Meet the CIO

About Meet the CIO

Meet the CIO is a podcast series produced and published by TechCentral and published monthly. We talk to IT leaders across South Africa about the role of technology in their organisations.

Publisher

TechCentral

Category

business · technology

Language

en

Explicit

No

First episode

2 Aug 2024

Latest episode

9 Sept 2026

Latest episodes

14 episodes in the feed.

1. 

   9 Sept 2026

   Shoprite Group's Chris Shortt on what a supermarket becomes

   Shoprite CTO Chris Shortt on meeting the customer anywhere, the SAP core underneath it and hiring for a world of agents. Chris Shortt, chief technology officer at Shoprite Group, says the work of the next five years is meeting the customer at their point of need, wherever that is – and that this does not mean the end of the store. Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Shortt said Africa’s largest retailer is building towards a unified experience regardless of how a customer reaches it: ordering by voice from a home assistant, or walking in to choose their own tomatoes and their own fillet. “How do we blend that for you so that it’s actually how you want to do things, as opposed to how we might want you to do things,” he said. The group’s store footprint, he added, is as alive and active as it has always been, and its point of presence in communities still makes a difference to customers. Delivering on that promise rests on a real-time inventory layer, which is why modernising Shoprite’s core SAP retail platform is the largest technology project the group has running. Shortt also discusses: • How the CIO/CTO’s job has changed, with the infrastructure now simply expected to work and the role shifting towards helping business counterparts understand the art of the possible; • Why about 12 000 Shoprite employees are using generative AI, and how the gateway the group built picks the least expensive model that can handle a request; • Why his product teams now pair one or two people with several agents, and what he put to the group’s chief people officer about recruits who arrive with agents of their own; • Why he will not comment on other retailers’ ERP failures, and the “day in the life of” testing he relies on instead; • What he tells the audit and risk committee when they ask what keeps him up at night; and • The book that shaped his thinking, and the productivity habit he will not work without. Don’t miss a great discussion on the future of retail.

2. 

   13 Aug 2026

   Derek Wilcocks on how AI finally Vitality

   Discovery group CIO Derek Wilcocks on personalised Vitality, the limits of AI coding and why growth beats cost-cutting. Derek Wilcocks, group CIO at Discovery, says AI has finally given the group the ability to do something it has wanted to do since Vitality launched more than 25 years ago: personalise it. Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Wilcocks said Personal Health Pathways is built on AI models trained on member data collected since 2000, and used only with a member’s consent. For most of Vitality’s history, the targets were identical for everyone. The programme can now suggest a walk, a glucose test or a cancer screening rather than a run. Wilcocks spent 23 years at Dimension Data, now NTT Data, where he ran Internet Solutions, served as group CIO and led the Middle East and Africa business as CEO. He was the 12th person to join Internet Solutions and founded a subsidiary that sold the first firewalls into South Africa’s banks. He joined Discovery in 2018. In the discussion, he is candid about the limits of AI in software development. Discovery is measuring efficiency gains of roughly 20-25% in some areas from AI coding tools, but developers in large corporates were spending only a quarter to a third of their time writing code to begin with. Senior developers use all the major agentic coding frameworks, though the group has spent heavily on guardrails constraining what those tools are allowed to do. Wilcocks also discusses: • Why Discovery’s health and life businesses buy no traditional enterprise software, developing everything from scratch; • Why he thinks Elon Musk is right about the direction but wrong about the timing on the end of source code, and the three problems standing in the way – explainability, efficiency and maintainability; • Why the decade in which knowing how to code was enough to walk into a job has come to an end; • How a federated model with around 14 CIOs across the group is held together by mandatory central security, privacy and ethics functions – and what happened when Discovery’s data scientists were asked to simplify the AI rules written for them; • Why he sees AI at Discovery as primarily a growth story rather than a cost-cutting one, with staff retrained and redeployed rather than cut; and • His route into computers, from a Commodore Vic-20 with 4KB of memory to the father who cured him of wanting to be an electrical engineer. Don’t miss any of the other great interviews on TechCentral’s Meet the CIO.

3. 

