Looking Forward
Jen Robinson, Alejandro Jaegerman
5.0from 4 ratings
- 18
- Episodes
- 4
- Ratings
- 2024
- First episode
About Looking Forward
Looking Forward is your go-to podcast for leaders navigating the fast-paced world of tech, AI, and change. Hosted by Alejandro (AJ) and Jen, we offer practical insights from a small consultancy’s perspective, breaking down future-proof strategies, leadership through uncertainty, and the impact of emerging trends. Each episode delivers actionable takeaways, inspiring quotes, and data-driven insights. Subscribe, follow us on Instagram @LookingForwardFM, or visit www.lookingforward.fm for more. Stay informed, stay inspired, and keep looking forward! An Ampersand Consulting production.
- Publisher
- Jen Robinson, Alejandro Jaegerman
- Category
- business
- Language
- en
- Explicit
- No
- First episode
- 13 Aug 2024
- Latest episode
- 3 Oct 2025
Latest episodes
18 episodes in the feed.
3 Oct 2025
LF206 The Future of Work: Personalizing Tech Tools with Lovable
In this episode of the Looking Forward podcast, Jen Robinson & Alejandro Jaegerman discuss the new version of their Ampersand Consulting website, developed using Lovable (https://lovable.dev) without any code. They highlight the positive feedback and engagement they received. They also introduce a QR code generator project for business cards, integrating it seamlessly into their website. The conversation covers the dynamic back-end and front-end interactions with Lovable, including creating team member profiles, QR codes, and landing pages. Future plans include internalizing various business functionalities like time tracking and performance management. The episode concludes with a discussion on Alejandro's Monday Thought (https://mondaythought.com) newsletter, and a call to explore Ampersand Consulting's updated website at thinkAmpersand.com (https://thinkampersand.com).
20 May 2025
LF205 From Burnout to Breakthrough: Redefining the Future of Work
It’s 2025, and nearly half of us feel overwhelmed by the breakneck pace of change—AI hype fatigue, economic uncertainty, geopolitical tensions, and ecological crises are all testing our limits. In this episode, Jen (https://www.linkedin.com/in/robinson-jen1/) and Alejandro (https://www.linkedin.com/in/alejandrojaegerman/) unpack why 1 in 3 workers are actively disengaging from their company’s transformation initiatives—and how that “quiet sabotage” signals a deeper crisis of trust and purpose. Join us as we explore: System Overload: Why constant digital and organizational change is fueling burnout—and what it takes to hold on to the promise of technology without drowning in its pressure. Signals of Change: Real-world models for healthier, more humane workplaces—from micro-teams and async-first cultures to “agent-assisted leadership” and the four-day week. Personal Check-Ins: How we manage energy, creativity, and connection at Ampersand, plus practical rituals to turn daily stress into micro-moments of joy. Takeaways & Tools: A clear “burnout to breakthrough” checklist—one mindset shift, one habit, and one AI-powered tool to keep you energized, engaged, and future-ready. Whether you’re an enterprise leader steering large-scale change, a manager supporting your team, or a professional seeking renewal, this conversation will reframe burnout as the catalyst for breakthrough. 🎧 Subscribe now on Spotify or Apple Podcasts for expert conversations on AI strategy, leadership, and the next wave of innovation! For updates, behind-the-scenes content, and more, follow us on Instagram (https://www.instagram.com/lookingforward.fm). -- An Ampersand Consulting Production.
