Player feedback is key to success in today's fast-pacing and competitive ecosystem. Player-obsessed studios understand that gathering player feedback from every channel and analyzing it enables them to make more data-driven decisions for their games. In this podcast, we'll answer some of the following questions by inviting industry leaders:
1. How do you integrate player voice into the product cycle?
2. How do you identify insights that can move the needle?
3. How do you share the player voice within the studio teams for a quicker turnaround in new releases and fixes?
Sunsetting a Video Game | with Alysia Sanders from Kongregate
Let's Talk Player Feedback 🎮🎙️ Season 4 | Episode 37 🎙️🎮
Join us for a another great episode of Let's Talk Player Feedback, as we delve into the intricate process of sunsetting games. In this episode, we are thrilled to have Alysia Sanders, an industry expert from Kongregate, sharing her insights on:
🌅 From Dusk till Dawn: Sunsetting a Video Game and the Impact in its Community 🌅
We'll explore the decision-making process behind sunsetting games, the challenges faced by community managers, and the strategies employed to ensure a smooth transition for the gaming community. Key discussion points include:
👥 The Decision to Sunset Games - Understanding the circumstances that lead to this crucial decision.
📣 Communicating the Decision - How to effectively communicate the sunset decision to the game's community.
💪 Preparing the Community Management Team - Insights on team preparation and their roles during the transition.
🚀 Managing the Community During Sunset - Navigating challenges and maintaining engagement.
🎮 Transitioning for the Community - Strategies for those who wish to continue engaging with the game.
🌟 Unexpected Outcomes and Learnings - Surprising positives and key takeaways from the experience.
🔍 Looking Back and Lessons Learned - What could have been done differently and the support needed.
💡 Advice for Fellow Community Managers - Expert tips for those facing a game sunset in the future.
Join us in this thought-provoking conversation with Alysia Sanders as we uncover the complexities of sunsetting games and its profound impact on gaming communities. Tune in now for an in-depth exploration of this essential topic! 🎉🔊
Let's Talk Player Feedback is available on all major podcast platforms.
#VideoGameSunset #CommunityManagement #GamingCommunityInsights #PodcastEpisode #ExpertInterview
13 Aug 2023
Navigating Turbulence in Video Game Communities | With Alysia Sanders from Kongregate
Let's Talk Player Feedback 🎮🎙️ Season 4 | Episode 36 🎙️🎮
Join us in this insightful episode of Let's Talk Player Feedback as we delve deep into the world of video game communities with special guest Alysia Sanders from Kongregate! 🎧🕹️
🔥 Navigating Turbulence in Video Game Communities 🔥
From common crises to effective crisis management strategies, we explore it all:
🌐 Identifying crisis types within player communities
👁️ Spotting early signs of crises and challenges for community managers
🚀 Key steps for crisis managers to tackle situations head-on
Discover the secrets behind maintaining trust and engaging with affected community members:
💬 Effective communication strategies during crises
🤝 Fostering unity in the face of conflicts and disagreements
Tackling toxic behavior and building a healthier, inclusive environment:
⛔ Addressing instances of toxicity and online harassment
🌈 Creating a safe space for gamers of all backgrounds
Rebuilding trust and restoring a positive image after crises:
🏗️ Strategies to regain reputation for both the game company and community.
Stay ahead in the evolving gaming landscape:
🌟 Emerging trends and concerns in community management
🎮 Navigating new platforms and technologies successfully
Join us for an enlightening conversation with Alysia Sanders as we explore the intricate world of video game communities and the art of crisis management. Tune in now! 🎉🔊
Let's Talk Player Feedback is available on all major podcast platforms.
#GamingCommunity #CrisisManagement #VideoGameInsights #PodcastEpisode #ExpertInterview
6 Mar 2023
Player Obsessed! How to build exceptional player experiences
Join Itamar Rogel, CPO of Affogata and Greg Posner, Director Solution Engineering at Helpshift while they walk us through the importance of a 360 degrees view of player feedback to create exceptional player experiences.
About Affogata
Affogata is an AI-Driven Player Feedback Analytics Platform, that allows world-class video game studios to understand their player community feedback and harness it to make better decisions when building games, new levels, features, characters, and more. Affogata gathers all the unstructured player feedback from the open web and combines it with internal player data to provide a full view of the player community voice. Multiple stakeholders such as product managers, player insights professionals, player experience teams, data analysts, and more use Affogata to make better business decisions. Affogata was founded in 2019 by Sharel Omer and Itamar Rogel.
To learn more about Affogata, visit: https://www.affogata.com/ (https://www.affogata.com/)
About Helpshift
Helpshift is a consumer-first digital support platform, made for companies that want to meet the rapidly evolving needs of their customers.
Helpshift combines smart segmentation with conversational AI to understand customer intent, facilitate a guided modern support journey, and quickly resolve their problems across today’s immersive channels like mobile apps, gaming consoles, and the metaverse.
Within weeks you’ll demonstrate ROI with our easy-to-implement SDK built with customizable automation that drives faster response and resolution times.
To learn more about Helpshift, visit: https://www.helpshift.com/
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