   28 May 2026

   Absa CITO Johnson Idesoh on AI, cyber and the future of banking

   Meet the CIO is brought to you by NTT DATA -- Johnson Idesoh, group chief information and technology officer at Absa, says AI in all its forms – generative, agentic and the AI now being wielded by cybercriminals – is the single biggest topic on his desk, but cautions that it remains a tool that has to be tied directly to business strategy and customer outcomes to deliver value. Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Idesoh said AI is maturing rapidly into heavily regulated industries such as financial services, and that banks must use the same technology to counter adversaries who are themselves deploying it. Idesoh has held senior technology leadership roles across several large organisations, including group CIO at Old Mutual and leadership positions at insurer Aviva and pharmaceutical group AstraZeneca, before joining Absa as group CTO. In the interview, Idesoh unpacks the thinking behind Absa's R2.4-billion software impairment in its 2025 financial year – a 13-fold increase on the prior year's write-off – explaining that it was driven not by a single large asset but by more than 100 smaller ones, and reflected three things: • A fundamental shift in group strategy under new group CEO Kenny Fihla towards a Pan-African, client-led model; • A changing regulatory regime; and • The accelerating pace of technological change in AI, data and cybersecurity. He also reflects on how banking technology has evolved – from the water-cooled mainframes of the 1990s to today’s far smaller IBM z16 machines and the move towards cloud and service-based consumption – and why the real challenge is not the mainframe itself but the decades-old Cobol software paradigms still running on it. Listen to the interview Idesoh also discusses: • The noise around Anthropic’s “Mythos” model and what AI-driven vulnerability discovery means for bank cybersecurity, arguing that organisations should not panic but must become adept at using AI to find and remediate vulnerabilities at speed; • Whether such models should be released to the public immediately or to large institutions first; the impact of AI on software development jobs, and his view that the traditional junior-to-senior developer pyramid may give way to apprenticeship-style models; • How Absa is encouraging its technology talent to keep pace through leadership, early-adopter advocates and gamified celebration of new skills; • The bank’s deployment of agentic AI, including its customer-facing AI agent and an internal IT-support agent that has handled queries from 11 000 colleagues with a 90% resolution rate; and • His own path into technology, from an aspiring airline pilot who realised aircraft were becoming “flying computers” to a career that began on a BBC Micro. Don’t miss any of the other great interviews on TechCentral’s Meet the CIO.

4. 

   23 Mar 2026

   Healthbridge CTO Anton Fatti on the future of digital health

   Anton Fatti, chief technology officer of HealthBridge, says the doctor-patient relationship must remain at the centre of digital transformation in healthcare, even as AI reshapes how medical practices operate. Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Fatti said AI and cloud computing are already easing the administrative burden on doctors and medical professionals, allowing them to spend more time with patients rather than on paperwork and back-office tasks. Fatti joined Healthbridge as CTO in February 2025, bringing experience from senior technology leadership roles at the South African Revenue Service, where he served as chief technology and innovation officer, as well as at Discovery, where he was chief digital officer, and data business Lightstone, where he was CIO. Healthbridge, founded in 1999, positions itself as a technology partner that helps medical professionals run their practices so they can focus on patient care. The company’s offerings have evolved significantly since its early days – from a pre-cloud, pre-AI era to a modern cloud-based software-as-a-service platform built in partnership with Google Cloud. In the interview, Fatti discusses how the company has structured its innovation efforts. He also addresses which parts of clinical workflows are ready for AI automation today and which must remain human-led, and how far the industry is from AI playing a decisive role in diagnosis. On the shortage of medical professionals in South Africa, particularly in certain specialities, Fatti explores how AI and other modern tools can make doctors more productive – and whether practitioners are receptive to adopting them. He also shares his views on how policymakers should be thinking about AI in healthcare, the new skills emerging inside his teams and his approach to disrupting Healthbridge’s own business model before a competitor does.

5. 

