Mo-ments of Experience shares stories of purpose and connection, inspired by a loyal beagle named Mo. Tune in for powerful stories from some of the world's leading innovators in employee, patient, caregiver, and human experience.
Leading with Heart: Be More Ted Lasso with Tria Deibert
Culture isn't built in a strategy deck. It's built in the moments leaders create every single day.
Geoffrey sits down with Tria Deibert of Hackensack Meridian Health to explore what happens when organizations stop treating people investments as "nice-to-haves" and start connecting engagement, leadership, recognition, and patient experience to real outcomes. Tria shares how HMH uses data to make the case for culture, why engagement is built leader by leader and team by team, and how their "Leading With Heart" approach gives leaders practical behaviors that strengthen the employee experience.
From recognition that makes invisible moments visible to the connection between engaged teams and extraordinary patient care, this conversation is a powerful reminder that data may open the door, but humanity is what moves people through it.
Additional Resources:
Connect with Tria on LinkedIn: https://www.linkedin.com/in/triadeibert/
Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/
Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com
Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network
Learn more about PeopleForward Network: https://peopleforwardnetwork.com
Key Takeaways:
Meaningful, consistent attention drives stronger employee engagement.
Culture is built leader by leader, team by team.
Data strengthens the business case for people investments.
Recognition turns everyday moments into powerful culture builders.
Employee experience directly shapes the patient experience.
16 Sept 2026
Hope That Empowers Possibility with Andrea Coyle
Sometimes the smallest moments carry the greatest weight.
Geoffrey sits down with nurse, clinician experience innovator, and Joy Metrics Chief Clinical and Innovation Officer Andrea Coyle to explore what happens when purpose, burnout, hope, and human connection collide.
Andrea shares how real-time workforce insights can help healthcare leaders recognize burnout before it becomes a resignation, why employee experience and patient experience belong in the same conversation, and how the right metrics can help leaders take meaningful action. But the conversation goes far beyond data. ❤️
Through Andrea's powerful story of family loss, adversity, and her son's realization that sometimes leaders need their teams more than their teams need them, Geoffrey and Andrea uncover one of leadership's most human truths: when your own hope runs low, sometimes you have to borrow it from the people around you. This is a conversation about perseverance, purpose, presence, and creating workplaces where people feel seen, supported, and inspired.
Additional Resources:
Connect with Andrea on LinkedIn: https://www.linkedin.com/in/andrea-coyle-dnp-mha-ne-bc-83ba1736/
Learn more at https://www.joymetrics.com/
Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/
Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com
Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network
Learn more about PeopleForward Network: https://peopleforwardnetwork.com
Key Takeaways:
Burnout requires real-time action, not annual measurement.
Small human moments can create lasting impact.
Employee experience directly shapes patient experience.
Strong teams give people hope during adversity.
People-first leadership turns workforce data into meaningful action.
2 Sept 2026
The Heart of Healthcare Innovation with Katherine Stokes
The smallest moments in healthcare are often the ones people remember forever.
Geoffrey sits down with healthcare innovator and former MRI technologist Katherine Stokes to explore how comfort, creativity, and human connection can transform the experience of both patients and caregivers.
Katherine shares how her frontline experience inspired Spongies Comfort, why the people closest to healthcare's problems often have the best ideas for solving them, and how The Heart of Healthcare Innovation Award is giving everyday innovators the belief and financial support to bring those ideas forward. ❤️
From easing anxiety during an MRI to recognizing the employee who quietly changes a patient's day, Geoffrey and Katherine remind people-first leaders that meaningful innovation does not always begin with a massive breakthrough. Sometimes, it begins by noticing the gap, listening to the person experiencing it, and caring enough to fill it.
Additional Resources:
Connect with Katherine on LinkedIn: https://www.linkedin.com/in/katherinespongiescomfort/
Learn more about Spongies: https://www.spongiescomfort.com/
Learn more about The Heart of Healthcare Innovation Award: https://www.spongiescomfort.com/the-heart-of-healthcare-innovation-award
Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/
Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com
Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network
Learn more about PeopleForward Network: https://peopleforwardnetwork.com
Key Takeaways:
Small moments can create lifelong healthcare experiences.
Frontline employees often hold healthcare's best solutions.
Patient comfort also makes caregivers' jobs easier.
Feeling heard unlocks creativity, trust, and innovation.
Great healthcare innovation can start with one simple idea.
Who has been a guest on Mo-ments of Experience
Names identified in recent episode analyses. Showing up to five guests.
Steve White
Paula Allen
Eva Minkoff
Todd Irwin
Glenn
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
6 ratings
Spotify
5.0 / 5
620 ratings
Podcast Authority Score: 47 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
63
Social presence
94
YouTube
0
Engagement
32
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