6 May 2025
LF204 To Augment or Replace - That is the AI Question
Bold AI mandates. Radical workforce shifts. In this episode, we challenge the biggest question in tech today: Should organizations use AI to augment their people—or replace them entirely? Hear how Satya Nadella’s Copilot rollout, Marc Benioff’s digital‑worker pledge, and Shopify’s “no hire without AI” memo are shaking up HR. We explore how top companies are redefining hiring rules with AI-first policies, and how massive automation projects have eliminated hundreds of thousands of work hours—only to create a new demand for highly specialized AI talent. Then, we flip the script with real-world success stories showing how AI can boost retention, accelerate decision-making, and free employees to focus on creative, high-impact work. If you’re a business leader or tech innovator wrestling with AI-driven growth, this episode delivers the real‑world insights and strategies you need to balance efficiency, talent transformation, and human ingenuity. - 🔑 Key topics: AI mandates Workforce automation Human‑AI collaboration Digital transformation Upskilling ROI of AI - 🎧 Subscribe now on Spotify or Apple Podcasts for expert conversations on AI strategy, leadership, and the next wave of innovation! For updates, behind-the-scenes content, and more, follow us on Instagram (https://www.instagram.com/lookingforward.fm). -- An Ampersand Consulting Production.
10 Apr 2025
LF203 AI for Good – Transforming Industries and Lives.
In this episode, Jen and Alejandro sit down to explore how AI is driving positive change across industries and communities. We look at tangible examples of AI for Good—from boosting early disease detection with smarter healthcare tools to enhancing personalized learning and disaster response. We also unpack the ethics of AI, discussing bias, transparency, and how responsible innovation can truly improve lives. What does “AI for Good” mean in practice? How is AI transforming healthcare, education, environmental protection, and humanitarian efforts? And how can organizations adopt these ethical practices to ensure AI benefits society as a whole? We share our insights, experiences, and predictions for a future powered by AI-driven solutions for social impact. Topics Covered: AI in healthcare: From mammogram screenings to tuberculosis detection AI in disaster response and environmental protection Transforming education through personalized learning Ethical AI: Tackling bias and ensuring transparency Future trends and the expanding role of AI in social impact initiatives 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! For updates, behind-the-scenes content, and more, follow us on Instagram (https://www.instagram.com/lookingforward.fm). -- An Ampersand Consulting Production.
4 Mar 2025
LF202 Smarter AI, Smarter Workflows: The Shift to Agentic AI with Omar Butts
Season 2 continues! In this episode, Jen (www.linkedin.com/in/robinson-jen1) sits down with digital strategist Omar Butt (https://www.linkedin.com/in/omarabutt/) to explore the rise of agentic AI and how it's transforming traditional process optimization into an intelligent, adaptive workforce. We dive into the meaning behind the provocative statement, "AI is a solution looking for a problem," and discuss how this new wave of AI is not just automating tasks but reimagining business processes. What exactly is agentic AI? How is it evolving from basic robotic process automation into a dynamic tool that optimizes workflows and empowers human ingenuity? And how can consulting firms—and businesses of all sizes—leverage this technology for sustainable growth and efficiency? We share our insights, experiences, and predictions for the future of AI-powered solutions. Topics Covered: What is agentic AI and how does it differ from traditional automation? The evolution from RPA to an intelligent, self-improving workforce The role of human oversight in an AI-driven process optimization Real-world examples and practical applications Future trends and predictions for AI in business 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram (https://www.instagram.com/lookingforward.fm). -- An Ampersand Consulting Production.
11 Feb 2025
LF201 What We've Been Up To: AI Agents, Industry Shifts, and Our Vision for the Pod
Season 2 is here! In this kickoff episode, Jen (www.linkedin.com/in/robinson-jen1) and Alejandro (https://www.linkedin.com/in/alejandrojaegerman/) catch up on everything Ampersand has been working on and dive into the exciting world of agentic AI. From discussing our latest project, SunnySide.bot, to sharing thoughts on how AI agents from companies like Microsoft and OpenAI are reshaping business strategies, we cover a lot of ground. What exactly is agentic AI? How can businesses leverage it for productivity and innovation? And where do consulting firms like ours fit into this rapidly changing landscape? We share our perspectives, experiences, and a few predictions for the future of AI-powered solutions. Plus, hear how Season 2 will be different, with a renewed focus on authentic conversations with leaders using AI to improve their work. If you're curious about AI and want actionable insights, this is the place to start. Don't miss our call for feedback onSunnySide.bot (https://sunnyside.bot/) and our plans for upcoming guests, new formats, and a whole lot of learning ahead. Topics Covered: What is agentic AI? The rise of AI agents in business (ChatGPT, Microsoft Copilot, etc.) Building and evolvingSunnySide.bot (https://sunnyside.bot/) Customization and the future of SaaS How consulting is shifting with AI adoption What’s new and exciting for Season 2 🎙️ Don’t forget to subscribe, leave a review, and keep the conversation going! Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)) Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529 (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)) Youtube (https://www.youtube.com/@LookingForward-fm (https://www.youtube.com/@LookingForward-fm)) Or wherever else you get your podcasts. For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram. https://www.instagram.com/lookingforward.fm (https://www.instagram.com/lookingforward.fm) -- AnAmpersand Ventures (https://www.thinkampersand.com/) production.
