With ServiceNow, manufacturers unlock the full benefits of digitization with a unified system of action. With one platform, manufacturers connect people, processes, and technologies, then reinvent manufacturing workflows and improve experiences across the value chain--operations, customers, employees and suppliers. Ultimately, they reduce costs and find new growth opportunities.
Publisher
ServiceNow Industries Podcasts
Category
business · education · government · health & fitness · news · science · technology
Demand is an area where manufacturers are doing a lot of reinvention. Many manufacturers want more control over the relationship with their end customers. However, this is hard to do when working through an intermediary—a dealer, distributor, or reseller. Tune into our third episode of the Connected Manufacturing podcast where we discuss the role of digital workflows in managing dealer and customer experiences.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
26 Jul 2021
Connected Manufacturing: Episode 2: Production
Manufacturers are embracing digital transformation to increase business agility across their value chain. But how can they use digital workflows to address production challenges? Tune into episode two of the Connected Manufacturing podcast where we will be discussing how there is still plenty of untapped potential in how technology can be used to optimize processes and tackle production-related challenges.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
22 Jul 2021
Connected Manufacturing: Episode 1: Supply
Manufacturers are embracing digital transformation to increase business agility across their value chain. But how can they use digital workflows to address supply chain challenges? Tune into episode one of the Connected Manufacturing podcast to learn how a single system of action can help manufacturers reimagine how supply processes.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
12 Jul 2021
What Manufacturing Can Teach Us About Customer Service Operations
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
What the answers and lessons learned from manufacturers and service employees who have matured some of these
As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/digitization-the-fuel-for-after-sales-services-growth.pdf).
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
4 Dec 2020
Navigating IT/OT Convergence in the current manufacturing landscape
In this K20 podcast session you will hear from Eric Ehlers, Director of Marketing for Manufacturing who will discuss how IT and Operations Technology (OT) are becoming more integrated together and what that means within manufacturing going forward. As manufacturing technology has evolved, everything is becoming more interconnected. There is less of a defined line between the factory floor and carpeted space as IoT, Big Data and Automation continue to grow as critical elements in manufacturing.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
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