   2 Feb 2026

   Meet the CIO | Inside the JSE’s tech engine with CIO Tebalo Tsoaeli

   Technology sits at the heart of modern capital markets, and nowhere is that more evident than at the JSE. In the latest episode of Meet the CIO, TechCentral editor Duncan McLeod sits down with Tebalo Tsoaeli, the bourse’s CIO, to unpack how technology underpins Africa’s largest stock exchange – and how it is evolving for a more digital, global and real-time future. Meet the CIO is brought to you by NTT DATA, where global experience meets local impact. Tsoaeli has spent his entire career in financial services technology, starting out as an application developer at Rand Merchant Bank before holding senior technology roles at Standard Bank, Investec, Nedbank, FirstRand and Sanlam. He became CIO of the JSE three years ago, bringing deep experience in large-scale, mission-critical systems to one of the most tightly regulated technology environments in the country. In the conversation, Tsoaeli reflects on his early exposure to computing and how a formal grounding in computer science shaped his career path. While he is clearly a technologist at heart, he explains how his role has evolved beyond pure IT delivery to focus on strategy, resilience, regulatory compliance and enabling market growth. A major theme of the discussion is the JSE’s technology stack and how it has changed over time. Tsoaeli explains how the exchange now works closely with Amazon Web Services, moving away from a purely on-premises model to leverage cloud infrastructure for scalability, resilience and performance. He also addresses the question many market participants ask: can the cloud really be trusted with mission-critical exchange workloads, especially in a world where outages at global providers can have far-reaching consequences? Latency and real-time trading are central concerns for any exchange, and Tsoaeli provides insight into how the JSE’s infrastructure supports the full trading lifecycle – from pre-market activity through live trading to post-trade clearing and settlement. He also touches on the exchange’s networking architecture and how it is designed to deliver predictable, low-latency performance for brokers and market participants. The episode also explores the JSE’s strategic technology partnership with Nasdaq. Tsoaeli explains how this relationship operates at a technology level and what it has delivered so far, including support for market modernisation and international interoperability. Closely linked to this is the modernisation of the JSE’s Broker Dealer Accounting system, a project Tsoaeli describes as critical to improving efficiency, resilience and future-readiness. Given the highly regulated nature of financial markets, security and compliance are never far from the conversation. Tsoaeli outlines how the JSE balances innovation with stringent regulatory requirements, and what this means for data protection, operational risk and trust in the market. Looking ahead, the discussion touches on cross-border capital flows, dual listings and the potential role of emerging technologies such as artificial intelligence and machine learning in trading and market operations – along with the risks that come with them. Finally, Tsoaeli shares his perspective on what success looks like for the JSE’s technology journey over the next three to five years, how he sees the role of the CIO evolving, and – in a lighter moment – his favourite productivity hack.

6. 

   17 Nov 2025

   How BDO’s Khaya Mbanga is preparing the firm for an AI future

   Welcome to season 2 of Meet the CIO, TechCentral’s podcast series that dives into the minds of South Africa’s top technology leaders. Meet the CIO is brought to you by NTT DATA – where global experience meets local impact. After a highly successful first season featuring CIOs from across the corporate landscape, we’re kicking off season 2 with a conversation with Khaya Mbanga, chief information and digital officer at BDO South Africa, where he also heads the firm’s growing BDO Digital division. BDO is one of the world’s largest professional services firms, specialising in audit, tax and advisory. Headquartered in Belgium, its name comes from the three founding firms – Binder, Dijker and Otte – that merged to form the organisation. In this wide-ranging episode, Mbanga reflects on his career journey through consulting, FMCG and mining; how he first got into technology; and the evolution of the CIO role into one that now straddles digital strategy, cybersecurity, AI and organisational change. He also unpacks his passion for artificial intelligence, including his involvement in the IITPSA Special Interest Group on AI and Robotics, and offers his perspective on how AI will reshape auditing, tax and broader business functions in South Africa. From managing hallucinations in large language models to rethinking talent pipelines, Mbanga shares candid insights into both the opportunities and risks ahead. Topics covered include: • What it means to be the CIDO of BDO South Africa • Career background across consulting, FMCG and mining • His first computer and how he got into technology • Robotic process automation in the mining sector • How AI will transform auditing and tax • Dealing with the risk of AI hallucinations in data-sensitive environments • The broader impact of AI on South African business • Technology talent shortages and what skills CIOs need today • His favourite productivity hacks and tools Don’t miss this great opener to the new season of Meet the CIO. If you missed any of the interviews from season 1, you can find them all on TechCentral.

7. 