11 Dec 2024
LF12 Countdown to 2025: Resolutions & Predictions
Jen and Alejandro share their tech resolutions and bold predictions about AI's transformative impact on people, businesses, and the world in 2025.
26 Nov 2024
LF11 From Insight to Action: The Rise of Agentic AI
Hosts AJ and Jen explore the transformative potential of agentic AI with Doug and Brian, revealing how it automates tasks, enhances productivity, and delivers seamless 24/7 service.
11 Nov 2024
LF10 AI Made This Pod: Sort Of
In this unique episode of Looking Forward, Alejandro and Jennifer dive into the role of agentic AI in content creation and beyond. From discussing the tools they use, like Descript, to exploring how AI-driven assistants support their workflow, they peel back the curtain on the behind-the-scenes process. The conversation highlights how agentic AI could evolve and potentially shift industries, with real-world examples from JPMorgan Chase, Amazon, and Google’s DeepMind. They debate the limitations and ethical implications of AI taking on a more independent, creative role. Key takeaways include: 1. Current AI tools enhance efficiency in research and structuring but heavily depend on human input. 2. Companies are leveraging agentic AI for impactful, controlled decision-making, yet still within human-set boundaries. 3. While AI shows potential for greater autonomy, it lacks the human ethics, intuition, and creative touch that make content meaningful. 4. The thought-provoking question: Would you tune in to a podcast made entirely by AI, or does the human element make all the difference? Tune in for insights, debates, and an exclusive snippet showcasing AI-generated voice clones. Is the future of podcasting set to change forever? Join us to explore and, as always, keep looking forward. ------------ References & Resources: https://www.LookingForward.fm (https://www.lookingforward.fm/) Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)) Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529 (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)) Youtube (https://www.youtube.com/@LookingForward-fm (https://www.youtube.com/@LookingForward-fm)) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram. https://www.instagram.com/lookingforward.fm (https://www.instagram.com/lookingforward.fm) -- An Ampersand Consulting production. https://www.thinkampersand.com (https://www.thinkampersand.com/)
29 Oct 2024
LF09 Cracks in the Foundation: The Rise & Fall of Middle Management
In this episode of Looking Forward, Alejandro and Jen dive into a powerful trend reshaping industries: the changing role of middle management. Once the backbone of corporate structure, middle management is now facing a crossroads due to tech advances, flatter hierarchies, and new approaches to team dynamics. Tune in as we explore: The history and evolution of middle management, from the Industrial Revolution to today How companies like Amazon, Google, and Netflix are leveraging technology to streamline operations and reduce management layers The opportunities and risks associated with a leaner management structure, including impacts on employee engagement, mentorship, and decision-making Whether you’re a manager, a leader, or someone adapting to today’s fast-evolving work environment, this episode offers valuable insights on navigating this shift. Listen now to discover how you can thrive in a tech-driven, agile workplace. ------------ References & Resources: https://www.LookingForward.fm (https://www.lookingforward.fm/) Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)) Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529 (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)) Youtube (https://www.youtube.com/@LookingForward-fm (https://www.youtube.com/@LookingForward-fm)) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram. https://www.instagram.com/lookingforward.fm (https://www.instagram.com/lookingforward.fm) -- An Ampersand Consulting production. https://www.thinkampersand.com (https://www.thinkampersand.com/)
18 Oct 2024
LF08 Looking Forward to 2025: The Signals Amidst the Noise
