Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
Loyalty Leaders Podcast
Claim This Podcastby Tommy Danielsen
5.0(3 reviews)
92 episodes
Updated Daily
Accepts GuestsHas Sponsors
71
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality80
Social0
YouTube86
Engagement68
Podcast Overview
Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
Language
🇺🇲
Publishing Since
3/10/2023
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71
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality80
Social0
YouTube86
Engagement68
8
Excellent Areas
3
Good Performance
8
Growth Opportunities
excellent
Episode Length
47 minutes
Performing excellently!
good
Publishing Consistency
Every 13 days
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poor
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Recent Episodes
June 30, 2026
The CX Imperative: Keeping Customers Close in the Age of AI | From SPG to AI: Loyalty, Personalization, and the Brand Experience
<p>Jeff Rosenberg, co-founder of WideOpen and co-author of The CX Imperative, joins the Loyalty Leaders podcast at Loyalty Summit CXM in Chicago to discuss why customer experience cannot be treated as a department, a tactic, or a cost center. The conversation explores how companies can keep customers present in decision-making, why AI and agentic tools need to be designed around customer value, and how brands can avoid adding more friction between themselves and the people they serve.</p> <p>------</p> <p>Recorded at Loyalty Summit CXM in Chicago, Tommy Danielson speaks with Kurt Kendall, Co-Founder and Co-CEO of Kairos Growth Advisors, about what separates truly great loyalty programs from transactional "me too" programs. The conversation moves from the emotional legacy of SPG to the real promise of AI: not just cutting costs, but creating more personalized, more useful, and more brand-enhancing customer experiences.</p>
June 23, 2026
Beyond Agentic Hype: Where AI Is Really Changing Loyalty Management | Loyalty in the Age of Agentic Commerce
<p>Fresh from winning the AI Innovation Showcase at Loyalty Summit CXM in Amsterdam, Nir joins the Loyalty Leaders podcast to cut through the noise around AI, loyalty, and agentic commerce. The conversation explores reinforcement learning, why fully automated travel buying may still be further away than the hype suggests, and how GenAI is already reshaping lifecycle marketing by helping marketers become better strategists, orchestrators, and revenue drivers.</p> <p>-----</p> <p>Matt Howland, President of Cordial, joins the Loyalty Leaders podcast to discuss how agentic commerce is reshaping the relationship between brands, retailers, and customers. Matt explains why loyalty context, customer data, and brand relationships risk being lost when AI agents become the new shopping interface. The conversation also covers practical AI use cases for retailers, the opportunity for smaller brands to compete with larger players, and why loyalty should remain front and center as commerce becomes more automated.</p>
June 17, 2026
Joyful, Simple, Loyal: Inside JSX's Premium Travel Experience | Big L Loyalty: Cultural Intelligence, Brand Relevance, and Human Connection
<p>Ben Kaufman of JSX joins the Loyalty Leaders Podcast at Loyalty CXM in Chicago to explain how JSX is carving out a distinct space between commercial airlines and private aviation. The conversation covers the company's semi-private public charter model, its focus on convenience and accessibility, the launch of Club JSX, why dogs are part of the loyalty proposition, and how JSX uses customer experience as a core driver of loyalty.</p> <p>-----</p> <p>Recorded at Loyalty Summit 2026 in Chicago, Bill Hanifin caught up with Chadwick Boyd, founder of Chadwick Boyd Consulting, about the role of cultural intelligence in building lasting brand relationships. Chadwick shares how consumer insight, food culture, generational change, trust, authenticity, and even the return of "analog" experiences can help brands move beyond transactional loyalty and create deeper, more durable customer connections.</p>
92 total episodes available
Recent guests on Loyalty Leaders Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Gabriele Giancola
Guest
Oliver Ross
Guest
Aron Backström
Guest
James Curry
Guest
Claudia Infante
Guest
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Frequently asked questions
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- What is Loyalty Leaders Podcast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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