Master Samurai Tech Radio, Episode 29: Will AI take over appliance repair jobs?
Triage tools for appliance repair service calls are all the rage today. Whether based on a frequent parts replacement database or more sophisticated database queries and constructs using AI, there's lots of talk about these products.
Team Samurai weighs in on this topic to discuss the proper and improper use of these tools. In the hands of a skilled tech, they can be a time saver. But triage tools cannot make a skilled tech out of PCMs. Lots of nuances to this topic so listen in.
Link to the "Errors, Omissions, and Dummy Directions" video mentioned in this episode: https://appliantology.org/blogs/entry/1259-video-errors-omissions-and-dummy-directions-in-service-manuals/ (https://appliantology.org/blogs/entry/1259-video-errors-omissions-and-dummy-directions-in-service-manuals/)
Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ (https://mastersamuraitech.com/online-appliance-repair-courses/)
Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/ (https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/)
22 Jul 2023
Master Samurai Tech Radio, Episode 30: Headfaked by loading down and how to avoid it
In this Live Dojo, the assembled brethren from Appliantology Monday Morning Quarterbacked a problem a tech was facing on a Whirlpool refrigerator and failed to fix. Turned out the problem was a loading down of the DC power supply caused by a wet evaporator fan motor. We talked about how he could have identified this as an issue and some general SOPs to follow when faced with this issue.
Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ (https://mastersamuraitech.com/online-appliance-repair-courses/)
Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/ (https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/)
28 Mar 2018
MST Radio Episode 28: Selling New Appliances
Special guest, Justin Duby, with Just-in Time Appliance Repair (https://www.justintimeappliance.com) in Grantspass, OR, joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business.
Also, at the end of the show, we give an update on the developing Facebook data-selling debacle that's unfolding. More info on this in my blog post at Appliantology (https://appliantology.org/blogs/entry/1019-the-facebook-zuck-n-jive/).
https://www.youtube.com/embed/95TRIFr2iO4
You can listen to just the audio portion of the vodcast in the player below:
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