the structures, incentives, and shared accountability that make growth a team habit — and Benesch has built one of the best.In this episode, Zena Applebaum is joined by Kori Fahrner (Business Development Manager, Benesch) and Beth Cuzzone (VP, Global Growth Marketing, Intapp, and co-founder of LASSO — the Legal Sales and Service Organization) to unpack how Benesch became the first firm to win two LASSO awards back-to-back. The conversation moves from the Team Everest rainmaker program and its 327% revenue growth, to whether that success is replicable, to why technology should be a system of action rather than a system of record — and the human relationships that AI frees up, not replaces.What you'll hear:<ul><li>Why sales culture is about systems and incentives, not training lawyers to sell</li><li>Inside Team Everest: How a 19-partner program scaled past 35 and helped drive 327% revenue growth</li><li>Whether Benesch's results are replicable, or down to culture</li><li>Why recognition programs only work when tied to a broader culture</li><li>CRM as a "system of action," not a database — and AI as a coworker</li><li>The one non-tech tool every BD team needs: real transparency and collaboration</li><li>Lightning round: the biggest myths, what firms still get wrong, and the voice of the client</li></ul>Guests:<ul><li>Kori Fahrner, Business Development Manager, Benesch Friedlander Coplan & Aronoff LLP</li><li>Beth Cuzzone, VP, Global Growth Marketing, Intapp; Co-Founder, LASSO</li></ul>Host: Zena Applebaum, Head of Marketing, HarborAbout Legal Soundings: Legal Soundings is Harbor's podcast exploring how technology, leadership, and innovation are reshaping the business of law. Each episode features a rotating Harbor host and expert voices from across the legal ecosystem.Learn more about Harbor:<a href="https://harborglobal.com"> https://harborglobal.com</a>Subscribe and turn on notifications so you don't miss the next episode.

June 11, 2026

You Can’t Buy Maturity: Legal Ops from Startup to Global Scale | Legal Soundings EP10

You can buy tools. You can’t buy maturity. That’s the throughline as two legal ops leaders at opposite ends of the scale spectrum compare notes on building a function that actually changes how a legal department works.In this episode, Kevin Clem is joined by Adam Becker (Director of Legal Operations, Cockroach Labs) and Donovan Bell (Head of Global Legal Operations, Intel) — both CLOC board members — to unpack what legal ops maturity really means. From standing up a function in weeks at a 500-person startup to keeping legal ops strategic (and not bureaucratic) across thousands of people and dozens of countries, the conversation gets honest about AI hype, retirement plans for old tools, and why legal ops is a contact sport.What you’ll hear:<ul><li>Why maturity is a behavior change, not a checklist or a maturity-model score</li><li>The unglamorous first move that makes the fastest impact (hint: it’s about knowledge, not software)</li><li>“Barometer, not a barrier” — keeping legal ops strategic at global scale</li><li>Why every new tool should ship with a retirement plan for an old one</li><li>How to tell whether an AI initiative is real maturity or just more tech sprawl</li><li>Why “low-hanging fruit” is a myth — and what to chase instead</li><li>The one thing legal departments still get wrong about legal ops</li></ul>Guests:Adam Becker, Director of Legal Operations, Cockroach LabsDonovan Bell, Head of Global Legal Operations, Intel CorporationHost: Kevin Clem, EVP, Client Engagement – Corporations, Harbor About Legal Soundings: Legal Soundings is Harbor’s podcast exploring how technology, leadership, and innovation are reshaping the business of law. Each episode features a rotating Harbor host and expert voices from across the legal ecosystem.Learn more about Harbor:<a href="https://harborglobal.com"> https://harborglobal.com</a>Subscribe and turn on notifications so you don’t miss the next episode.

May 20, 2026

The Future of CRM in Legal: Intelligence, AI, and What Comes Next | Legal Soundings EP09

CRM has been a fixture in law firms for decades — yet attorney adoption has dropped from 29% to 18% over the past year. Is CRM broken, or are we measuring success the wrong way?In this episode, Zena Applebaum is joined by Laura Saklad (VP, Legal Industry, Intapp) and Sarah Happy (Director, Marketing Technology, Harbor) to unpack where CRM stands today and where agentic AI is taking it next. The conversation moves from why "attorney logins" is the wrong KPI, to what an agentic CRM workflow actually looks like, to the realities of headless CRM in a legal context — and the data, governance, and trust problems that technology alone won't solve.What you'll hear:<ul><li>Why CRM's biggest problem isn't software — it's data</li><li>What a real agentic CRM workflow looks like (and why lateral integration is a killer use case)</li><li>Whether attorneys will ever trust auto-populated data (spoiler: they already do, in places)</li><li>Headless CRM in legal — hype, reality, and why "headless horseman" isn't a great brand</li><li>Why governance is a people problem, not a technology problem</li><li>The one piece of advice every firm should hear before investing in CRM in 2026</li></ul>Guests:<ul><li>Laura Saklad, Vice President, Legal Industry, Intapp</li><li>Sarah Happy, Director, Marketing Technology, Harbor</li></ul>Host: Zena Applebaum, Head of Marketing, HarborAbout Legal Soundings: Legal Soundings is Harbor’s podcast exploring how technology, leadership, and innovation are reshaping the business of law. Each episode features a rotating Harbor host and expert voices from across the legal ecosystem. Learn more about Harbor: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa1VUM2NpUkkyVjNSQkQyMmpyWmRzcVNoUDl4Z3xBQ3Jtc0tsYkp3VXNHejRtMjdRRnRDRndabjJoVFlFa2ZEUFo4TDNEYzNKWXVhY0Q1eFUxV0JIYXJ6bUh3NTV3eVZsQ25YclpjaGYwaTd2V3B5X1hnVW4wdEpCOGRVdlZpTjMweVllMXJmZ1FpN0NqSC12d3hOaw&q=https%3A%2F%2Fharborglobal.com%2F&v=wq-y2y9innE">https://harborglobal.com</a>

11 total episodes available

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What is Legal Soundings?: Legal Soundings is a conversation series from Harbor Global exploring how innovation, technology, and leadership are reshaping the legal industry. Each episode features a rotating Harbor host, an internal subject-matter expert, and an external guest who brings a frontline perspective on emerging challenges and opportunities. Together, they break down real-world trends, from AI, to change management and the future of work, in a clear, accessible, and actionable way.

Subscribe for practical insights, thoughtful conversations, and a smarter view of where the legal world is heading.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Information about guest appearances is not available.

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