   30 Jul 2025

   How Marijke Guest steered Nedbank through an IT crisis

   When Nedbank realised early last year that its mammoth core banking overhaul and modernisation programme was going awry, it turned to Marijke Guest for help. Guest, CIO of Nedbank Corporate and Investment Banking (CIB) and payments and a veteran of the financial services group, tells TechCentral’s Meet the CIO about how the bank realised it was headed for trouble, and what it took to get the project back on track and delivered – all in little under a year. According to Nedbank, the project was thought to be 80% complete, but when it was reassessed in January 2024, it became clear that only around 20% of the actual scope had been delivered. “Designs were incomplete,” the bank said. “Engineering practices were out of date. Key components, such as the liability rates engine, product lifecycle workflows and real-time processing, were either broken or unbuilt. The programme was years behind its intended outcomes, and the bank’s reputation was at stake.” Guest, who has worked at Nedbank for the past 25 years, tells Meet the CIO’s Duncan McLeod about: • When and why Nedbank first decided it needed to modernise its core banking systems and what the project would entail; • What’s involved in an undertaking like this, and why there’s potential for things to go wrong that could lead to huge cost overruns – as has happened at other South African banks that have embarked on similar modernisation programmes; • What Nedbank’s core banking modernisation project aimed to achieve, and why it was at risk of being derailed; • What she did to get it back on track and motivate the IT teams involved; • What it took to get everyone to start pulling in the same direction and ensure the project was delivered on time with zero reputational impact to the bank; • How she coped with the immense pressure she and her teams were under from the board and top management to get the project done right, on time and within budget; • What Nedbank can do now that it couldn’t do before, and how that positions it next to its rivals – both the traditional banks and the new digital bank challengers that have emerged in recent years; and • What CIOs who are embarking on similarly complex IT projects can learn from Nedbank’s project – including the pitfalls they should watch out for, and what areas they should be careful not to neglect. Guest was ultimately awarded Nedbank’s Chief Executive Award for her leadership of the project. No one involved in IT management should miss this fascinating discussion!

8. 

   13 May 2025

   Schalk Visser on Cell C's big tech pivot

   Meet the CIO | Schalk Visser on Cell C’s big pivot Schalk Visser has worked in telecommunications for more than 20 years, first at Telkom, then at Vodacom and now at Cell C, where he has served as chief information and technology officer since 2020. Visser, an engineer, joined Cell C 13 years ago – during the tenure of former CEO Alan Knott-Craig – as an executive in the company’s programme management office, where he helped lead a renewal of its radio access network. TechCentral’s guest in the latest episode of the publication’s Meet the CIO podcast, Visser tells host Duncan McLeod about his career journey in telecoms before delving into his work in helping transform Cell C’s technology stack – with a focus on recent years as the operator moved to shut down its own radio access network in favour of partnerships with other mobile operators. In the interview, Visser chats about: • Where his interest in technology began; • His time with Telkom and Vodacom, including his experience helping build Vodacom’s network in Mozambique; • The changes that have occurred at Cell C in recent years and why they’re significant – including a look at the network partnership with MTN and Vodacom, and what that’s allowed the company to do differently; • His day-to-day role as head of technology at Cell C; • The role of technology in supporting what is essentially a technology business; • The changes he has brought to Cell C’s technology stack and why; • The recent ransomware attack – what happened, and what’s been done to address it; and • What’s exciting him about what’s coming down the line in telecoms technology. Don’t miss a great interview!

9. 

   23 Apr 2025

   Yosheen Padayachee's unconventional journey into tech leadership

   Yosheen Padayachee, group IT director at Tsebo Solutions Group, is our guest in this episode of TechCentral’s Meet the CIO. -- Yosheen Padayachee was named as one of the top 100 most influential women in technology in 2024 and has been recognised among the Cyber 50 leaders in cybersecurity in Africa. Padayachee, who serves as group IT director at workplace management solutions company Tsebo Solutions Group, is TechCentral’s guest in this episode of Meet the CIO. Previously CIO for Africa at Momentum Metropolitan Holdings, Padayachee is pursuing a doctorate in technology innovation. She shares her story in this interview. She unpacks: • How her career pivoted from healthcare into IT and IT management; • Her career journey so far, which has included roles in the banking sector at Nedbank and FNB, and important lessons she’s learnt along the way; • The role of IT at Tsebo Solutions Group; • The big technology projects she’s currently helping lead; • Her insights on cybersecurity in modern organisations, and why security must be embedded at the foundation of all digital innovation; • The impact of AI on the ability of companies to protect themselves from cyber adversaries; and • Why gender diversity in the male-dominated technology industry is vital – and what needs to be done to encourage more young women to choose technology as a career. Don’t miss this insightful conversation.

