Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
Beyond Christmas: Managing the Holidays on Global Teams | Episode 24
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there are even more calendars to juggle, and not everyone experiences this season as joyful. In this episode, Jen talks with Kathy Fava, an experienced support leader with practical ideas for navigating D...
28 Oct 2025
Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What does it take to turn everyday customer conversations into insights that guide the whole business? In this episode of Live Chat with Jen Weaver, I sit down with Andrew “Coach” Rios, a veteran support operations leader with more than 25 years of experience at startups, scaleups, and Fortune 100s. From Cisco to Fitbit, Coach Rios has built support ...
14 Oct 2025
Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. What happens when budgets shrink, layoffs ripple across the industry, and leaders are asked to do more with less? This week on Live Chat, I sat down with Alisha Joseph, founder of Savvy Service Pro and creator of the upcoming AI coaching tool Savvy Edge, to discuss how leaders can navigate change while remaining authentic. Here’s what you...
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
46,112
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
4 ratings
Podcast Authority Score: 55 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
67
Social presence
0
YouTube
72
Engagement
32
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