Is work working for your people and organisation? In this podcast, Mercer thought leaders, industry experts and business visionaries share big ideas and best practices to help you transform your organisation, build great workplaces and shape a more equitable and sustainable future – a future where work ‘works’ for everyone.
Making work ‘work’ is a podcast from Mercer Workforce Solutions.
Navigating uncertainty: Three essential HR moves for continuous success
Economic volatility, AI, and evolving employee expectations are reshaping the way organisations operate. HR leaders are tasked with not just responding to these challenges but also proactively shaping the future of work, ensuring that their organisations remain resilient and competitive in an ever-evolving environment.
Join Mark Philips, Head of Consulting, Mercer Workforce Solutions, as he moderates a discussion with other Mercerleaders on how HR can tackle these challenges and transform disruption into opportunity. Together, they will explore three critical strategies that organisations must prioritise: enhancing employee experience, fostering continuous skills development, and leveraging HR technology.
Host:
Mark Phillps, Partner, Workforce Solutions, Mercer Pacific
Guests:
Cynthia Cottrell, Workforce Solutions Leader, Mercer Pacific
David Guazzarotto, Digital HR and Technology Advisory Leader, Mercer Pacific
Emma Webb, Employee Experience and Culture Senior Associate
Learn more, visit our website: https://www.mercer.com/en-au/insights/talent-and-transformation/podcast-making-work-work/#episode22 (https://www.mercer.com/en-au/insights/talent-and-transformation/podcast-making-work-work/#episode22)
5 May 2025
The AI balancing act: Navigating hype, anxiety, and opportunities in the workplace
Are we still in the hype phase, or have organisations come to peace with AI? In this episode, host Cynthia Cottrell and Mercer’s Global Business Solutions and Innovation Centre Leader, Jean Martin, explore AI in the workplace – in both its current and potential future state.
Cynthia and Jean discuss the ‘productive anxiety’ that HR executives grapple with as AI continues to evolve, which gives rise to uncertainty on how to effectively leverage the technology. This leads to discussion about the challenges and opportunities that come with AI adoption, including the risks of overestimating AI's capabilities and concerns around data privacy.
They also talk about the role of AI agents, the importance of redefining human potential within organisations, and HR's role as custodians of both AI and employee data.
The episode wraps up with an exciting preview of Mercer’s People Insights platform and AI-based job matching and grading tools, which promise to revolutionise HR functions.
Tune in for ideas and considerations when it comes to using AI in your workplace.
Listen and discover
State of AI in organisations
AI as a HR digital colleague
Why HR executives feel ‘productive anxiety’ regarding AI
Managing the risks of AI adoption
Redefining human potential in organisations
HR as custodians of AI and employee data
New Mercer solutions that will transform how HR works
27 Nov 2024
Salary and benefits trends 2025: The tide is turning in favour of employers
Andrew Lafontaine, Nithya Abraham, and Don Barrera discuss how salary budgets are stabilising and employers are regaining power in the job market, offering insights on employee benefits, incentives, and upskilling strategies.
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Spotify
5.0 / 5
13 ratings
Podcast Authority Score: 40 / 100
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Quality
52
Social presence
0
YouTube
0
Engagement
71
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