Market Trends and Solutions

About Market Trends and Solutions

In this podcast series on Market Trends and Solutions, Ronak Agarwal and Aparna Nidhi talk about technologies related to Unified Communications & Collaboration, Unified Communication as a Service, Video Conferencing (video, meeting rooms etc), Contact Center, Telecom Expense Management, Hybrid Work, Digital Transformation, AI/ML, Cloud. They will explore market trends, analyze companies and tell you where the money is and what you need to do to prepare yourself.

Publisher

Ronak Agarwal

Category

technology

Language

en

Explicit

No

First episode

2 Apr 2023

Latest episode

13 Jun 2024

Latest episodes

24 episodes in the feed.

1. 

   13 Jun 2024

   MasterClass on "Digital Workplace and Future of Work" Trends!

   Welcome to a new podcast on Agarwalronak.com Like-Minded Show. Podcast Quick Recap In this episode, Ronak Agarwal interviews Mrinal Rai, an industry veteran with over 16 years of experience in IT trends. They discuss topics like the digital workplace, the future of work, and end-user experience. Takeaways - The digital workplace encompasses the use of technology to create a personalized and efficient work environment for employees. - Measuring the end-user experience is crucial for improving workplace solutions and achieving business outcomes. - The trend in the digital workplace is towards verticalization, where technology is tailored to specific industries and business functions. - The role of HR has evolved in the digital workplace, focusing on employee well-being and creating strategies based on feedback from IT. - Chief People Experience Officers are emerging as leaders in the IT industry. - Sustainability and diversity are becoming important areas of focus, with dedicated roles such as Head of Sustainability. - AI is being used to improve end user services and drive business outcomes. - Maintaining a balance between technology and the human element is crucial. - ISG Global differentiates itself by ensuring that providers deliver on their promises. - The industries being transformed the most are banking and financial services, healthcare, and education. - Organizations should focus on defining their digital workplace strategy and leveraging AI technologies to add value and elevate their roles. Keywords #digitalworkplace (https://www.youtube.com/hashtag/digitalworkplace) #futureofwork (https://www.youtube.com/hashtag/futureofwork) #enduserexperience (https://www.youtube.com/hashtag/enduserexperience) #ITtrends (https://www.youtube.com/hashtag/ittrends) #research (https://www.youtube.com/hashtag/research) #analysis (https://www.youtube.com/hashtag/analysis) #workplacesolutions (https://www.youtube.com/hashtag/workplacesolutions) #challenges (https://www.youtube.com/hashtag/challenges) #experience (https://www.youtube.com/hashtag/experience) #verticalization (https://www.youtube.com/hashtag/verticalization) #businessoutcomes (https://www.youtube.com/hashtag/businessoutcomes) #ChiefPeopleExperienceOfficer (https://www.youtube.com/hashtag/chiefpeopleexperienceofficer) #sustainability (https://www.youtube.com/hashtag/sustainability) #diversity (https://www.youtube.com/hashtag/diversity) #AI (https://www.youtube.com/hashtag/ai) #enduser (https://www.youtube.com/hashtag/enduser) #ISGGlobal (https://www.youtube.com/hashtag/isgglobal) #banking (https://www.youtube.com/hashtag/banking) #financial (https://www.youtube.com/hashtag/financial) #healthcare (https://www.youtube.com/hashtag/healthcare) #education (https://www.youtube.com/hashtag/education) ****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" About Mrinal Rai Industry Analyst with more than 16 years of experience covering key trends in IT services industry and thought leadership: He covers broad areas in digital technologies, transformation, service providers capabilities and IT services market. Author of vendor comparison reports, whitepapers, research articles, customized notes on related topics. Frequently quoted by media, he has also been quoted by key technology publications such as TechTarget, SHRM, CIODive, CMSWire and Dell Perspectives. He was the first runner-up for the 2023, Analyst of the Year in APAC award by IIAR. About Ronak Agarwal Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker. Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching! --- Send in a voice message: https://podcasters.spotify.com/pod/show/agarwalronak/message

2. 