In this episode of Looking Forward, Alejandro Jagerman, CEO of Ampersand Consulting, and Jen, Director of Operations, discuss key strategies for planning 2025 amidst the noise of today's business landscape. They explore three essential questions: How to equip teams with the skills they need for the future How AI can enhance creativity across all levels of an organization How to synergize human expertise with AI to solve complex challenges. Alejandro and Jen share practical insights on fostering a culture of AI literacy, breaking down silos, and embracing bold, innovative goals for the year ahead. Whether you’re shaping your organization’s future or exploring AI’s potential, this episode provides valuable takeaways to help you thrive in 2025. --- References & Resources: https://www.LookingForward.fm (https://www.lookingforward.fm/) Stay ahead of the curve with more candid conversations on tech, business, and leadership by following Looking Forward on: Spotify (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY (https://open.spotify.com/show/26hDayOakq9Skp5lwUX4OY)) Apple Podcasts (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529 (https://podcasts.apple.com/us/podcast/looking-forward/id1762689529)) Youtube (https://www.youtube.com/@LookingForward-fm (https://www.youtube.com/@LookingForward-fm)) Or wherever else you get your podcasts.For updates, behind-the-scenes content, and more, don’t forget to follow us on Instagram. https://www.instagram.com/lookingforward.fm (https://www.instagram.com/lookingforward.fm) -- An Ampersand Consulting production. https://www.thinkampersand.com (https://www.thinkampersand.com/)
11 Oct 2024
Unlocking Product Maturity: A Conversation with Beth Hedger
In this episode of Looking Forward, Beth Hedger, Principal of Digital Innovation at Ampersand Consulting, dives into the concept of product maturity and why it’s essential for organizations navigating today’s fast-paced tech landscape. Together with Jen and Alejandro, Beth discusses how product teams can stay nimble, embrace AI disruption, and prepare for the next wave of innovation. They break down key strategies to future-proof your organization, from enhancing team capabilities to optimizing processes for growth. Whether you’re leading a product team or strategizing for the next big tech shift, this episode offers actionable insights to help you stay ahead. Get Involved: We’d love to hear your thoughts and ideas! Share your feedback: Lookingforward.fm (https://www.lookingforward.fm/) Connect WIth Us On Linkedin: Beth Hedger (https://www.linkedin.com/in/beth-hedger/) | Jen Robinson (https://www.linkedin.com/in/robinson-jen1/) | Alejandro Jaegerman (https://www.linkedin.com/in/alejandrojaegerman/)
4 Oct 2024
Pragmatic Optimism: Real Talk From A Small Consultancy
In this special episode of Looking Forward, Alejandro and Jen take a step back from the usual business tech topics to have an honest conversation about the realities of running a small consultancy in today’s economy. As Ampersand Consulting (https://www.thinkampersand.com) continues to face challenges in a post-pandemic world, they share candid insights into the highs and lows of their journey, including dealing with inflation, rising interest rates, and navigating the professional services industry. They also explore how new technologies like generative AI are leveling the playing field for smaller firms, offering hope and a roadmap to compete against much larger organizations. With humor and heart, Alejandro and Jen dive deep into what it really means to “win” in the consulting world—and the impact they strive to leave on their clients. If you’re a business leader, consultant, or entrepreneur, this episode will resonate as they unpack the real talk behind the headlines. Tune in for a refreshingly open conversation on how to stay resilient, optimistic, and grounded while navigating uncertainty. Key Takeaways: • The effect of inflation on the professional services industry and Ampersand’s approach to navigating it. • Real talk about the post-pandemic shift in client expectations and consulting realities. • The potential of generative AI to help smaller consultancies compete with industry giants. • Personal reflections on the meaning of success, both for Ampersand and its clients. 🚀 Stay ahead of the curve with more candid conversations on tech, business, and leadership by subscribing to Looking Forward. Don’t forget to follow us on Instagram (https://www.instagram.com/lookingforward.fm/) for updates, behind-the-scenes content, and more. We'd love to know what you think about our podcast and any ideas for future topics you'd like for us to explore. So visit LookingForward.fm (https://lookingforward.fm) to let us know.
