The National Care Experience Programme brings you ‘Let’s Talk Care Experience’, the podcast that discusses all aspects of people’s experiences using Ireland’s health and social care services. In each episode, host Tracy O’ Carroll speaks to inspiring people who help shape health and social care in Ireland, discussing their lived experiences as well as gaining their insights and knowledge into how to drive improvement within services.The podcast will feature people who use services, staff within services, as well as leading health and social care experts. ‘Let’s Talk Care Experience’ – we understand the importance of listening to those that use Ireland’s health and social care services. Find out more on www.yourexperience.ie.
Maternity Experience – the importance of supporting women during their infant feeding journey
In this episode, we speak with two of Ireland’s lactation and infant feeding experts, Dr Krysia Lynch, Maternity Care Expert, AIMS Ireland and Claire Bulfin CMS Lactation Consultant, University Hospital Waterford. Krysia and Claire talk about the importance of information and the supports available to women before birth and during infant feeding. Listen as these experts discuss the importance of support not only from professionals but also from support groups, family and friends. The Na...
29 Jun 2023
Ireland’s First National End of Life Survey
The National End of Life Survey, the first national survey asking bereaved relatives about the care provided to a family member or friend in the last months and days of their life, is now open to eligible participants. Listen to our new episode of the Let’s Talk Care Experience podcast, to hear about Ireland’s first National End of Life Survey, including what questions are asked, how the survey will contribute towards quality improvements, who is eligible and how people can take part. ...
27 Sept 2022
Maternity Bereavement Experience – the importance of listening to experiences of maternity bereavement care
In this episode, our host Tracy O’Carroll is joined by Mairie Cregan, Co-founder of Féileacáin, the Stillbirth and Neonatal Death Association of Ireland and Anna Maria Verling, Clinical Midwife Specialist in Bereavement and Loss, and Project Lead, National Maternity Bereavement Experience Survey. Mairie and Anna Maria discuss the importance of listening to experiences of maternity bereavement care in Ireland to help improve future care provided. Listen to this episode to find out more about t...
30 May 2022
Patient Experience – the importance of supporting patients while in hospital
In this episode, our host Tracy O’Carroll is joined by Carol Mullins, Patient Advice and Liaisons (PALs) Manager in Tallaght University Hospital; and Fran Kane, who has used the patient advocacy services in the hospital. Carol and Fran discuss the importance of providing supports to patients while in hospital and the different initiatives in Tallaght University Hospital that aim to improve patient experience. Listen to the episode to hear about how patient advocacy services work to imp...
21 Mar 2022
Patient Experience – the importance of effective communication between hospital staff and patients
In this episode, our host Tracy O’Carroll is joined by Wini Ryan, the National Lead for Patient and Service User Feedback in the HSE, and the RCSI’s Professor Peter Gillen, who is a clinical advisor to the National Healthcare Communications Programme. They speak about the importance of effective communications within a healthcare environment, and the National Healthcare Communications Programme, which was developed in response to the findings of the National Inpatient Experience Survey....
6 Dec 2021
Patient Experience - the impact of food and nutrition on patients’ experiences
In this episode, Tracy O’ Carroll speaks with Jennifer Feighan, CEO of the Irish Nutrition and Dietetic Institute, and Laura Brennan, Senior Dietitian in St James’s Hospital, about the impact of food and nutrition on patients’ experience. During this episode, they discuss the developments within hospitals that have improved the provision of food and mealtimes for patients, as well as the importance of providing nutrition to meet the needs of patients. Listen to this episode to hear ho...
10 Nov 2021
Patient Experience - the importance of listening to the voice of patients
In this episode, Tracy O’ Carroll speaks with some of Ireland’s leading healthcare experts including; Paul Reid, CEO of the Health Service Executive (HSE); Phelim Quinn, CEO of the Health Information and Quality Authority (HIQA); Karen Greene, Deputy Chief Nursing Officer in the Department of Health; and Phyllis McNamara, patient representative with the Saolta University Healthcare Group, about the importance of listening to the people using healthcare services in Ireland. They discuss ...
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