The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you're a contractor, public adjuster, attorney, or anyone working in the claims ecosystem.
From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are pushing the industry forward. No fluff. No sales pitches. Just actionable insight from those who've lived it.
If you're ready to think bigger, operate smarter, and level up your impact, you're in the right place.
The Midwest Is Becoming the New Tornado Alley: What It Means for Property Claims with Tina Nabhan - Episode 200
A former firefighter, paramedic, and assistant fire chief, Tina brings an emergency-response mindset to property claims. She explains how systems, documentation, continued education, and honest communication help her team navigate complicated claims while setting realistic expectations for homeowners who may be facing the most difficult experience of their lives.
In this episode, they discuss:
Why Tina sees the Midwest becoming a new tornado hot spot
How catastrophe losses affect communities unfamiliar with widespread destruction
What happens when carriers issue small payments, deny claims, or refuse another inspection
Why public adjusters need strong documentation and legal support
How emergency-response protocols translate to managing property claims
Why realistic expectations matter when recovery can take years
How claims professionals can support clients without sacrificing their own well-being
Why continued education and better systems make a difference
What it means to be a steady leader when everything around you is chaotic
Reach out to us!
Connect with Tina Nabhan
linkedin.com/in/tina-nabhan-05a476231
Connect with Galen M. Hair
https://insuranceclaimhq.com
hair@hairshunnarah.com
https://levelupclaim.com/
7 Oct 2026
Build Relationships Before You Need Them with Ronnie Cantin - Episode 199
Ronnie Cantin joins Galen Hair for a conversation about relationship-building, trust, business development, and why genuine connections matter so much in the property claims industry.
In this episode:
Why relationships should be built before you need them
How Ronnie approaches networking without making it transactional
Why trust takes time
How to build relationships during a slow hurricane season
Expanding your network beyond your local market
Why sharing your hobbies and personality can make you more memorable
The difference between genuine relationships and "fake love"
Why being a straight shooter can build more trust
Where AI fits into relationship-based business development
Why the human side of business still matters
Reach out to us!
Connect with Ronnie Cantin
https://insuranceclaimhq.com/attorneys/ronnie-cantin-iii/
Connect with Galen M. Hair
https://insuranceclaimhq.com
hair@hairshunnarah.com
https://levelupclaim.com/
30 Sept 2026
AI Is Done Being Your Assistant, It's Becoming the Employee with David Pourquery - Episode 198
AI has spent the last few years helping people do their jobs faster.
The next phase is different.
What happens when AI doesn't just recommend what to do, but actually does the work?
David Pourquery joins Galen Hair to talk about the shift from AI assistant to autonomous AI operator. David built GROAS after teaching himself Google Ads while running e-commerce businesses, eventually turning a basic Google Ads tool into an autonomous platform designed to manage campaigns without constant human intervention.
In this episode:
How David went from private equity to building an AI company
Why he started with e-commerce and Google Ads
How GROAS evolved from a simple SaaS tool into autonomous AI
The difference between AI recommendations and AI actually doing the work
Why David believes businesses are moving toward buying outcomes, not software
Where the human element still matters
Why customer success managers remain important even in an autonomous AI business
What happens when AI starts replacing traditional agency work
Why software engineering may be one of the first major areas disrupted
Why anything done on a computer may be increasingly exposed to automation
What business owners can do today to prepare for AI agents
How AI could change CRM and sales management
Why David chose to bootstrap instead of raise venture capital
The lessons he brought from venture capital and private equity
What it means to keep leveling up in an AI-driven world
Reach out to us!
Connect with David Pourquery
https://groas.com/ (https://groas.com/)
Connect with Galen M. Hair
https://insuranceclaimhq.com
hair@hairshunnarah.com
https://levelupclaim.com/
Inside a recent episode
SEO & The Secret To Ranking High on Search Engines with Atiba De Souza - Episode 63
Published 21 Feb 2024 · Transcript excerpt
[…] But for everyone in our age range, you do. So that's so interesting. So you created your own search engine. So you kind of learned the general concept of, I don't want to say SEO because there was no optimization going on. But the general architecture, I guess, behind search engines. Yeah, and so that's why we've really always been so good at search. Because we see it from the inside out. Most people are trying to figure out how to manipulate the search engine and they don't understand what it's doing. We understand what it's doing and what it's trying to get to. When Google puts out, you know, a new thing. […]
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