   27 May 2024

   Investing in AI and Automation Solutions for a Better Future

   ****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary In this episode, Ronak Agarwal interviews Michael Greenberg, an entrepreneur with extensive experience in implementing AI and automation in business operations. They discuss Michael's journey as a founder, the challenges he faces, and how he stays ahead of the technology curve. They also explore the key factors to consider when evaluating AI and automation initiatives, as well as the misconceptions and ROI measurement in these projects. Michael emphasizes the importance of clarity, consistency, confidence, capacity, and cash flow in digital operations, and shares insights on adoption and implementation strategies. The conversation explores the challenges and trends in AI and automation implementation. The discussion covers topics such as the impact of data privacy laws on implementation, the importance of communication and training in adoption, the stages of automation refinement, the use of technologies like GPT-4 and Llama, and the future of AI and automation in the digital operations space. **Podcast Chapters: 00:00 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=0s) Show Highlights 00:53 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=53s) Introduction and Guest's Background 07:47 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=467s) Staying Ahead of the Technology Curve 11:29 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=689s) Key Factors in Evaluating AI and Automation Initiatives 14:18 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=858s) Misconceptions about AI Initiatives 20:15 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=1215s) How do you measure ROI for AI-based solutions. 22:14 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=1334s) Adoption and Implementation of AI and Automation 27:36 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=1656s) What is Digital Operations? 28:11 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=1691s) About Third Brain Automation 37:01 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=2221s) The Stages of Automation Refinement 41:55 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=2515s) Exploring the Use of GPT-4 and Llama 46:45 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=2805s) The Rise of Digital Operations and Future Trends 50:44 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=3044s) Disrupting the Contact Center Industry 52:32 (https://www.youtube.com/watch?v=RQm3DzyjWvI&t=3152s) Embracing the Opportunities in Digital Operations **About Speaker Michael Greenberg is the CEO and Founder of Third Brain Automation, a digital operations consultancy that helps companies implement automation, AI tools, and process optimization. With over 10 years of experience building and growing technology-enabled businesses, Michael has a proven track record of using digital tools and remote teams to scale operations. He got his start in the industry founding a podcast production agency, which he eventually sold, and has since helped numerous companies streamline workflows and improve efficiency. Passionate about entrepreneurship and empowering others, Michael enjoys mentoring entrepreneurs and sharing his expertise as a sought-after speaker and modern industrialist. Here is Michael's LinkedIn Profile:   / gentoftech   (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbGhTbGRmTlRiVmR6a3RWcGlLcGMxRW1MRUFqUXxBQ3Jtc0trXzZDTG42czktMDdxRmNnbkh5T0JfdTVnbnRSQ2NINzNYSzU3WFY3RUM1YmJSZkVEMExTSTZoelB2dlVRbmpHODlWcHBna05MSEtUTm1yRlBSVHMzV2h5TkNQT0FqYlVUS0xsX01WS3RiRWZQM3kyVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fgentoftech%2F&v=RQm3DzyjWvI) You can also check out his other links here. X/Twitter:   / gentoftech   (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa2F6VDVSRngwX015NThIRXJUZzdGNmJZaXM4Z3xBQ3Jtc0treVk4THNFcE9CVjN0SGk5XzhWdFJPLXJaN25oQmFJRDJwdHYyS0dTWm5TQ3BVbF91SG4yTXFVYU11ektBbndERmpEdGJvRFI2TDFpb0l0Q0FDZmxMelRSWTFLcXZGdXF5V3NWbFpJTjY3b0s4cl9HVQ&q=https%3A%2F%2Ftwitter.com%2Fgentoftech&v=RQm3DzyjWvI) Personal Website: https://gentof.tech/I'm+Michael+Green... (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHBxXzhBR3JaOVJKSzBrQUYyalktR3gxWmZTd3xBQ3Jtc0trQmdwQkQ3Zml2R1hFX0NBLXRTZlFiTjJ2MTBKRUlIcm5YRWJsOVo0V1lBc2Z6Yy1iRktuZzRrV1FFU0tJNXl1MWFDdXFJeUN5VGlYMnhQTE10bXp3OG1PMFVfMWxzRTJLWF9rZXBUdDdHd01uU1g1OA&q=https%3A%2F%2Fgentof.tech%2FI%27m%2BMichael%2BGreenberg&v=RQm3DzyjWvI) Company Website: https://callforcontent.com/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHlpTDR3dXU4LWhYLUJwSXkxT0pzOC1jQjBCUXxBQ3Jtc0tsUVZFR0MxUjdrTkVCYmI5T3BUX3BaSDd0bmZUdnVxelFtSUl4V0l3RlYyTVE1N081ckJka0tNMHRtS3BQTkthMTVicUh1YWNaaDJXdzF3eWVjSkMtSEJwamx5YWFGUktPRDZuRjRBSXZDb0hUT2pWSQ&q=https%3A%2F%2Fcallforcontent.com%2F&v=RQm3DzyjWvI) **About Ronak Agarwal An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration (https://www.youtube.com/hashtag/futureofcollaboration) #AgileManagedServices (https://www.youtube.com/hashtag/agilemanagedservices) #AI (https://www.youtube.com/hashtag/ai), #UCAAS (https://www.youtube.com/hashtag/ucaas) #WorkplaceTransformation (https://www.youtube.com/hashtag/workplacetransformation) #HybridWorkplace (https://www.youtube.com/hashtag/hybridworkplace) #WXC (https://www.youtube.com/hashtag/wxc) #TimeManagement (https://www.youtube.com/hashtag/timemanagement) #Productivity (https://www.youtube.com/hashtag/productivity) Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK --- Send in a voice message: https://podcasters.spotify.com/pod/show/agarwalronak/message

3. 

   10 Apr 2024

   Don't miss out on these Enterprise Connect Updates from Microsoft, Zoom and Cisco!

   Welcome to a new podcast on Agarwalronak.com Like-Minded Show. ### Podcast Quick Recap Microsoft, Zoom, and Cisco announced several updates at Enterprise Connect. Microsoft introduced updates to Teams phone service, voice isolation, Co-Pilot, autopilot for Teams rooms, intelligent call recap, Teams Premium, and more. Zoom introduced Zoom Workspace, updates to Zoom meetings, Zoom phone, Zoom Rooms, and Zoom chat. Cisco introduced the second generation Cisco board pro, Cisco 9800 series phones, and Webex Suite updates. #Microsoft #Zoom #Cisco #EnterpriseConnect #CoPilot #aicompanion #Zoom ###Takeaways - Microsoft announced updates to enhance the functionality of Teams, including improved phone service, voice isolation, Co-Pilot, and autopilot for Teams rooms. - Zoom introduced Zoom Workspace, which aims to improve teamwork and productivity with integrated collaborative tools. - Cisco unveiled the second generation Cisco board pro, Cisco 9800 series phones, and updates to the Webex Suite. - These updates from Microsoft, Zoom, and Cisco offer new features and enhancements to their respective collaboration platforms. ###Chapters 00:00 Microsoft Teams Updates at Enterprise Connect 03:12 Zoom Updates at Enterprise Connect 06:27 Cisco Webex Updates at Enterprise Connect ###Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" ###About Ronak Agarwal Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker. Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/agarwalronak/message

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