An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!
Join Jen as she reviews the most genius (and generous) mud season restaurant deal in Steamboat Springs, CO at the Ore House.Prime Rib (normally $47) is $19.71 and includes two sides and salad bar. Why is this genius?1. Brings in new and loyal customers2. Guests usually spend more on high margin items like drinks, appetizers, etc. 3. Keeps your Servers & staff PAID during a slow time of the year4. Demonstrates the importance of community and giving backInterested in running a deal like thi...
26 Oct 2023
Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time
This is worth a listen - that is all I have to say!It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask?If you have Servers consistently missing out on $30/sales per table, over 10 tables, that is $300/night. If that Server is full time, working five nights each week, that Server (and you) are losing $1500/week in Sales. Say that Server work 45 weeks per year. You have missed o...
22 Sept 2023
Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments
Jeff and I just got back from Italy, where we ate and drank our way through all the incredible food and wine in the Mediterranean. It was AMAZING.One of my big take aways was that EVERYONE working at restaurants in Italy is a professional. Everyone. The level of service is just through the roof. Why? Because they are professional.In this quick episode, I explore what you can do as an Owner or GM to create a more professional work environment and attract Professional and Career Servers. ...
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