Mission: Ops Possible Ep. 10 : Amaury, CEO at Limio
Mission Ops: PossibleA podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 10Guest: Amaury de Closset, CEO at LimioHost: Guillaume, Head of Marketing at Forest Admin------00:00 Episode 10 - Amaury @ Limio - Speaker Focus00:59 Introduction to the Guest and Limio02:02 The Journey of Limio: From Customer Experience to Subscription Management03:57 Operational Challenges and Solutions in Subscription Commerce05:24 Exploring AI in Subscription Commerce through a Hackathon07:00 Hackathon Insights and AI Integration08:45 AI becoming a Channel and part of the Experience11:13 Fighting Churn and Cancellation at American Express and Salesforce12:57 Negotiating with Robots, a New Skill13:50 Ops and Support Tactics in Startup - Supporting with a team of one18:13 Future of AI in Operations and Final Thoughts
11 Dec 2025
Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto
Martin Bouvier, Head of Customer Onboarding at Qonto, discusses Qonto's onboarding process and implementing Forest Workflows with Guillaume, Head of Marketing at Forest Admin, in this interview.
23 Sept 2025
Mission Ops Possible - Ep. 8 - Sophie Ruddock, COO @ Empathy
Sophie Ruddock, COO at Empathy, discusses mission-driven opportunities and the roles of humans and technology in service with Guillaume, Head of Marketing at Forest Admin, in an interview.
Guillaume, Head of Marketing at Forest Admin, interviews Alexandre Criseo, Director of Support & Operations at Fintecture, about adopting a product mindset and AI to elevate customer support.
Artemis Llamosi, CTO at Inarix, discusses Inarix's tech stack in AI and tooling, how they make their tech simple for end users, and using AI for coding and documentation in an interview with Guillaume, Head of Marketing at Forest Admin.
19 Jun 2025
Mission Ops Possible, Ep. 5 - Nathanaël @ Dift
Nathanaël Romano, CTO and Co-founder at Dift, discusses Dift's mission and how they tackle fundraising challenges, while Guillaume interviews him about maintaining the human aspect when working with nonprofits.
22 May 2025
Mission Ops Possible - Ep. 4 - Jonathan at Belvo
Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 4Guest: Jonathan, Sr Engineering Manager at BelvoHost: Guillaume, Head of Marketing at Forest Admin------00:00 Introducing Jonathan @ Belvo01:34 Jonathan's journey before Belvo02:39 Belvo's mission04:12 Friction-free payment in Mexico06:32 Mindset while scaling payments at Belvo08:43 Staying practical and balancing choices to deliver09:43 The biggest challenge scaling the payment product11:23 Operating principles in scaling Ops12:33 Using Forest Admin as the central tool for Ops15:00 Why they chose Forest Admin16:55 Continuously learning on AI18:17 Being intentional about innovation19:38 Examples of using Data and AI20:45 Entrepreneurial mindset to keep ahead21:47 The qualities of people in Customer Operations23:15 The "Get it done" mindset24:07 Invest time to make time25:24 Defining Customer Engineering
17 Apr 2025
Mission Ops Possible, Ep. 3 - Maxime, Chief Service Officer at Swan
Forest Admin's Podcast: "Mission Ops: Possible"
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
https://www.forestadmin.com/blog/tag/podcast
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Episode 3
Guest: Maxime de Juniac, Chief Service Officer at Swan
Host: Guillaume, Head of Marketing at Forest Admin
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00:00 Introduction
00:51 Introducing Maxime @ Swan
02:08 About Swan
03:04 Swan's partner model
03:55 Embedding Swan in B2B Services
05:14 What the new funding round means for Ops
07:02 The challenges of Fintech Ops
08:42 An example of fraud check
09:58 Adapting fraud checks to profiles
10:45 The biggest opportunies in Fintech Ops
12:05 Doing KYC/KYB with less friction
13:22 Bringing Automation and AI in Ops
15:46 How Swan Ops approach automation
17:53 The evolutions of Ops jobs
19:23 Growing the ops team capacity
20:14 Building a team of experts using AI
22:10 The tools of the Swan Ops team
23:44 The Ops is autonomous for its tooling
24:49 Autonomy as a key success factor for Ops
26:22 AI adoption in the Ops team
27:02 How the Ops team is organized at Swan
28:32 The profile of modern Ops people
30:37 Shopify's CEO's memo on AI adoption
31:46 What it takes to be hired in Ops today
33:04 Training in Ops
34:28 The future of Fintech Operations
36:10 The use of AI and social by fraudsters
38:23 The best tip for someone joinign in Ops
18 Mar 2025
Mission Ops Possible, Ep. 2 - Antoine, CEO at Motto
Forest Admin's Podcast: "Mission Ops: Possible"
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
Episode 2
Guest: Antoine, CEO and Cofounder at Motto
Host: Guillaume, Head of Marketing at Forest Admin
In this episode of 'Mission: Ops Possible,' host Guillaume talks with Antoine Bouttier, co-founder and CEO of Motto, about his journey from venture capital to the creation of Motto, an electric bike subscription service. Antoine shares his experiences working with startups, notably Bird, and how these shaped his vision for Motto. The discussion delves into the challenges of launching Motto, dealing with bike thefts, and the importance of integrating effective tech solutions in operations. Antoine emphasizes the significance of a solid operations strategy, the evolution from a hardware-focused to a software-centric model, and innovative uses of AI in maintaining their knowledge base. The episode also explores team management, operational efficiency, and scalability in the mobility sector.00:54 Introducing Motto01:18 Antoine's experience before Motto04:27 The launch of Motto06:18 The early days at Motto07:35 Motto's Mission and Team08:11 Motto's Model - Subscriptions09:41 How Motto manages its operations 11:40 From Hardware to Software company14:44 Stories about theft 17:26 The secret to great Ops is not to throw money at problems20:32 How to boost team members' productivity21:52 Automating with the right tools24:41 The knowledge base is a sea serpent 28:30 Using an LLM to review the knowledge base30:52 Managing recruitment and retention in Ops34:28 Advice for Ops people
Forest Admin's Podcast: "Mission Ops: Possible"
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
Episode 1
Guest: Mark, VP Customer Experience at Givebutter
Host: Guillaume, Head of Marketing at Forest Admin
Key moments:
00:00 Introduction Mark at Givebutter
04:03 Time of scale
06:42 Looking for best practices
08:43 Speaking of Forest Admin
09:57 Tools and AI to scale
11:37 Forest Inbox to streamline processes
14:08 Managing customer satisfaction while automating support
20:54 Promoting and upskilling team members
21:48 Investing in the help center
25:20 Promoting from within the team
26:18 Investing in recruiting and onboarding
30:49 Projects for this year, with AI
33:47 Building strong vendor relationships
Who has been a guest on Mission: Ops possible. By Forest Admin
Names identified in recent episode analyses. Showing up to five guests.
Martin Bouvier
Sophie Ruddock
Alexandre Criseo
Artemis Llamosi
Nathanaël Romano
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
1 ratings
Podcast Authority Score: 10 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
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Social presence
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YouTube
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Engagement
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