Carrie ...... Sarah Ridgeway
Will .....Rick Warden
Ian ..... Michael Jibson
Oscar ..... Alex Laurence-Philips
Paul ..... Jason Barnett
Lindsay ..... Maggie Service
James/Luke ....... Tayla Kovacevic-Ebong
Maira ..... Aoife Moss
Technical Producers ...... Andrew Garratt & Neva Missirian
Production Co-ordinator ..... Luke MacGregor
Writer ..... Al Smith
Director ..... Sally Avens
A BBC Studios Audio Production
Award winning drama set in an Ambulance Control Room.
As Carrie struggles with her own feelings of redundancy at work and loss in her personal life she faces a barrage of calls from members of the public in danger of losing their own loved ones.
The series contains scenes of a traumatic nature.
For details of organisations which offer advice and support with pregnancy related issues, go online to bbc.co.uk/actionline
23 Sept 2025
Series 8: Part One
The award winning drama set in an Ambulance Control Room.
Carrie is a call handler for the ambulance service. Every day she makes split-second decisions as she deals with a succession of emergencies; from a young woman who has been sexually assaulted to a vicious attack on an ambulance crew. Carrie is gifted with the knack of calmly helping people through their most vulnerable moments. Each episode is a collage of heart-stopping stories, where Carrie’s indiscriminate acts of kindness can mean the difference between life and death
But how can a newly pregnant Carrie maintain a calm facade when she has to work with an AI system that can listen but doesn't always understand and her own body rebelling against her.
For details of organisations which offer advice and support with pregnancy related issues, go online to bbc.co.uk/actionline
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Ian ..... Michael Jibson
Caitlyn ..... Rowan Robinson
Dan/Doctor ..... Tom Victor
Flo/Holly ..... Abbie Andrews
Isaac ....Keenan Munn-Francis
Andy ..... Jason Barnett
Nina ..... Kitty O'Sullivan
Receptionist ..... Maggie Service
Technical Producers ..... Andrew Garratt & Neva Missirian
Production Co-ordinator ..... Luke MacGregor
Writer ..... Al Smith
Director ..... Sally Avens
A BBC Studios Audio Production
13 Aug 2024
Series 7: Part Two
CARRIE ..... Sarah Ridgeway
WILL ..... Rick Warden
IAN ..... Michael Jibson
DIVYA ...... Vineeta Rishi
UPSTAIRS ANGE/JAN ..... Rebecca Crankshaw
ROSS ..... Jonnie Broadbent
CLAIRE ..... Gabrielle Scawthorn
RONNIE ..... Shreya Lallu
VIX ..... Andi Bickers
MARK/TONY ..... Nuhazet Diaz Cano
Production Co-ordinator ..... Maggie Olgiati
Technical Producers ...... Alison Craig, Peter Ringrose
Writer ...... Al Smith
Director ..... Sally Avens
The multi award winning drama set in an ambulance control room.
Carrie is always calm under pressure even when dealing with matters of life and death. But when she is asked to lie to save a colleague's skin she finds herself questioning her own judgement and jeopardising her career.
13 Aug 2024
Series 7: Part One
by Al Smith
CARRIE ..... Sarah Ridgeway
WILL ..... Rick Warden
IAN ..... Michael Jibson
DIVYA /CSC CO-ORDINATOR ...... Vineeta Rishi
DONALD .... Neil McCaul
ELEANOR/PARAMEDIC ..... Emma Handy
NIKKI/OPERATOR ...... Gabrielle Scawthorn
CALLUM/GARY ...... David Angland
BETH ...... Cecilia Appiah
SCHOOL GIRL/ NAOMI .... Shreya Lallu
ANDY ...... Nuhazet Diaz Cano
Production Co-ordinator ...... Maggie Olgiati
Technical Producers ...... Peter Ringrose & Alison Craig
Director ...... Sally Avens
The award winning drama set in an Ambulance Control Room.
