MeliaCRED: Conversations with Elvis

About MeliaCRED: Conversations with Elvis

Has the internet created a virtual labour market for new kinds of services? Does connectivity now allow job-seekers from the Global South, young people from low-income countries, to grow rich online? Did this help overcome the borders that have separated rich from poor? If not, might the Metaverse now create this new market space in the cloud? Are online labour platforms becoming immersive labour markets with equal access for all? I discuss these questions in conversations with online workers, policy makers, academics, educators, consultants, and firm executives from around the world.

Publisher

Elvis Melia

Category

science

Language

en

Explicit

No

First episode

5 Oct 2022

Latest episode

23 Oct 2025

Latest episodes

23 episodes in the feed.

1. 

   23 Oct 2025

   5 ways AI can help BPOs | Nick Clark, BCG

   Elvis speaks with Nick Clark, Partner at Boston Consulting Group (BCG), about how artificial intelligence is reshaping customer experience (CX), outsourcing, and the global business-services industry. Drawing on his experience advising Fortune 500 companies and leading transformation programs, Nick unpacks what AI adoption really looks like inside enterprises from copilots and agentic workflows to the human challenges of change management. They explore five practical ways AI can help BPOs, the rise of AI-related fraud and trust-and-safety outsourcing, and how automation is creating new kinds of work even as it transforms existing roles. Nick also explains why the hardest part of AI isn’t the model, it’s getting people to use it. Together, they discuss the shift from services as people to services as software, the growing importance of Global Capability Centers (GCCs), and how Africa’s young, AI-native talent could plug into the next generation of global services. About Nick Clark Nick Clark is a Partner at Boston Consulting Group (BCG), where he leads work on digital transformation, customer operations, and the impact of AI on global business services. Before BCG, he held leadership roles in strategy and service design across Europe and Asia, helping clients integrate technology, process redesign, and workforce enablement. Nick is a frequent speaker on AI adoption, CX innovation, and the future of work. Connect with Nick Clark – LinkedIn: https://www.linkedin.com/in/nicholasclark81/ Connect with Elvis: – Website: https://meliacred.com – LinkedIn: https://www.linkedin.com/in/elvismelia/ – Substack: https://elvismeliacred.substack.com Find us on: – LinkedIn: @meliacred – Instagram: @meliacred – X/Twitter: https://x.com/ailemsivle – TikTok: @meliacred1 About this Podcast MeliaCRED: Conversations with Elvis explores how artificial intelligence and automation are reshaping work, education, and economic development with a particular focus on Africa’s emerging talent and service industries. #AI #FutureOfWork #BCG #CustomerExperience #GlobalBusinessServices #Outsourcing #DigitalTransformation #AIEconomy #ChangeManagement

2. 

   27 Aug 2025

   Doctor of Stars & Teacher of AI | Yabebal Fantaye, PhD | 10 Academy & Tenacious Intelligence Corp.

   Elvis speaks with Dr. Yabebal Fantaye, a cosmologist-turned-AI educator and co-founder of 10 Academy, about transforming African talent into global AI professionals through intensive boot camps. From analysing the universe with 10,000 supercomputers at Berkeley to building Ethiopia's AI workforce pipeline, Yabebal shares his remarkable journey from pursuing a Nobel Prize in physics to democratizing AI education across 21 African countries. They explore 10 Academy's intensive 3-month programs that transform beginners into job-ready AI engineers, as well as their ambitious AI4E project, targeting 1 million Africans with AI literacy. Yabebal reveals how generative AI is collapsing trust barriers for African outsourcers and why he believes Ethiopia's demographic dividend positions the country for an AI-powered economic breakthrough. About: Dr. Yabebal Fantaye is a cosmologist, data scientist, and AI educator who bridges cutting-edge research with practical education. With a PhD in Cosmology from SISSA, he worked on the Planck Consortium, analysing cosmic microwave background data alongside Nobel laureates. A World Economic Forum Young Scientist (2018) and member of the Global Future Councils, he was named among the 50 most influential Africans by Jeune Afrique Magazine. He co-founded 10 Academy in 2020 and Tenacious Intelligence Corp in 2021 and leads Astrobus Ethiopia, promoting critical thinking across the country. His work applies AI to both cosmological datasets and African development monitoring. Connect with Yabebal: – LinkedIn: https://www.linkedin.com/in/yabebal-fantaye/ – GitHub: https://github.com/yabebalFantaye – 10 Academy: https://10academy.org/ Connect with Elvis: – Website: https://meliacred.com – LinkedIn: https://www.linkedin.com/in/elvismelia/ – Substack: https://elvismeliacred.substack.com Find us on: – LinkedIn: @meliacred – Instagram: @meliacred – X/Twitter: https://x.com/ailemsivle – TikTok: @meliacred1 About this Podcast: "MeliaCRED: Conversations with Elvis" explores how AI and automation reshape work, education, and economic development, particularly in Africa. This interview was conducted as part of fieldwork for research on "The Impact of Artificial Intelligence on Global Business Services in Ghana and Rwanda" (which we are currently publishing in increments on Substack) for Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Invest for Jobs – Special initiative "Decent Work for a Just Transition." #AI #Ethiopia #10Academy #AIEducation #AfricaTech #Cosmology #FutureOfWork #AILiteracy #Outsourcing #TechBootcamp #GlobalBusinessServices #DigitalTransformation #ArtificialIntelligence #MachineLearning #DataScience #TechEducation #AfricanTalent

3. 

   20 Aug 2025

   AI Sniff Test I The People in Services-as-Software I David Cushman I HFS

   Elvis speaks with David Cushman, Executive Research Leader at HFS Research, about how to separate hype from reality in agentic and generative AI and what a shift toward Services-as-Software means for people, providers, and clients. They explore where AI hits first in services, especially CX/BPO, why headcounts haven’t collapsed yet, and how value migrates toward human-AI teams and enterprise agents that actually do work. About David Cushman: David is Executive Research Leader at HFS Research, where he focuses on generative & agentic AI, automation, and the future of enterprise operations. He also serves as Editor-in-Chief of HFS’s Hot Tech program and is the author of The 10 Principles of Open Business (Palgrave Macmillan). Connect with David: LinkedIn: https://www.linkedin.com/in/davidcushman HFS Research: https://www.hfsresearch.com Connect with Elvis: Website: https://meliacred.com LinkedIn: https://www.linkedin.com/in/elvismelia/ Substack: https://elvismeliacred.substack.com Find us on: LinkedIn: @meliacred Instagram: @meliacredX/ Twitter: https://x.com/ailemsivle TikTok: @meliacred1 About this podcast: MeliaCRED: Conversations with Elvis explores how AI, automation, and emerging technologies are reshaping work, education, and economic development — particularly in Africa and the Global South. This interview is part of fieldwork for research on “The Impact of Artificial Intelligence on Global Business Services in Ghana and Rwanda.” Video Production: MinabTech for MeliaCRED. #AgenticAI #HumanAICollaboration #FutureOfWork #GBS #GCC #AfricaTech #MeliaCRED

Who has been a guest on MeliaCRED: Conversations with Elvis

Names identified in recent episode analyses. Showing up to five guests.

• Kaleab Mezgebu
• Rahul Srivatsa
• Barrett Nash
• Johan Steyn
• Martin Hecker

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

28,174

Score snapshot 15 Sept 2025

Podcast Authority Score: 46 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

62

Social presence

0

YouTube

76

Engagement

0

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