10. 

    10 Mar 2025

    Meet the CIO | Kerissa Varma on what it takes to be a top CISO

    Being a chief information security officer (CISO) in 2025 is a daunting role, but one that TechCentral’s guest in this episode of the Meet the CIO relishes. Kerissa Varma, who was recently appointed as chief cybersecurity advisor in Africa for Microsoft, previously served as group CISO at Vodacom and before that as group CISO at Old Mutual. She understands what it takes to be a leading CISO. She tells Meet the CIO about what’s involved in being a leader in enterprise cybersecurity, why she is passionate about developing female talent in the industry – she heads the South African chapter of Women in Cybersecurity – and what it takes to “make it” in what is very much still a male-dominated industry. Varma chats about her experience as group CISO at Old Mutual and Vodacom. She also unpacks: • How she became a leader in the enterprise security space; • The role of a CISO in the modern enterprise – and why interpersonal skills are just as key as understanding technology; • The top functions and priorities of today’s CISO; • Strategies to fight the cybercrime scourge – including a look at how South African companies should be dealing with ransomware; • Artificial intelligence and how it is transformation the infosec space – the impact, the threat and the opportunity; • Quantum computing and the impact it could have in years to come; • The gender imbalance in the infosec space and why it’s a concern to her; • Skills development in cybersecurity in South Africa; and • Her new role at Microsoft. Don’t miss a fascinating conversation. And if you missed any of the previous episodes of Meet the CIO, you can find them here.

11. 

    13 Nov 2024

    Meet the CIO | The Capital Hotels' José Soares – from gamer to director of IT

    José Soares, director of IT at The Capital Hotels, Apartments and Resorts, fell in love with computers when his dad brought home a Sinclair ZX81. Through a series of upgrades – from the Commodore 64 to early Apple machines and eventually his first PC – Soares developed a passion for gaming and technology. Meet the CIO is presented by Wipro That passion led him to co-found a mobile gaming company and eventually to pursue a career in IT management. Our guest in the latest episode of Meet the CIO, Soares tells TechCentral editor Duncan McLeod about the journey that led him to The Capital Hotels group. Soares also discusses: • The assets owned by the group and why it’s focus is a little different to other companies in the hospitality industry; • What the group’s IT stack looks like, and the big projects Soares is leading; • How the internet and modern technology have transformed the hospitality industry; • His strategic priorities as head of IT; • The role of artificial intelligence in the hospitality industry, and how The Capital Hotel is approaching AI; • The qualities that make for a good CIO; and • The importance of developing the next generation of IT talent. Don’t miss a great conversation!

12. 

    7 Oct 2024

    Standard Bank Group CIO Jörg Fischer – mission-critical IT

    At more than R23-billion/year, Standard Bank Group has the biggest IT budget of any company in South Africa – and quite possibly in the whole of Africa. The man charged with ensuring the continent’s largest financial services provider is spending that money optimally is group CIO Jörg Fischer, who is TechCentral’s guest in this episode of Meet the CIO, the publication’s monthly interview series presented by Wipro, where, instead of focusing on the vendors of technology, we interview the end users of IT – banks, retailers, manufacturers and more – about how they’re using modern technology to grow their businesses and drive their strategic agendas. In this episode of Meet the CIO, Fischer chats about the technology function at Standard Bank Group, the role of a CIO in the financial services industry, the big strategic IT projects which the bank is involved with – and much, much more. Among other topics, Fischer discusses: • The career trajectory that resulted in him becoming a top IT leader; • Why Standard Bank Group spends as much as it does on IT, and where that spending is directed; • How IT aligns with the group’s strategic focus areas; • The decision to migrate to SAP’s core banking solution, what was involved, the lessons learned and how the platform is working for the bank in 2024; • What Standard Bank’s technology stack looks like, and its investment in the cloud; • What makes a good CIO in 2024, including the skills that are important in the role; • How Standard Bank is approaching AI – and what it can actually achieve for the bank and its clients; • How technology is changing the banking industry; • Standard Bank’s approach to cybersecurity; and • How Standard Bank attracts and retains IT talent. Don’t miss a fascinating conversation that provides great insight into how IT has become mission critical in modern banking.

