Welcome to "Let's Talk eHealth," the podcast brought to you by eHealth NSW. As the driving force behind the digital transformation of Australia's largest health system, we're at the forefront of delivering cutting-edge technology and innovative solutions to improve healthcare.
Join us as we explore the brilliant work being done and feature insights from the talented individuals pioneering these advancements. Listen in and discover how eHealth NSW is shaping the future of healthcare and making a difference in the lives of people across New South Wales.
The latest episode of Let's Talk eHealth features Chief Medical Information Officer at Western Sydney Local Health District, Professor Naren Gunja, and Role Based Messaging Product Owner at eHealth NSW, Simon Plummer.
In this episode, they share how Role Based Messaging is transforming clinical communication by replacing traditional paging systems.
"Role Based Messaging takes clinical communication to the next level because you don't need to know the name of the person you're trying to contact. You just need to know their role," says Naren.
"All that waiting around a landline is now over," says Naren. "You can be walking around, you can be attending to other tasks or seeing other patients. You send that message out on your mobile phone. It's secure because it's happening on our Teams environment."
In this episode, you'll learn:
· How Role Based Messaging enables clinicians to send secure messages directly to specialist roles.
· Why clinicians no longer need to rely on call switchboards, check rosters, or look up mobile numbers to get in touch with a specialist.
· How clinicians can include patient details in their messages, see when specialists acknowledge them, and continue the conversation or call directly from the chat.
· Real examples of how Role Based Messaging supports specialist consults in emergency departments.
· How teams at Western Sydney Local Health District started using Role Based Messaging.
23 Nov 2025
Snapshot of virtual care: MedSync
Almost 1 million clinical images shared and more than 11,000 clinicians already connected - all brought together on one secure, seamless platform called MedSync. In the next episode of Let’s Talk eHealth NSW, host Danielle Johnson sits down with Burns Nurse Practitioner Miranda Pye from Sydney Local Health District and eHealth NSW Product Owner Simon Plummer to unpack the story behind MedSync and how it’s transforming clinical collaboration across NSW Health.
Find out more about MedSync: https://www.ehealth.nsw.gov.au/solutions/virtual-care/collaboration/medsync
11 Aug 2025TRANSCRIPT
Feedback to Frontline Impact: Driving IT Support Improvements
In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff.
eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services.
Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.
28 Jan 2025TRANSCRIPT
Collaborative success: The SafeScript NSW story
In this episode, Collaborative success: The SafeScript NSW story, our host Danielle Johnson, Cloud Delivery Manager talks to Mary Fien, Principal Business Analyst in the BA Capability Practice, Program Delivery.
Together they discuss eHealth NSW’s journey with SafeScript NSW, the state's real-time prescription monitoring program.
SafeScript NSW is an online platform providing prescribers and pharmacists with real-time information about a patient's prescribing, dispensing, and approval history for certain monitored medicines.
18 Sept 2024TRANSCRIPT
eHealth NSW - Transforming care delivery, one patient at a time
In this podcast, we talk about the Patient Reported Measures (PRMs) program that is helping NSW Health deliver value-based healthcare.
Delivered through a purpose-built IT platform called Health Outcomes and Patient Experience (HOPE), PRM surveys capture information from people about their healthcare experiences and outcomes at the point of care.
Clinicians and healthcare services use this data for shared decision-making with patients and to provide care that meets their needs.
9 Nov 2023
eHealth NSW - Health Prototyping Centre (HPC)
In this episode, we talk to HPC Design Lead Gordon Burnett and Service Designer at NSW Health Pathology Alex Garrett to learn about the Health Prototyping Centre.
An initiative between eHealth NSW, HealthShare NSW, Health Infrastructure NSW and NSW Health Pathology, we discuss
how the Health Prototyping Centre is enabling customers across NSW Health to rapidly test ideas, designs and concepts before building a final version of the product.
