Medtech Decoded

About Medtech Decoded

MedTech Decoded is the podcast for healthcare, medical and wellness technology professionals who want to understand the real impact of AI and automation on the industry. Hosted by SJ Walls, consultant, entrepreneur, and founder based in Glasgow, Scotland, each episode cuts through the hype to explore the strategies, tools, and mindset shifts that are actually changing how healthcare businesses operate and compete. From AI diagnostics to automation workflows, digital health innovation to leadership in a rapidly evolving sector, SJ brings in the people doing the real work and asks the questions that matter. Whether you're a clinician, a founder, an investor, or a curious mind navigating the future of health technology this is your weekly briefing. New episodes every week. Subscribe now so you don't miss the first one.

Publisher

Sarah-Jane

Category

business

Language

en

Explicit

No

First episode

22 Apr 2026

Latest episode

5 Aug 2026

Latest episodes

14 episodes in the feed.

1. 

   5 Aug 2026

   Context in AI models

   The conversation explores the critical role of context in AI models and the importance of providing agents with the right tools and context to perform effectively. It delves into the use of .md files for context and the significance of building systems for bots and agents to access and utilize information effectively. Takeaways Context is essential for AI models to understand and perform effectively. Agents require context, tools, and intelligence to function effectively. Chapters 00:00 The Importance of Context in AI Models 02:50 Understanding the Role of an Agent 08:05 Providing Context and Tools for Agents 19:53 Creating and Using .md Files for Context 32:07 Building Systems for Bots and Agents

2. 

   4 Aug 2026

   AI voice for health care clinics

   Sara Jane discusses the implementation and benefits of voice AI in clinics and health-based businesses. She demonstrates live testing of the system and explains the integration with various platforms. Sara Jane also provides details about the knowledge base, cost, and accessibility of the AI service, emphasizing the importance of embracing change. Takeaways Voice AI for clinics offers 24/7 patient triage, appointment booking, and rescheduling. Transparency and training are key to patient acceptance of AI in clinics. Chapters 00:00 Embracing Change and Conclusion

3. 

   31 Jul 2026

   Little bit naughty in how we use our bot in clinic

   The conversation covers the implementation of bots for automating sales, customer interaction, equipment sales, and appointment booking in a medical clinic. It showcases the use of technology to streamline processes and improve customer experience. Takeaways Automation of sales processes using bots Efficient handling of customer inquiries and appointment booking Chapters 00:00 Automating Sales with Bots 01:21 Customer Interaction and Information Gathering 03:19 Selling Equipment and Handling Inquiries 08:24 Booking Appointments and Managing Patient Information

4. 

   31 Jul 2026

   Talk to the sports rehabilitator Emily.

   The conversation with Emily, a sports rehabilitator, covers a wide range of topics, including the role of sports rehabilitation, differences from physiotherapy, patient treatment, multi-disciplinary team approach, common mistakes in injury management, and the importance of confidence in returning to activities. Emily's journey, professional development, and patient engagement are also highlighted. Takeaways Sports rehabilitation is not just for athletes; it is for anyone with an injury or pain. Patients should seek a Bas Rat registered sports rehabilitator for specialized MSK health care. Chapters 00:00 Introduction to Sports Rehabilitation 00:30 What is a Sports Rehabilitator? 01:21 Difference from Physiotherapy 03:21 Regulation and Accreditation 03:51 Education and Training 04:51 Motivation to Become a Sports Rehabilitator 05:31 Types of Patients Treated 06:31 Differences Between Sports Rehabilitator, Physiotherapy, Personal Training, and Massage Therapy 07:30 Multi-disciplinary Team Approach 09:11 Post-Rehabilitation and Recovery 14:37 Common Mistakes in Injury Management 18:33 Role of Pain and Load Management 21:17 Confidence in Returning to Activities 24:38 Role of Sports Rehabilitation in MSK Team 26:07 Communication and Patient Management 29:52 Professional Development and Pilates Training 36:26 Patient Engagement and Myths in Sports Rehabilitation 38:18 Career Development and Patient Engagement

5. 