16 Sept 2024
AI Adoption: Consumers, Integrators & Creators | with Doug Smith
In this episode of Looking Forward, Doug, Principal D&A Consultant at Ampersand Consulting, breaks down the three types of AI adoption—Consumers, Integrators, and Creators—and shares how organizations can determine where they fit along the AI spectrum. Alongside Jen and Alejandro, they explore real-world examples of AI integration, the evolution of generative AI, and the shifting landscape of tools like Salesforce. Whether you're just starting to explore AI or are refining your existing strategy, this episode provides valuable insights to help you navigate the rapidly evolving world of artificial intelligence. Get Involved: We’d love to hear your thoughts and ideas! Share your feedback: Lookingforward.fm (https://www.lookingforward.fm/) Connect WIth Us On Linkedin: Douglas Smith (https://www.linkedin.com/in/dougsmithstpete/) | Jen Robinson (https://www.linkedin.com/in/robinson-jen1/) | Alejandro Jaegerman (https://www.linkedin.com/in/alejandrojaegerman/)
30 Aug 2024
Return On AI: Operational Efficiency, Revenue Growth, and Cost Savings
Join Jen, Director of Operations at Ampersand Consulting, and Alejandro, CEO, as they dive into the critical question facing today’s leaders: How can you truly measure the ROI of your AI investments? This episode of Looking Forward unpacks the tangible and strategic returns of AI across three focal areas—operational efficiency, revenue growth, and cost savings. With insights from recent studies and real-world applications, discover how businesses can harness AI for not only immediate benefits but also long-term strategic gains. Whether you’re looking to refine your AI strategy or just starting, this episode offers essential guidance on balancing immediate impacts with future potential. Get Involved: We’d love to hear your thoughts and ideas! Share your feedback: LookingForward.fm (LookingForward.fm) Stay Connected: Explore more insights on our official website about Ampersand Consulting (thinkampersand.com). Join our professional network and engage with us on LinkedIn (https://www.linkedin.com/company/thinkampersand/). References & Resources: Bain & Company, “The Amazon Effect on What Consumers Value (https://www.bain.com/insights/the-amazon-effect-on-what-consumers-value-snap-chart/)”; BSR, “Looking Under the Hood: ORION Technology Adoption at UPS (https://www.bsr.org/en/case-studies/center-for-technology-and-sustainability-orion-technology-ups)”; Business Insider, “Why Netflix thinks its personalized recommendation engine is worth $1 billion per year (https://www.businessinsider.com/netflix-recommendation-engine-worth-1-billion-per-year-2016-6)”; Capgemini, “Accelerating automotive's AI transformation: How driving AI enterprise-wide can turbo-charge organizational value (https://www.capgemini.com/ca-en/wp-content/uploads/sites/10/2019/03/Ai-in-automotive-research-report-1.pdf)”; Cascade Strategies, “The 3 Measures of AI for ROI (https://cascadestrategies.com/burning-questions/the-3-measures-of-roi-for-ai/)”; Consumer Goods Technology, “P&G Leans Into AI for Dynamic Routing and Sourcing Optimization (https://consumergoods.com/pg-leans-ai-dynamic-routing-and-sourcing-optimization)”; Cut the Saas, “Beauty and the Bot: How Sephora Reimagined Customer Experience with AI (https://www.cut-the-saas.com/ai/beauty-and-the-bot-how-sephora-reimagined-customer-experience-with-ai)”; Datamatics, “The Cost of Bad Data and its Impact on Your B2B Sales & Marketing (https://www.datamaticsbpm.com/blog/the-cost-of-bad-data-and-its-impact-on-your-b2b-sales-marketing/#:~:text=Impact%20of%20Bad%20Data,lost%20productivity%20and%20missed%20opportunities.)”; Deloitte, "State of AI in the Enterprise," 5th