To find out more about the HPC, as well as watch a tour video, visit: https://www.ehealth.nsw.gov.au/solutions/research-innovation/innovation/health-prototyping-centre (https://www.ehealth.nsw.gov.au/solutions/research-innovation/innovation/health-prototyping-centre)
To submit an idea to be evaluated at the HPC, complete this form: https://forms.office.com/pages/responsepage.aspx?id=v6eHptsC30O8u-eovaYRojshpeQG2lFDjMRRq23VjyVUOFBJNDFGUkQwTjBYUzVLMDFYWlFTUlc0Ri4u (https://forms.office.com/pages/responsepage.aspx?id=v6eHptsC30O8u-eovaYRojshpeQG2lFDjMRRq23VjyVUOFBJNDFGUkQwTjBYUzVLMDFYWlFTUlc0Ri4u)
3 Oct 2023
eHealth NSW - Using cloud technologies to help transform the NSW Health System
NSW Health is embarking on the greatest digital transformation in the generation and at the forefront is cloud technology.
In this episode, we hear from eHealth NSW’s experts, Adam Stanzione, Director of Cloud Services, Michael Bogiatzis, Director of eHealth NSW’s Critical Infrastructure Refresh, and Daniel Hansen, Senior Program Manager of Cloud Transformation Services.
The team unpack some of the basics of cloud technology, starting right at the beginning… they also delve into how cloud is being used to accelerate innovation, modernise service delivery and deliver real world impacts. This is all helping to deliver better outcomes and experiences for patients, clinicians and staff across NSW Health.
Find out more on the eHealth NSW website: https://www.ehealth.nsw.gov.au/
16 May 2023
eHealth NSW - What is a CXIO?
Just what is a Chief Clinical Information Officer or CXIO? And how do they support digital transformation within the public health system?
This question and more is tackled in this podcast which interviews Dr Sarah Dalton, Clinical lead on the Single Digital Patient Record at eHealth NSW and Peter Edwards, Chief Clinical Information Officer at Western NSW Local Health District and Far West Local Health District and, a CXIO. Both sit down with Hannah Cunniappen from the eHealth NSW communications services team to talk about the important role of a CXIO within the health system.
To enquire about becoming a CXIO, email: EHNSW-ClinicalEngagement@health.nsw.gov.au (mailto:EHNSW-ClinicalEngagement@health.nsw.gov.au), or contact:
Jane Dyer
A/Director Clinical Engagement | Clinical Engagement & Patient Safety, eHealth NSW
Email: jane.dyer@health.nsw.gov.au
Prachi Javalekar
A/Clinical Engagement Manager | Clinical Engagement & Patient Safety, eHealth NSW
Email: prachi.javalekar@health.nsw.gov.au
12 Jul 2022
eHealth NSW - Behavioural Psychology
In this week's episode, we explore how eHealth NSW uses behavioral psychology in digital health to build systems that are aligned to people's behaviour, needs, goals and motivations. In this episode, we are joined by Jarrah Watkinson and Loletta Cheng, both User Insights Specialists at eHealth NSW, and psychologists with a background in organisational psychology.
About eHealth NSW:
eHealth NSW uses information technology to connect people, data and systems to improve patient-centred care in NSW.
We partner with health agencies and industry to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community.
For more information visit our website: www.ehealth.nsw.gov.au
Follow us on:
LinkedIn, Twitter and Facebook: @eHealthNSW
29 Oct 2020
eHealth NSW - An Insight into iTOC
When a patient transfers from the ward to the intensive care unit, it’s vital the patient’s medication management information, allergies & adverse drug reactions is also transferred between the electronic systems so clinicians can review and modify medication orders as necessary.
This is where the integrated Transitions of Care (iTOC) Design Working Group comes in – their goal is simple but important. They’re working on designing a solution to ensure this information is transferred safely and accurately.
Inside a recent episode
Feedback to Frontline Impact: Driving IT Support Improvements
Published 11 Aug 2025 · Transcript excerpt
[…] Well, even just explaining why something happened in human terms, they really, really are the problem solvers who genuinely care. After a support request is completed, Bree, staff are asked to complete a short survey. Why is this kind of feedback important? And what do you do with it? So we started a program called the Cosmathy Back Forum and it really does just give a structure and visibility to feedback that we collect from staff right across New South Wales Health. Feedback really is important because it gives us that cleave you of what our staff are experiencing right across the state. And it also allows us to really help the people who are delivering that critical care. […]
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