Making the Fan

About Making the Fan

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.

Publisher

David Millay

Category

business

Language

en

Explicit

No

First episode

19 Jul 2019

Latest episode

4 Apr 2024

Latest episodes

139 episodes in the feed.

1. 

   4 Apr 2024

   Portals: The Best Tool to Reduce Friction in Your Customer Journey

   David Millay and Troy Campbell explore how "portals" enhance customer journeys by transforming mindsets and reducing friction, interviewing each other on this topic.

2. 

   3 Apr 2024

   The Secret Strategy Disney Uses to Create Fans

   David Millay unpacks Disney's Traditions onboarding to reveal how the company builds emotional connections and creates devoted fans.

3. 

   29 Jun 2023

   Never Lose an Employee Again w/ Joey Coleman

   Host David Millay interviews employee experience expert Joey Coleman about his framework for retaining talent and building long-term employee commitment.

Who has been a guest on Making the Fan

Names identified in recent episode analyses. Showing up to five guests.

• Joey Coleman
• Steven King
• Matt Huml
• Clint Pulver
• Vanessa Ward

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

38 ratings

Spotify

5.0 / 5

7 ratings

Contact Making the Fan

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.