Edition; (https://www2.deloitte.com/content/dam/Deloitte/us/Documents/deloitte-analytics/us-ai-institute-state-of-ai-fifth-edition.pdf)Emerj, “The Three Kinds of AI ROI – Emerj’s Trinity Model (https://emerj.com/ai-executive-guides/ai-roi-emerj-trinity/)”; Forbes, “Starbucks: Using Big Data, Analytics And Artificial Intelligence To Boost Performance (https://www.forbes.com/sites/bernardmarr/2018/05/28/starbucks-using-big-data-analytics-and-artificial-intelligence-to-boost-performance/)”; Forrester, "Outcome-Based Digital Experiences Drive Desired Outcomes For Both Consumers And Brands (https://www.forrester.com/blogs/outcome-based-digital-experiences/#:~:text=AI%2Dpowered%20algorithms%20can%20analyze,of%20individual%20customers%20%E2%80%94%20dynamic%20experiences.)”; Harvard Business Review, "How to Sustainably Scale AI Across Your Business (https://hbr.org/2022/03/how-to-scale-ai-in-your-organization)", “The Business of Artificial Intelligence (https://hbr.org/2017/07/the-business-of-artificial-intelligence)”; IDC, "AI Integration Challenges," 2020.; McKinsey & Company, "Driving Impact at Scale from Automation and AI (https://www.mckinsey.com/~/media/mckinsey/business%20functions/mckinsey%20digital/our%20insights/driving%20impact%20at%20scale%20from%20automation%20and%20ai/driving-impact-at-scale-from-automation-and-ai.pdf)"; Walmart Global Tech, “Decking the aisles with data: How Walmart's AI-powered inventory system brightens the holidays (https://tech.walmart.com/content/walmart-global-tech/en_us/blog/post/walmarts-ai-powered-inventory-system-brightens-the-holidays.html)”; Wired, “Ford's Ever-Smarter Robots Are Speeding Up the Assembly Line (https://www.wired.com/story/fords-smarter-robots-speeding-assembly-line/)”; Virtasant, “Unraveling the Price Tags of Generative AI: An Investigation into Implementation Strategies and Expenses (https://www.virtasant.com/ai-today/navigating-generative-ai-costs---a-comprehensive-guide-to-implementation-strategies-and-expenses)”
21 Aug 2024
From Surviving to Thriving: Essential Strategies for Economic Resilience
Can your business thrive during an economic downturn? Learn the secrets of success from industry giants as we uncover the strategies that helped Apple and Amazon not only survive but flourish through past crises. Join us on "Looking Forward" with hosts Jen and Alejandro as we dissect the critical importance of continuing to invest in innovation and employee training, even when times are tough. Backed by compelling data, we'll show you how companies that prioritize these areas consistently out...
13 Aug 2024
Unlocking the Hybrid Work Puzzle: Strategies for Efficiency and Team Cohesion
Unlock the secrets to a more productive and satisfying work environment as Jen and Alejandro from Ampersand Consulting dissect the ins and outs of hybrid work frameworks on this episode of "Looking Forward." Get ready to explore the hub-and-spoke model, where centralizing resources at main hubs can streamline efficiency and management but also presents challenges like resource disparities and coordination complexities across locations. We’ll also talk about the financial implications of maint...
13 Aug 2024
Revolutionizing Customer Satisfaction with AI: The Future of Business Engagement
What if the key to skyrocketing your business's customer satisfaction lies in cutting-edge technology? Join us as we unpack transformative solutions to the pressing issue of declining customer satisfaction in today's digital era. I'm Jen, Director of Operations at Ampersand Consulting, alongside Alejandro, our CEO. Together, we'll reveal how AI chatbots, personalized recommendation engines, and sentiment analysis tools are reshaping customer engagement. Hear firsthand experiences, real-world ...
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