A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.
In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss managing client relationship health. Together, they explore:
Client relationship health (01:56): Learn the basics of client relationship health and why it matters.
The value of client activity summaries (05:47): Discover how summaries of client interactions can uncover risks, opportunities, and strategic insights.
Gathering and organizing details (08:27): Hear recommendations on what information to capture and how to organize it to maximize its value.
Sharing client insights across the organization (10:08): Learn who benefits from client activity information and how to tailor reporting for different audiences.
Onboarding new clients (13:50): Explore unique client relationship needs and opportunities to learn as you bring on new clients.
For additional insights, read “Three steps to turn client insights into organizational intelligence (%20https://news.mayocliniclabs.com/?p=123290),” an article by Dijkman Dulkes.
31 Aug 2026
Using CRM To Grow and Retain Outreach Clients
In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Susan Wentworth, administrator of Mayo Clinic Laboratories’ customer relationship management (CRM) system, to discuss the value of CRMs and share practical advice for selecting, implementing, and managing one. Together, they explore:
CRM benefits and capabilities (01:43): Learn why a CRM system is more than a contact database and how it can help laboratory outreach teams strengthen relationships, improve retention, and support business growth.
Selecting, implementing, and expanding your CRM (10:45): Gain actionable insights on selecting, implementing, and maturing a CRM program, including how to start small, choose the right platform, and secure user buy-in for long-term success.
For additional insights, read “Relationship management strategies for outreach growth (https://news.mayocliniclabs.com/?p=123017),” an article by Hermansen, and join us at our annual conference, Leveraging the Laboratory: Bold Thinking. Big Impact (https://news.mayocliniclabs.com/leveraging-the-laboratory/).
27 Jul 2026
The Metrics Behind High-Performing Outreach Programs
In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss how laboratory outreach programs can use metrics to drive performance, strengthen client relationships, and support long-term growth. Together, they explore:
Financial metrics (01:35): Learn which financial indicators are most important to monitor and how they can help guide strategic decisions.
Operational metrics (06:41): Discover the measures that can help determine whether your outreach program is running efficiently and effectively.
Service metrics (10:56): Explore the indicators that can reveal client satisfaction, identify potential risks, and support client retention.
How to improve metrics (15:55): Hear real-world examples of how outreach programs drove meaningful improvements in their metrics.
For additional insights, read “Metrics that matter: Tracking your laboratory outreach program (https://news.mayocliniclabs.com/?p=122485),” an article by Daigle, and join us at our annual conference, Leveraging the Laboratory: Bold Thinking. Big Impact. (https://news.mayocliniclabs.com/leveraging-the-laboratory/)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
2,414,815
Score snapshot 15 Sept 2025
Apple Podcasts (US)
4.7 / 5
6 ratings
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 38 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
14
Social presence
0
YouTube
93
Engagement
60
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Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Leveraging the Laboratory
Who hosts Leveraging the Laboratory?
Jane Hermansen host the show. Published by Mayo Clinic Laboratories.
How often do new episodes come out?
The show publishes bi-weekly, based on its RSS feed.
Does Leveraging the Laboratory take guests?
Yes. Guests have been identified in episode analyses.
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