   14 Jun 2026

   Charlie Clinical: Building the AI Clinical Assistant I Actually Needed

   What happens when a clinician gets frustrated with the technology that's supposed to save time? In this episode of MedTech Decoded, Sarah-Jane Walls takes you behind the scenes of Charlie Clinical, the AI-powered clinical assistant she built after 18 months of using existing documentation tools in practice. Designed specifically for physiotherapists, podiatrists, sports therapists and MSK clinicians, Charlie Clinical combines consultation transcription, clinical decision support, automated report generation, rehabilitation planning and prescription request workflows into one intuitive platform. SJ shares the real-world frustrations that led to its development, including endless copying and pasting, rising software costs, and disconnected systems that slow clinicians down rather than support them. Inside this episode you'll discover: • Why existing AI note-taking tools weren't enough • How Charlie Clinical integrates NICE guidelines, NHS MSK pathways and BNF medication references • The role of AI in supporting (not replacing) clinical decision-making • Automated patient letters, GP referrals and treatment notes • Simple rehabilitation handouts generated directly from clinical consultations • Prescription request workflows for allied health professionals • Direct integration with Cliniko and future plans for wider practice management software support • Opportunities to become one of the first Charlie Clinical beta testers If you're a healthcare professional drowning in paperwork and looking for practical ways to use AI in clinical practice, this episode offers a glimpse into what the future of healthcare documentation could look like. To learn more about Charlie Clinical or register your interest in beta testing, connect with Sarah-Jane Walls and the MedTech team. AI should reduce administrative burden, improve patient care, and give clinicians more time to do what they do best. That's exactly what Charlie Clinical was built to achieve.

6. 

   11 Jun 2026

   CES symptoms can be misdiagnosed, leading to delayed treatment severe neurological damage.

   The conversation delves into the understanding of Claudia Quena Syndrome, the impact on the individual's life, symptoms, clinician visits, misdiagnosis, hospitalization, recovery, long-term effects, and management. The conversation delves into the life-altering impact of a medical condition, the physical limitations and challenges faced, the journey of rehabilitation, and the role of podiatry intervention in providing relief and support. It also highlights the importance of recognizing red flags and providing comprehensive patient care. Takeaways Claudia Quena Syndrome symptoms can be misdiagnosed, leading to delayed treatment and severe neurological damage. Understanding the impact of Claudia Quena Syndrome on an individual's life and the challenges of recovery is crucial for healthcare professionals. Life-altering impact of medical conditions Challenges and limitations in physical mobility Importance of comprehensive patient care and recognizing red flags Chapters 00:00 Understanding Claudia Quena Syndrome 05:54 Symptoms and Clinician Visits 17:34 Hospitalization and Recovery 28:19 Long-Term Effects and Management 33:52 Physical Limitations 40:17 Foot Pain and Relief 54:46 Red Flags and Patient Care

7. 

   31 May 2026

   AI in Podiatry: Saving Time Without Losing the Human Touch

   Steph Owen shares her experience of a typical clinic day at Soul Podiatry, highlighting the diverse range of services offered and the challenges of managing multiple roles. She discusses the adoption of Heidi, an AI transcription tool, to improve clinical efficiency and streamline note-taking. The conversation delves into the functionality of Heidi, its impact on patient experience, and the trust and risk associated with using the tool. The conversation covers the use of Heidi, an AI tool, to improve workflow efficiency, team utilization, and business impact. It also delves into the mindset and adaptation required for embracing new tools and the importance of work-life balance in the context of AI adoption. Takeaways Adopting AI transcription tools like Heidi can significantly improve clinical efficiency and streamline note-taking. Heidi's impact on patient experience, trust, and risk management is a crucial consideration for healthcare professionals using the tool. Workflow efficiency and time-saving benefits of AI tools like Heidi Embracing change and adapting to new tools for improved clinical practice Chapters 00:00 A Day in the Life of Soul Podiatry 13:02 Understanding Heidi's Functionality 25:02 Enhancing Patient Experience with Heidi 32:12 Workflow Efficiency with Heidi 45:28 Business Impact and Adoption of AI Tools 52:21 Embracing Change and Work-Life Balance

8. 

