Little Raps - Restaurant Strategy Insights and Ideas

About Little Raps - Restaurant Strategy Insights and Ideas

Restaurant leaders are overwhelmed with a buffet of challenges from loyalty through ordering, emerging new tech and an ever-changing market mindset. It's a constant reality of spinning plates. On Little Raps we feed leaders with new ideas and inspiration to help maximize results. Whether it's interviewing leaders for profound insights or providing best practices from the minds of our team, these Little Raps are sure to add some spice to your digital experience strategies.

Publisher

Joseph Szala

Category

business

Language

en

Explicit

No

First episode

18 Nov 2024

Latest episode

19 Oct 2026

Latest episodes

62 episodes in the feed.

1. 

   19 Oct 2026

   The Restaurant Digital Arms Race Isn't Over

   The restaurant industry's digital arms race is supposedly over. I call bullshit. A new Ipsos study covering 40 major restaurant brands suggests that mobile ordering has become table stakes and operational execution is now the primary differentiator. But widespread adoption of restaurant technology doesn't mean we've come anywhere close to maximizing its potential. In this episode of Little Raps, Joseph Szala challenges the study's conclusion and explores why the next era of restaurant digital transformation could be the most competitive yet. From frustrating mobile ordering experiences and the overlooked importance of mobile web to the dangers of vendor-controlled technology roadmaps, there's still an enormous amount of work to be done. Joseph also digs into a problem he explores in his book The Quiet Killers: the organizational silos separating operations, marketing, finance, and technology. As restaurant systems become increasingly interconnected, those traditional departmental boundaries are becoming serious obstacles to innovation. The race to launch digital ordering may have matured. The race to optimize conversion, strengthen first-party relationships, and create genuinely superior guest experiences is far from finished. Topics: Restaurant technology, mobile ordering, QSR innovation, digital transformation, first-party ordering, restaurant apps, mobile web, and digital guest experience.

2. 

   12 Oct 2026

   Bricks, Clicks & Billions: How Sonic Reinvented Itself with Clifford Hudson & Craig Miller

   Former Sonic executives Clifford Hudson and Craig Miller discuss Sonic's remarkable transformation and growth strategies in this interview.

3. 

   7 Oct 2026

   Who Sets the Price of a Big Mac? McDonald’s, Franchisees or AI?

   Joseph Szala explores how AI influences McDonald's pricing, examining the balance between corporate guidance and franchisee autonomy in this interview.

Who has been a guest on Little Raps - Restaurant Strategy Insights and Ideas

Names identified in recent episode analyses. Showing up to five guests.

• Clifford Hudson
• Craig Miller
• Lucy Logan
• Betsy Hamm
• Hunter Thurman

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 47 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

81

Social presence

0

YouTube

0

Engagement

32

Contact Little Raps - Restaurant Strategy Insights and Ideas

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Little Raps - Restaurant Strategy Insights and Ideas