13. 

    10 Sept 2024

    Investec's Shabhana Thaver: 'It’s not all about the tech'

    Meet the CIO is presented by Wipro. --- There is much more to being a chief information officer than being an advocate of the latest technology. In fact, articulating a vision, and architecting it, is critical. That’s according to Shabhana Thaver, CIO at Investec Specialist Bank, who is the guest in the hot seat in episode 2 of TechCentral’s new interview series, Meet the CIO, which is presented by Wipro. According to Thaver, technology is changing banking and many other industries in fundamental ways, and CIOs need to play a big role in providing an holistic view to the rest of the C-suite of what those changes mean for their company and for their industry. “You have to be a risk officer, you have to be a compliance officer, you have to be a CIO, you have to understand the commercials and the revenue side of things… I'm a technologist, I love the fancy new stuff and dabbling and playing with it, but being in in a bank, which is systemic, you have to consider the impact of what you are doing, not just the change and the benefit.” In the interview, Thaver discusses: • Her career background in software development, and what led her to Johannesburg from Durban, her hometown, and then to Investec; • Her career at Investec, leading to her appointment as CIO; • The role of the CIO in a modern bank like Investec, and how the role of an IT leader differs in a bank compared to other industries; • What makes a good CIO – and the role the CIO should play in helping establish organisational strategy; • The big IT projects she is leading at Investec and the impact these will have on the bank; • Investec’s technology stack and how it compares to other banks in South Africa; • The likely impact of artificial intelligence – including generative AI – on Investec and its clients, including a look at how the bank is approaching AI; • How AI will impact the banking industry – as well as what it means for productivity and jobs; and • How else technology is changing the banking industry Don’t miss a fascinating interview.

14. 

    2 Aug 2024

    TymeBank's Bruce Paveley on building a digital bank

    Meet the CIO is presented by Wipro. -- Bruce Paveley says that when he moved from a senior IT role at Standard Bank in 2017 to the then-nascent start-up digital bank TymeBank, it was “a really big shock”. “You go from five buildings in the middle of Joburg, multiple floors, to an office in Rosebank that’s two floors, and that’s the bank, and you think, ‘Wow, is this really a bank? Can it work like this?” That was before TymeBank had launched its first commercial services, and long before it would go on to become South Africa’s most successful digital banking start-up with nearly 10 million customers and R6-billion in deposits and R3-billion in loans. Paveley’s love for computers started when his dad bought him a Sinclair ZX81 in the early 1980s when he was a youngster growing up in the small north coast town of Empangeni. Today, as chief technology officer at Tymebank, Paveley is leading a team that’s building the technology underpinnings (cloud-based, of course) of a modern digital bank. And it’s a fascinating story about using technology to challenge established industry incumbents. In this first episode of TechCentral’s new podcast series, Meet the CIO, Paveley chats to Duncan McLeod about what was involved in launching TymeBank from a technology perspective, the strategic choices it made and why, and what comes next in the bank’s journey. Paveley tells Meet the CIO about: • His upbringing in Empangeni and how he ended up pursuing a career in IT • The mainframe era, and his experience as a Cobol programmer • His IT career at Standard Bank, including his involvement in the bank’s big SAP project • Why he joined TymeBank • What was involved in building the new bank, and the role that technology played • TymeBank’s technology stack, and why the bank migrated from an on-premises solution to the cloud – and why it made the technology choices it did • Tyme Group’s internationalisation plans, and how technology is underpinning that expansion • How he works with the rest of the bank’s management team, and where technology fits into strategic decision-making • TymeBank’s approach to cybersecurity • What keeps him awake at night • And much, much more Meet the CIO is a new podcast series produced and published by TechCentral and published monthly. We talk to IT leaders across South Africa about the role of technology in their organisations. Don’t miss an episode by subscribing to TechCentral at youtube.com/techcentral.

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