   14 May 2026

   AI bots and automation, and marketing and communication

   The conversation provides an inside look at MedTech, covering its overview, AI bots and automation, and marketing and communication. The overview includes a tour of the MedTech system, its features, and functionalities. The AI bots and automation section delves into the use of AI bots for conversation and voice AI, as well as the training and capabilities of these bots. The marketing and communication segment explores the use of the platform for scheduling, social media management, and automations for customer interactions. Takeaways MedTech Overview AI Bots and Automation Marketing and Communication Chapters 00:00 Inside MedTech: Overview 13:05 Marketing and Communication

9. 

   6 May 2026

   Let's talk medical tech/AI

   Welcome to MedTech Decoded. This podcast I created as a clinician myself and also owning a consultancy for the last 10 years, helping medical practises throughout mainly the UK implement systems, smart systems, and automation into their businesses. We talk about AI, we talk about coding, we talk about CRM systems, booking systems, and more. This is the podcast for those in the wellness and medical profession who want to start to implement AI into their business.

10. 

    6 May 2026

    How Jo Uses AI to Run a Beauty Business

    In this episode of MedTech Decoded, SJ Walls is joined by Jo from She is Beauty, a beauty and wellness salon in Giffnock, Glasgow. Jo shares how she moved from paper diaries and phone calls to online booking, business WhatsApp, automation and AI-supported systems. We talk about what it really feels like to bring tech into a service business, why AI does not have to make things impersonal, and how beauty, wellness and clinic owners can start using better systems one step at a time. This is a practical, honest conversation about AI in a real business, not future hype. Find Jo at She is Beauty: https://www.sheisbeautysalon.co.uk/ (https://www.sheisbeautysalon.co.uk/)

11. 

    23 Apr 2026

    Goals are often unachievable

    The conversation delves into the challenges of financial change, the struggle to take a leap, and the rarity of self-motivation in achieving goals. It highlights the difficulty in making financial changes, the resistance to taking a leap, and the rarity of self-motivation in achieving goals. Takeaways Financial change is difficult People struggle to take a leap Creatures of habit Goals are often unachievable Self-motivation is rare Chapters 00:00 Challenges of Financial Change

12. 

    22 Apr 2026

    From Army to Author John Gibbons & the Body Master Method | MedTech Decoded

    John Gibbons left school at 15 with no qualifications. He joined the army at 16, served in the Gulf War, and worked his way from physical trainer to osteopath to lecturing at Oxford University. Today he has nine best-selling books, 17,000+ students worldwide, and a business that runs while he's teaching in Barbados or coaching the San Jose Sharks ice hockey team. In this episode of MedTech Decoded, SJ Walls sits down with John to unpack the full story — the journey, the books, the COVID pivot that changed everything, and the tech stack that makes it all work. WHAT WE COVER: 00:00 Introduction 02:30 The Signal — Jim Rohn & packaging your expertise 05:00 From South Wales to Oxford University — John's story 12:00 How a signed book contract forced the first book into existence 18:00 When did John realise his knowledge could reach beyond the treatment room? 22:00 COVID, the online pivot, and why he never would have done it voluntarily 28:00 Kajabi — running a global education business with 17,000+ students 34:00 Meet Alfie — the AI bot built for the Body Master Method 38:00 What AI can and can't do for osteopaths and manual therapists 44:00 Passive income, books as assets, and not trading time for money 50:00 Advice for clinicians with knowledge worth sharing 54:00 What's next — new course, new book, Barbados, San Jose BOOKS MENTIONED: The Chimp Paradox — Prof Steve Peters Eat That Frog — Brian Tracy Atomic Habits — James Clear QUOTE OF THE EPISODE: Jim Rohn — "Work harder on yourself than you do on your job." CONNECT WITH JOHN GIBBONS & THE BODY MASTER METHOD: Website & courses: https://www.johngibbonsbodymaster.co.uk (https://www.johngibbonsbodymaster.co.uk) Online courses: https://bodymaster-method.mykajabi.com (https://bodymaster-method.mykajabi.com) YouTube: https://www.youtube.com/user/Jgibbo246 (https://www.youtube.com/user/Jgibbo246) Facebook: https://www.facebook.com/bodymastermethod (https://www.facebook.com/bodymastermethod) ABOUT MEDTECH DECODED: MedTech Decoded is the weekly briefing for clinicians, founders, and healthcare operators serious about AI and innovation in health technology. Hosted by SJ Walls, based in Glasgow, Scotland. Want to be a guest? Book here: https://medtechdecoded.com/podcastbookings (https://medtechdecoded.com/podcastbookings) Subscribe for new episodes every week. If this was useful, please leave a review — it genuinely helps more people find the show.

