This is the podcast where you receive expert advice, strategies, and tactics from global marketers. Brought to you by RDB.agency, a global marketing agency providing award-winning services for value-driven brands.
Time Codes:
0:00 - Intro
1:31 - Kara’s Origin Story and her indomitable spirit
5:00 - Why Kara wrote her book, “Undaunted”
6:34 - How COVID has impacted Hint Water
20:12 - How purpose and happiness are contributing to the “great resignation”
25:27 - Advice for people trying to build their brands today
31:32 - How Hint Water became the water in the Google offices, Costco, Walmart and beyond
39:23 - Closing remarks from Kara
27 Jul 2021
The hospitality and travel industries post COVID-19 with Stephan Aigner
The Canary Islands, Netherlands, Thailand, Norway
Norway: Hardrock Cafe ----- Color line (Ferry)
Nordic Choice Hotels: Director of Profit Cluster finding the right price at the right time for the right people.
“Pre-Corona, historic data, a huge amount of data, was key to success to predict future travel patterns and price accordingly. At the moment, everything is useless.”
According to the World Tourism Organisation, international arrivals dropped by 74% during 2020.
Safety and flexibility are going to be the prerequisite in this industry… and you’re gonna have advanced contactless room controls, robotic servers, pop-up dining areas.”
Hospitality and Finance
Airlines using crowdsourcing to ask customers how much they want to pay for their flights.
Asian markets as an early indicator that the crisis was going to impact dramatically. (-50-60% travel to Asian countries was already being predicted in Feb. 2020)
Pivot and focus on in-country travelers.
2009 financial crisis only saw a reduction of international arrivals of 4%. It took the industry 4-5 years to achieve price level recovery. It also was followed by the rise of websites like Expedia and booking.com, which now lead the industry. Aigner believes that this crisis will likely give rise to something new as well.
Inter-Nordic travelers make up the largest portion of hotel stays in the Nordic countries. This means that they will likely see their market recover faster than markets that rely heavily on international travelers such as France.
The main focus is now on health and wellness of guests and making them feel safe when being in the hotel.
The smaller you are, the tougher it is at the moment...especially as many of these had a very exposed financial situation before the pandemic and are now having to invest even more to comply with new regulations and attract back guests.
The key to surviving is “finding your niche and attracting the right customers” it doesn’t matter the size of your business.
We’ve seen the emergence of boutique hotels and larger chains creating smaller boutique brands to cater to audiences and offer more variety. Small details that make the experience unique and authentic are what allow smaller hotels to charge more.
While it may be popular at the moment, the trend of hotel advertising targeting multi-generational families vacationing together is not a trend that Aigner sees carrying on into the future.
Sustainability: increase in use in more sustainable forms of travel (trains) or decrease in overall business travel. Banning of as much disposable plastic as possible. Other measures being taken to reduce the overall carbon footprint.
1:56 - What he likes about all the different regions he works in
8:04 - Stephan’s move to Norway and his work with Nordic Choice Hotels
14:43 - How Nordic Choice Hotels reacted to the arrival of the pandemic and COVID’s impact on the travel and hospitality industry
29:48 - A hotel customer’s journey
46:03 - Sustainability
50:41 - Wrap Up
27 May 2021
Christopher Wallace - "Belief, Confidence and Pride" - The Brand Transfer Score
With the evolving digital market space, it is vital for marketers to employ storytelling that displays consistency and considers a consumer-driven brand experience. Christopher Wallace, President, and Co-Founder of InnerView provide an in-depth explanation on developing a brand champion through an omnichannel approach.
With 20 years of experience in brand marketing and consumer experience, Christopher and his team at InnerView have developed the proprietary “Brand Transfer Score” to help marketers gain detailed insights on their brand message and how it reflects on their employees' collaboration. InnerView, the marketing consulting firm has a global reach and aims to drive better sales conversion and enhance user retention.
Christopher Wallace LinkedIn (https://www.linkedin.com/in/christopherewallace/)
Home Page - https://innerviewgroup.com/
BTS Page - http://brandtransferscore.com/
Diana Finnly
#HBS
Time Codes
1:25 - Insights in university life during COVID-19
3:24 - Innerview Group Team & Branding Process
8:32 - What is the Brand Transfer Score?
9:47 - Innerview’s Consumer-driven brand experience
11:08 - Brand dilution and brand champions
12:50 - Brand storytelling & consistency; a Marketing Consultant’s take
15:51 - Shifts in buying decision & sales trajectory during COVID-19
18:08 - How leadership can drive e-commerce trends through an omnichannel vision.
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