by McKinsey & Company
<p>The next normal demands resilience, flexibility, and agility.</p> <p>Join us on <a href="http://www.mckinseytalksoperations.com">www.McKinseyTalksOperations.com</a> where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse operations with technology, and why empowering the workforce with skills and capabilities is key to success.</p> <p>McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit <a href="http://www.mckinseytalksoperations.com">www.McKinseyTalksOperations.com</a> to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at <a href="http://www.linkedin.com/showcase/mckinsey-operations" data-saferedirecturl="https://www.google.com/url?q=http://www.linkedin.com/showcase/mckinsey-operations&source=gmail&ust=1674896999531000&usg=AOvVaw0Sp0r3t_R1DWVeTui08BhV">www.linkedin.com/showcase/mckinsey-operations</a></p>
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12/1/2021
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April 25, 2025
Malte Kosub, Oana Cheta, and Brian Blackader discuss how agentic AI transforms contact centers by enabling real-time decision-making, improving customer experience, and scaling service excellence in this interview episode with Christian Johnson.
March 28, 2025
Daphne Luchtenberg interviews McKinsey Senior Partner Indy Banerjee and IBPAP President and CEO Jack Madrid about transforming global capability centers into innovation hubs through upskilling, AI integration, and continuous innovation.
March 18, 2025
<p>Logistics companies are striving to improve safety, efficiency, and sustainability. Traditional methods often lack real-time data and insights to drive meaningful change.</p> <p>In this episode of McKinsey Talks Operations, Samsara’s CEO and Co-founder, Sanjit Biswas, joins McKinsey’s Renee Jackson to discuss how AI-driven digital solutions are transforming logistics operations, from reducing accidents to optimizing asset utilization.</p> <p>How can AI help your business unlock new levels of operational excellence?</p> <p>McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit <a href="http://www.mckinseytalksoperations.com/">www.McKinseyTalksOperations.com</a> to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at <a href="http://www.linkedin.com/showcase">www.linkedin.com/showcase/</a><a href="http://www.linkedin.com/showcase/mckinsey-operations">mckinsey-operations</a></p><p>See <a href="https://www.mckinsey.com/privacy-policy">www.mckinsey.com/privacy-policy</a> for privacy information</p>
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