13. 

    22 Apr 2026

    From Army to Author

    John Gibbons shares his journey from a challenging childhood to becoming a renowned figure in the field of osteopathy. His experiences in the military, training, teaching, and career growth highlight the resilience and determination required to overcome adversity and achieve success. Takeaways Overcoming adversity Career progression Chapters 00:00 Early Life and Adversity

14. 

    22 Apr 2026

    AI Bot for Course Sales

    The conversation covers digital engagement, AI bot development, automation of sales and course booking, communication management, and the impact of embracing tech and AI in work. John's knowledge-based AI bot, Alfie, is a key focus, along with the automation of communication and sales processes. Takeaways AI bot development Communication automation Chapters 00:00 Digital Engagement and Communication In this episode, SJ Walls sits down with John Gibbons — osteopath, international best-selling author of nine books, and founder of the Body Master Method. John's story isn't a straight line. He left school at 15 with no qualifications, joined the army at 16, served in the Gulf War, and worked his way from physical trainer to osteopath to lecturing at Oxford University. Today, he has over 17,000 students worldwide, his books have been translated into eight languages, and his business runs largely without him being in the treatment room. In this conversation, we get into the journey, the books, the pivot to online during COVID, and the tech stack — including Kajabi, Go High Level, and the AI bot we built together — that makes it all work. This one is full of grit, honesty, and genuinely useful insight for any clinician thinking about what's possible beyond the clinic. What we cover: Growing up in the valleys of South Wales and the unlikely road to Oxford University How a signed book contract changed everything — and why accountability is the real secret to getting things done Why John never would have gone online if COVID hadn't forced his hand How Kajabi became the backbone of a global education business with 17,000+ students The AI bot we built for John — meet Alfie — and where that's heading Why AI will never replace the hands-on human touch in manual therapy, but will change almost everything else around it The honest truth about passive income — and what it actually takes to get there Books, motorbikes, Barbados, and coaching the San Jose Sharks The Decoder — three things to take away: Knowledge doesn't have to live in the treatment room. John built a global business on expertise he already had — the difference was packaging and systems. Books aren't just credentials. Every one of John's became a course, an income stream, and a reason for someone to trust him before they'd ever spoken to him. There's no single platform that does everything — but the right tools, used consistently, change everything. Connect with John Gibbons & the Body Master Method: Website & courses: www.johngibbonsbodymaster.co.uk (http://www.johngibbonsbodymaster.co.uk) Online courses (Kajabi): bodymaster-method.mykajabi.com (http://bodymaster-method.mykajabi.com) YouTube: youtube.com/user/Jgibbo246 (http://youtube.com/user/Jgibbo246) Facebook: facebook.com/bodymastermethod (http://facebook.com/bodymastermethod) Books: available via John's website and all major book retailers

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Based on episode analysis; this does not confirm that the show is currently accepting guests.