Making A Difference Podcast

About Making A Difference Podcast

Podcast for Partners In EXCELLENCE. Discussions on sales, marketing, busines strategy, leadership and other professional topics.

Publisher

Dave Brock

Category

business

Language

en

Explicit

No

First episode

18 Sept 2024

Latest episode

7 Oct 2026

Latest episodes

93 of 295 episodes have a transcript.

1. 

   7 Oct 2026TRANSCRIPT

   Can Our People Talk With Customers?

   Host Dave Brock interviews industry experts about how AI impacts customer conversations and the essential human element when scripts disappear.

2. 

   1 Oct 2026TRANSCRIPT

   The Cost Of Judgment

   Host Dave Brock interviews AI on the cost of judgment, exploring the concept of a "cognitive gym" and offering a compelling challenge.

3. 

   29 Sept 2026TRANSCRIPT

   Time Isn't The Scarce Resource!

   Host Dave Brock interviews himself on his AI-generated discussion of time as a red herring, revealing how to scale success instead of failure.

Inside a recent episode

Can Our People Talk With Customers?

Published 7 Oct 2026 · Transcript excerpt

[…] You aren't building a connection. You know, you're filling out a form. And the person on the other side of the table feels that extraction happening in real time. They are forced into this rigid ask and answer game where the agenda is entirely yours. They just give a guarded answer. You check a box and move on. Right. Brock notes that This kind of interaction reveals very little of actual substance, mainly because you are constraining the client to the narrow boundaries of your script. Which brings us to the third preposition, the actual goal here, talking with people. The holy grail. Yeah. These are genuine collaborative conversations. […]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

145,551

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

3 ratings

Podcast Authority Score: 51 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

55

Social presence

0

YouTube

82

Engagement

32