Every day Carrie has to deal with emergencies calmly and with a clear head; from a young boy having to give his father CPR to a woman giving birth in a swimming pool, but when her friend and colleague, Will, asks her to lie on his behalf she is forced to choose between her friendship and her job.
27 Jun 2022
Episode 6
Award winning drama set in an ambulance call centre. When Carrie receives a heart breaking call from Will's wife she knows she must act urgently but there are no ambulances. Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Paul ..... Colin Ryan
Suz ..... Tracy Wiles
Ian ..... Michael Jibson
Chloe ..... Mabel Cresswell
Directed by Sally Avens
Pressure mounts in the call centre as an accident on the motorway eats up all the available ambulances and when Will's wife calls in needing urgent help Carrie is put in an impossible situation.
27 Jun 2022
Episode 5
Award winning drama set in an ambulance call centre. A young girl has a fit in a car on the live lane of the motorway leading to a horrifying series of events. Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Leah ..... Katie Redford
Polly ..... Jaimi Barbakoff
Ian ..... Michael Jibson
Dan ..... Lloyd Thomas
Paramedic ..... Matthew Durkan
Technician ..... Alexandra Hannant
Directed by Sally Avens
Carrie receives a call from a young mother whose daughter is having a fit in a car on the live lane of a motorway. And she faces pressure at home as she faces up to the fact her own daughter is self-harming.
27 Jun 2022
Episode 4
Award winning drama set in an ambulance call centre. A birthday outing in a hot air balloon goes horribly wrong when the pilot collapses & the balloon drifts towards power cables. Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Ian ..... Michael Jibson
Faye ..... Jaimi Barbakoff
Paramedic ..... Jonathan Forbes
Ryan ..... Matthew Durkan
Directed by Sally Avens
Multin award winning drama series set in an ambulance call centre. When a man collapses in a hot air balloon Carrie must try and save his life whilst helping his daughter pilot the balloon to the ground.
27 Jun 2022
Episode 3
Award winning drama. Carrie is an emergency call handler for the ambulance service; Has a teenager given her father food poisoning or is it something far more sinister? Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Ivan ..... Jonathan Forbes
Beth ..... Ruth Everett
Sean ..... Matthew Durkan
Ian ..... Michael Jibson
Ali ..... Alexandra Hannant
Prisoner ..... Rebecca Crankshaw
Chloe ..... Mabel Cresswell
Directed by Sally Avens
Al Smith's multi award winning drama set in an ambulance call centre. Carrie is a call handler for the ambulance service, cool and collected when dealing with the emergencies that each call brings. But with pressure mounting on the staff to reach targets and her daughter apparently caught in an act of self harm it makes for an explosive mix.
27 Jun 2022
Episode 2
Award winning drama. Carrie is an ambulance call handler ; when a father and son are overcome by noxious fumes Carrie risks endangering the mother in a rescue attempt. Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Ian ..... Michael Jibson
Chloe ..... Mabel Cresswell
Patrick ..... Colin Ryan
Lucy ..... Rebecca Crankshaw
Fireman ..... Ian Conningham
Wendy ..... Ruth Everett
Directed by Sally Avens
Al Smith's multi award winning drama set in an ambulance call centre. Carrie is a call handler for the ambulance service, cool and collected when dealing with the emergencies that each call brings. But with pressure mounting on the staff to reach targets is Carrie in danger of risking the very people she is meant to help.
27 Jun 2022
Episode 1
Award winning drama. Carrie is a call handler for the ambulance service; a prisoner goes into labour and both her and her baby's lives are at risk. Written by Al Smith.
Carrie ..... Sarah Ridgeway
Will ..... Rick Warden
Prisoner ...... Rebecca Crankshaw
Gabby ..... Ruth Everett
Jules ..... Alexandra Hannant
Ray ..... Ian Conningham
Scott ..... Tom Cawte
Patrick ..... Colin Ryan
Ian ..... Michael Jibson
Chloe ..... Mabel Cresswell
Directed by Sally Avens
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
4.6 / 5
17 ratings
Spotify
4.8 / 5
80 ratings
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