In a world where meeting your customers face-to-face is no longer the norm, businesses are faced with a new challenge: how to build meaningful relationships with their customers in the digital age, without really knowing who they are? It is possible. Enter, “Mistaken Identity”, a podcast that helps you look at your customers’ modern digital identities in a whole new way so you can protect and delight them by creating amazing, secure customer experiences. Together with experienced product leaders, we’ll debunk myths, misperceptions and share actionable ways to leverage identity knowledge toward building better products and experiences.
So whether you’re a product manager, digital marketer or entrepreneur, join us for “Mistaken Identity: Unexpected Lessons for Building Great Products Customers Love”. Brought to you by Okta, the World’s Identity Company.
Crack the Code with Passkeys, with Andrew Shikiar, Executive Director and CMO of the FIDO Alliance
Let’s be honest: passwords stink. Today Matt and Andrew discuss the future of authentication as we shift from passwords to passkeys. Learn why they’re an improvement from the past, and why authentication is a business imperative.
27 Nov 2023
Customer Experience is the New Marketing Currency, with Sophie Crosby, Co-Founder of Paso Consulting
Today’s marketing landscape is changing faster than ever. Today Sophie Crosby, Co-Founder of Paso Consulting, helps us make sense of emerging possibilities in the industry. She also describes the most powerful techniques for finding and retaining loyal customers.
13 Nov 2023
Using AI Pragmatically, with Randy Mercer, Chief Product Officer at 1WorldSync
AI is a powerful tool, but to use it well, your customers have to be on board, too. Today Matt and Randy Mercer, Chief Product Officer at 1WorldSync, discuss using AI to power seamless, quick, and safe online interactions while maintaining transparency with your customers.
30 Oct 2023
Bonus Episode: Innovating for the Future
As we look towards the future of identity management, it’s important to understand and consider what’s coming next. Let’s take a moment to look back on what our guests have had to say about how they are innovating for the future.
2 Oct 2023
In a Tech Field, Stay People-Focused
It can be tough to stay user-focused in today’s tech-driven field. Today Matt and Geordie McClelland, Head of Digital Strategy at Delve, discuss serving people with smooth digital experiences. They also talk about slowing down user actions for the sake of security and digital safety.
18 Sept 2023
In Product Management, The Product's Never Finished
In product management, it’s easy to feel like your product is never finished. Arun Mohan, Director of Product at Credit Karma, describes the constant process of moving products forward.
5 Sept 2023
Beyond Passwords: Leveraging Identity Insight to Create Secure Experiences
Matt interviews Dan Schiappa, Chief Product Officer at Arctic Wolf. Dan explains why identity is more important now than ever, and how security experts need to think ahead to solve problems in our constantly changing tech landscape.
18 Aug 2023
Embracing the Product-Led Movement
Matt interviews Trisha Price, Chief Product Officer at Pendo. Trisha explains how the product-led movement helps us perfect the user experience, as well as how experimentation can help us remove customer friction.
7 Aug 2023
Log-In Equals Retention
Get ready to dive into the world of product leadership with today's guest, Cassio Sampaio. Cassio has led hardware and SaaS product teams at some of the biggest names in tech, including Apple and Digital Ocean. Cassio is currently Senior Vice President of Product at Okta.
24 Jul 2023
Behind Every Great Product is a Better Story
In this episode of Mistaken Identity, Matt interviews Shiv Ramji, President of Customer Identity Cloud at Okta. At Okta, Shiv focuses on seamless and secure customer experiences. He is responsible for the Customer Identity Cloud product, data, security and technology strategy, and execution.
Today, Shiv describes the holistic customer journey, how to trust your product intuition, and why storytelling matters for building great products.
10 Jul 2023
Know, Protect, and Delight your Customers in a Privacy-First Age
In this episode of Mistaken Identity, Matt interviews Marla Hay, Vice President of Security, Privacy and Data Management at Salesforce. In her role, Marla works to make it easy for consumers to keep their customer data secure and private.
Marla describes how to treat customer data carefully, and why that’s important to building great relationships. She also dives into her experience with user testing to build great products and improve existing ones.
26 Jun 2023
Securing Digital Identities
In this episode of Mistaken Identity, Matt interviews Carlos Marques, Head of Product Management at Mobileum. At Mobileum, Carlos launches software products and works with security and risk management.
Carlos describes the risks of merging physical and digital identities when it comes to fraud and risk management. He also explains how to test and design secure and seamless products.
12 Jun 2023
Driving Innovation For Better Products, with John Gannon, Co-Founder of Venture5 Media
In this episode of Mistaken Identity, Matt interviews John Gannon, co-founder of Venture5 Media. At Venture5 Media, John helps buy and back creator-led businesses. John describes how to empower your product team, inspire creators, and provide growth opportunities. He also explains the importance of experimentation for creating the best product possible.
1 Jun 2023
Mistaken Identity Trailer
Learn more about the upcoming show from Okta:
Mistaken Identity: Unexpected Lessons for Building Great Products Customers Love
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