Membership World Podcast

About Membership World Podcast

Membership expert Gordon Glenister meets industry leaders, to exchange tips and ideas to help you grow your membership organisation.

Publisher

membershipworld

Category

business

Language

en

Explicit

No

First episode

21 Jul 2020

Latest episode

14 Aug 2026

Latest episodes

35 episodes in the feed.

1. 

   14 Aug 2026

   Beyond the Sale: How Worten Is Building Loyalty Through the Subscription Economy

   In this episode, Gordon Glenister explores the subscription side of the membership economy with Guida Marques Pinto, Business Director Loyalty and Value at Worten, and Jorge Pereira, Business Unit Manager at Worten. With more than 30 years in business, Worten is a leading consumer technology retailer, operating around 200 stores alongside a highly successful ecommerce business in Portugal and the Canary Islands. But its relationship with customers now extends far beyond selling TVs, appliances and technology. Guida and Jorge explain how Worten has developed two subscription propositions. Casa Plan focuses on the home, offering benefits and discounts on services such as installations and household support, while Tech Plan provides savings on technology services including repairs. They discuss why the point of sale remains crucial to subscription growth, the importance of training store teams, and some unexpected customer groups embracing the model – including Airbnb hosts and overseas homeowners looking for a trusted source of plumbers, electricians and other specialists. The conversation also explores how trust can drive loyalty, particularly when consumers are inviting service providers into their homes. Finally, Gordon, Guida and Jorge look at the bigger membership picture: how customer data and consent enable more personalised communications, the growing Worten Life partner ecosystem, and what retailers can learn from successful membership and subscription propositions such as Amazon Prime, Revolut and Best Buy. A fascinating insight into how subscriptions can transform a retailer from somewhere customers buy products into a brand they rely on throughout their lives.

2. 

   26 Apr 2026

   Marcia Philbin on Leadership, Medicine, AI and Building a Global Membership

   In this episode of the Membership World Podcast, Gordon Glenister is joined by Marcia Philbin, Chief Executive of the Faculty of Pharmaceutical Medicine (FPM), for a fascinating conversation about leadership, professional membership, medical innovation and the future of trusted expertise. Marcia shares her unusual career journey from research chemist at the Ministry of Defence, where she worked on explosives, rocket propellants and forensics, to becoming a senior leader in the membership sector. She explains how transferable skills, strong leadership and a clear vision helped her move rapidly into chief executive roles. The discussion explores the role of the Faculty of Pharmaceutical Medicine as the professional home for doctors working in pharmaceutical medicine, including those involved in medicines development, clinical trials, medical devices, digital health and AI. Marcia explains how FPM supports members across every stage of their career, from trainees through to fellows, and why the organisation is now reviewing its membership model to better serve students, retirees and international members. Gordon and Marcia also examine the importance of diversified revenue streams, from membership fees and training to education, conferences, examinations and commercial in-company programmes. With members in thirty-eight countries, international growth is also becoming an increasingly important part of the Faculty’s future. A major theme of the episode is trust in an AI-driven world. Marcia highlights the opportunities AI brings to medicine, but also the risks around ethics, governance, validation and public safety. Together, they discuss why membership organisations must act as trusted, authoritative spaces where professionals can find verified knowledge, safe community and guidance in a rapidly changing landscape. A compelling episode on modern leadership, innovation and why membership bodies matter more than ever.

3. 

   22 Apr 2026

   Membership, Advocacy and the Future of Home Care with Jon Stone, Director of Corporate Services, Homecare Association

   In this episode of the Membership World Podcast, Gordon Glenister speaks with Jon Stone, Director of Corporate Services at the Home Care Association, about the vital role the organisation plays in supporting home care providers across the UK. Jon explains how the Home Care Association helps more than 2,000 members with advice, guidance, events, training, regulatory support and specialist expertise. He shares his personal journey into the sector and why quality home care is an issue that affects all of us, both professionally and personally. The conversation explores the biggest pressures facing home care providers today, including regulation, workforce shortages, low pay, recruitment difficulties and the growing gap between the real cost of delivering care and the rates many local authorities are willing to fund. Jon highlights why caring is a highly skilled profession and why the sector deserves greater recognition and investment. Gordon and Jon also discuss the challenge of demonstrating membership value in a sector under intense financial pressure. Jon outlines how the Association uses research, cost-of-care reports, Freedom of Information data and regional roadshows to support members, strengthen advocacy and give providers a stronger collective voice. They also touch on franchise models in home care, the importance of tailored member benefits, and what lies ahead as legislative and structural changes continue to reshape the care landscape. A thoughtful episode on leadership, belonging, advocacy and the future of home care in the UK.

Podcast Authority Score: 10 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

9

Social presence

0

YouTube

0

Engagement

27

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Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.